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Whether you're smashing goals or conquering the great outdoors, Decathlon's got your back – because winning is our favorite sport! 🏆🌟\r\n\r\nWhat is our culture like ? \r\n\r\nWhere decisions spark High-fives : \r\n\r\nDecathlon rocks a lively, sporty vibe where mistakes can turn into global victories.  We tackle responsibilities with the same energy – turning challenges into triumphs! 💪\r\nOur game plan? Preserving the world together! 🌍🚀🏅\r\n\r\nYour career touchdowns : \r\n\r\nAt Decathlon, we're not just talking about career growth – it's a wild ride! 🚀 Lace up those career sneakers for limitless possibilities, whether scoring locally or making international moves. Your journey with us? An epic adventure! 🌍🏀🎉\r\nLive for sports ? Now do it for a living : \r\n\r\nAt Decathlon, dive into sports madness with events, competitions, and a winning culture. 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In line with the organization’s ethos, we invite individuals who share our service commitment and passion for the education industry to join us. \r\n Job responsibilities\r\n Acquire a strong working knowledge of the organisation’s programmes, services and processes.\r\n Ability to deliver a professional and high-quality service experience in a customer-facing role.\r\n Identify customers’ needs and have them assessed to maintain a continuous high level of customer service delivery and satisfaction.\r\n Engage interest in potential customers and provide them with clear explanations on the offered programs to boost lead creation.\r\n Support cross selling activities to existing customers.\r\n Develop professional rapport with customers and build brand loyalty. \r\n Ensure that queue management is being practiced at the front desk.\r\n Assist with crowd management during the peak periods.\r\n To work closely with the Deputy Front Desk Leads and provide regular feedback and insights in achieving greater customer intimacy.\r\n Attend to customers’ feedback and challenges in a professional manner in a timely fashion.\r\n Taking ownership of customers’ problems and follow through effectively and efficiently to resolution within the SLAs.\r\n Key member of the customer support function in establishing continuous improvement of processes to promote customer satisfaction. \r\n Maintain close liaison with all other departments in order to have a good understanding of the operational flow and ensure a seamless client experience. \r\n Keep ahead of industry’s developments and apply best practices to areas of improvement\r\n Perform any other duties and responsibilities as and when assigned by Management.\r\n Requirements\r\nSnapshots of our ideal candidate\r\n Possesses at least GCE ‘O’ levels.\r\n Required to work shift hours and on weekends (3 weekdays and 2 weekends).\r\n Strong proficiency in written and spoken English.\r\n Being effectively bilingual would be a strong advantage.\r\n Candidates who have worked in the hospitality industry are most preferred.\r\n Able to work in a fast-paced environment.\r\n Possesses emotional maturity and passion for customer service.\r\n Familiar with CRM systems and practices.\r\n Good team player, possesses the ability to work with minimal supervision.\r\n Positive, extroverted and outgoing personality.\r\n Well-groomed with a professional disposition.\r\n Benefits\r\nExpect the best for the best\r\n An attractive remuneration package and performance bonus\r\n Extensive in-house training\r\n Career pathway and growth opportunities\r\n Attractive staff benefits and perks\r\n Company-wide welfare and employee engagement initiatives\r\n Are you ready to join us? 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We are the leading direct-to-consumer womenswear brand, headquartered in Singapore, with an omni-channel presence across Indonesia and Malaysia, a retail franchise in Cambodia, and are fast expanding into international markets namely Hong Kong SAR China and United States of America.\r\nFounded in 2010, we are proudly female-founded with more than 70% female representation across our organisation, leadership and STEM roles (#girlpower!). We raised a US$50M Series C round in 2021 and know that we’re on the cusp of something great, where we’re working towards becoming the most thoughtful brand globally, for the Asian female consumer, especially when it comes to our products, community and experiences.\r\nThere’s a lot more work to be done with all of our exciting plans. So we’re looking to team up with people who are wildly passionate about making an impact and be part of a dynamic team, in a workplace with no corporate BS (yes, you read that right!).\r\n\r\nAbout the Role\r\nAs a Senior Store Manager, you will oversee the performance and operations of two key retail locations in Singapore. You will lead and coach a high-performing team of 80–100 staff, driving excellence in customer experience, operational standards, and financial performance. Reporting directly to the Singapore Retail Manager, you will play a critical role in shaping store culture, improving productivity, and delivering business results aligned with Love, Bonito’s vision.\r\nYou Should Have / Be\r\n A strong ambassador of Love, Bonito’s culture and values\r\n Passionate about people and team development, with experience leading large store teams\r\n Results-oriented, with a proven track record of driving sales, service metrics, and profitability\r\n Highly organized and detail-oriented, with strong judgment and professionalism\r\n An effective communicator and relationship builder with both internal and external stakeholders\r\n A self-starter and problem-solver who thrives in fast-paced, dynamic environments\r\n Proficient in all retail operational areas including rostering, inventory management, VM, cash handling, training, and recruitment\r\n \r\nKey Responsibilities\r\n1. Sales Performance & Customer Experience\r\n Drive store profitability by developing strategies to increase key metrics such as Average Order Quantity (AOQ), Average Order Value (AOV) and Conversion Rate. \r\n Ensure consistent delivery of exceptional customer service across both locations, reflected in high Net Promoter Score (NPS) and Google ratings\r\n Monitor sales performance weekly; analyse KPI reports to identify trends and implement improvement plans\r\n Foster a customer-first mindset, ensuring service excellence is embedded through regular coaching\r\n Be on top of competitor performance and trends as well as surrounding brands in same mall / vicinity \r\n 2. Team Leadership & People Development\r\n Lead, coach, and inspire both store teams to achieve KPIs, including sales targets, customer satisfaction, and productivity metrics\r\n Develop a robust training and onboarding plan to ensure high product knowledge and service consistency\r\n Execute effective recruitment and manpower planning to meet store needs, ensuring optimal staffing aligned with footfall patterns \r\n Continuously drive team engagement, succession planning, and internal growth\r\n Monitor team dynamics and resolve team or customer issues promptly and professionally\r\n Maintain accurate staffing records and report on headcount planning to management\r\n 3. Operational Excellence & Inventory Management\r\n Ensure daily store operations run efficiently and in compliance with internal SOPs\r\n Oversee accurate inventory levels and stock movement across stores; ensure shrinkage and discrepancies are minimized\r\n Lead periodic stock takes and cycle counts to maintain inventory integrity\r\n Maintain visual merchandising standards in collaboration with the VM team, ensuring compelling displays and timely campaign execution\r\n Manage retail budgets and expenses, ensuring stores remain within operating cost parameters\r\n 4. Collaboration & Cross-functional Partnership\r\n Foster a positive work environment and collaborate closely with all other functional team leads, in particular Commercial, Retail Operations, Customer Experience, Marketing and People & Culture\r\n Collaborate closely with all relevant cross functional teams (marketing, buying and   merchandising, visual merchandising etc) for the execution of campaigns, promotions and community events in your two stores \r\n Partner closely with internal and external stakeholders for store renovation projects (if any)\r\n Requirements\r\nAt least 7 years of retail experience, preferably in fashion or lifestyle brands\r\n Minimum 5 years managing a team across both front and back of house; experience with multi-store responsibility is highly preferred\r\n Proven ability to lead through influence and inspire high performance\r\n Numerate and tech-savvy with excellent presentation and communication skills\r\n Able to work a schedule that reflects the business levels and needs of the stores\r\n Benefits\r\n Full corporate insurance inclusive of Dental\r\n Fully stocked pantry\r\n Staff discounts\r\n Uniform credits and welcome gift card of store credits\r\n Personal Learning and Development Fund\r\n Wellness support via Ami\r\n Employee-led recognition platform via Praisepal\r\n A dynamic, no corporate-BS environment to learn, grow, and really make an impact\r\n ","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Workable","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1757265431000","seoName":"retail-senior-store-manager-singapore","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://sg.ok.com/city-singapore/cate-cust-service-facing/retail-senior-store-manager-singapore-6349985725363311/","localIds":"1","cateId":null,"tid":null,"logParams":{"tid":"ad85c19c-0c3a-473c-86df-0e1e87793754","sid":"14f10d2d-89b4-4647-a34e-dba52b1b94e3"},"attrParams":{"summary":null,"highLight":["Lead two retail locations in Singapore","Coach and develop large store teams","Drive sales performance and customer satisfaction"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null}]},"isFavorite":false},{"category":"6000,6068,6071","location":"Singapore","infoId":"6349985718861011","pictureUrl":"https://uspic1.ok.com/post/image/fc2dfa4f-dccd-4b5b-b64c-e4037dc4d35f.jpg","title":"Backend Retail Assistant (Full-time)","content":"About us\r\nLove, Bonito is the leading vertically integrated, omni-channel womenswear brand in Southeast Asia today. Renowned for its perfection of the Asian fit, Love, Bonito takes a thoughtful, innovative and data-centric approach in creating the right experiences, products, community and content for Asian women globally. We have plans to venture deeper into and beyond fashion, to be a true life partner for our community of women with big dreams.\r\n\r\nYou should have / be:\r\n A multi-tasker with the ability to work quickly in a fast-paced environment, and maintain a level of tidiness and cleanliness in the stockroom and sales floor\r\n A dependable co-worker who can work independently and proactively\r\n An awesome team player with a touch of fun, encouragement, support and respect in your interactions with other staff members\r\n A Love, Bonito co-worker with a passion for the brand and our products\r\n Able to relate to our mission of empowering women through style, and have a strong personal sense of style and fashion\r\n \r\nMain Responsibilities\r\n Preparing and reporting stockroom capacity, Opening, picking, and packing stocks in the stockroom\r\n Preparing and hanging clothing after steaming\r\n Steaming/ironing various kinds of clothing with different textures\r\n Ensure quality and doing some basic checks on LB clothing after steaming\r\n Ensure overall tidiness and housekeeping of stockroom and sales floor\r\n Assist taking new stock for customers in the cashier  \r\n Handle basic administration task ie. inbound & outbound document \r\n Participate in the Physical Stocktake practise\r\n Requirements\r\n 44 hours work week\r\n 5 days rostered work week\r\n Open to both opening and closing shift that could end at 11pm\r\n Staff must be open to work on weekends and on public holidays\r\n Benefits\r\n S$1,800/month\r\n Attractive monthly commissions\r\n Full corporate insurance inclusive of Dental\r\n Employee-led recognition platform via Praisepal\r\n Fully stocked pantry!\r\n \r\n","price":"S$1,800/month","unit":"per month","currency":null,"company":"Workable","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1757265430000","seoName":"backend-retail-assistant-full-time","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://sg.ok.com/city-singapore/cate-cust-service-facing/backend-retail-assistant-full-time-6349985718861011/","localIds":"1","cateId":null,"tid":null,"logParams":{"tid":"7701ac18-d08f-4a7a-8194-60dad72379f7","sid":"14f10d2d-89b4-4647-a34e-dba52b1b94e3"},"attrParams":{"summary":null,"highLight":["Prepare and manage stockroom operations","Steaming and ironing clothing items","Maintain tidiness of sales floor"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null}]},"isFavorite":false},{"category":"6000,6068,6071","location":"Singapore","infoId":"6349985720269111","pictureUrl":"https://uspic1.ok.com/post/image/fc2dfa4f-dccd-4b5b-b64c-e4037dc4d35f.jpg","title":"Frontline Customer Experience Part time I Kallang SGLab I SGD11.5 per hour","content":"Ready to play ?\r\nWe are the champs in crafting and slinging sporting goods, apparel, and equipment. Whether you're smashing goals or conquering the great outdoors, Decathlon's got your back – because winning is our favorite sport! 🏆🌟\r\n\r\nWhat is our culture like ? \r\n\r\nWhere decisions spark High-fives : \r\n\r\nDecathlon rocks a lively, sporty vibe where mistakes can turn into global victories.  We tackle responsibilities with the same energy – turning challenges into triumphs! 💪\r\nOur game plan? Preserving the world together! 🌍🚀🏅\r\n\r\nYour career touchdowns : \r\n\r\nAt Decathlon, we're not just talking about career growth – it's a wild ride! 🚀 Lace up those career sneakers for limitless possibilities, whether scoring locally or making international moves. Your journey with us? An epic adventure! 🌍🏀🎉\r\nLive for sports ? Now do it for a living : \r\n\r\nAt Decathlon, dive into sports madness with events, competitions, and a winning culture. Enjoy exclusive employee discounts for top-notch gear – where games and victories turn into epic celebrations! 🏆🎉🏅\r\n\r\nThe Customer Experience Officer is usually the first & last point of contact in retail store. He/she represent the first image to our users/customers and is responsible to ensure their in-store satisfaction. \r\n\r\nMy Responsibilities:\r\n I satisfy my users/customers by providing sincere services to meet their needs, respecting our satisfy or satisfy policy\r\n I represent the first & last in-store image of our company, therefore, I need to be professional at managing customer's demands and expectation\r\n I ensure that our users/customers have a seamless checkout experience\r\n I manage and optimize back-end cash floats and balances\r\n I actively manage click and collect services in retail store\r\n I assure the safety of my teammates and users/customers at my work place\r\n I share my sport passion and positive energy with my users/customers locally \r\n I take initiative for my training and development \r\n I am responsible for satisfying my users/customers enquiries via email and call\r\n Requirements\r\nWHO WE ARE LOOKING FOR;\r\n\r\n• People who are VITAL in their daily activities.\r\n• People who are CUSTOMER-CENTRIC with strong Sense of Service and the willingness to want to help others.\r\n• People who are RESPONSIBLE, self-motivated & adaptable in the field of a fast paced and changing environment.\r\n• People who are Digitally minded & BUSINESS-CENTRIC with an entrepreneurial spirit.\r\n• Sports Lover and Sports Passionate.\r\nBenefits\r\n\r\n💰 A remuneration That Grows With You:\r\n Starting from $11/hour for part-timers\r\n Monthly bonuses, up to a whopping 10% of your base salary.\r\n Dive into the opportunity to become a Shareholder and share in the success of our global family.\r\n At the end of the year, reap the rewards of profit sharing based on the performances across the country.\r\n \r\n🚀 Climb the Career Ladder:\r\n Elevate your skills with the power of our internal Decathlon Academy – upskill and re-skill your way to greatness.\r\n Chart your course with internal career progression opportunities in both retail and our incredible support team.\r\n \r\n💸 Flexibility That Fits Your Lifestyle:\r\nEnjoy a flexible spending allowance annually for Sports & Health related expenses, including dental, vision and wellness activities;\r\n\r\n🛍️ Be the Ultimate Decathlon Insider:\r\nRevel in a fantastic 20% staff discount on ALL Decathlon products – yes, including bikes, kayaks, tents, and everything else you need for your favorite sports! 🚴⛺🛶\r\n\r\n❤️ Because We Care About You:\r\n We've got your well-being covered with comprehensive medical and insurance coverage.\r\n Flash that winning smile with dental benefits.\r\n Keep your health in check with a health screening allowance.\r\n For our female champions, enjoy maternity benefits designed just for you.\r\n And when life throws curveballs, lean on our counseling sessions for support.\r\n \r\n🏋️‍♀️ Sports, Community, and Bonding:\r\n Kick off those shoes and join in the sports fun after work or during store meetings.\r\n Immerse yourself in a vibrant community of like-minded, sporty individuals just like you!\r\n \r\nAt Decathlon, we're not just a workplace – we're a lifestyle, and we want you to experience the very best. Join us and let's conquer the world of sports together! 🌟🏆🎉\r\n\r\nBy applying, you undertake that any information you submit will be accurate and complete and you confirm that you have read, understood, and agree to our Privacy Policy (https://www.decathlon.sg/s/privacy-policy) and hereby consent to the collection, use and disclosure of your personal data in accordance with the Privacy Policy.\r\n\r\n","price":"S$11/hour","unit":"per hour","currency":null,"company":"Workable","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1757265430000","seoName":"frontline-customer-experience-part-time-i-kallang-sglab-i-sgd11-5-per-hour","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://sg.ok.com/city-singapore/cate-cust-service-facing/frontline-customer-experience-part-time-i-kallang-sglab-i-sgd11-5-per-hour-6349985720269111/","localIds":"1","cateId":null,"tid":null,"logParams":{"tid":"4a7b0114-e557-4b7b-8a78-4fbaec64dc3d","sid":"14f10d2d-89b4-4647-a34e-dba52b1b94e3"},"attrParams":{"summary":null,"highLight":["First point of contact for customers","Ensure seamless checkout experience","Sports lover with customer-centric mindset"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null}]},"isFavorite":false},{"category":"6000,6068,6071","location":"Singapore","infoId":"6339179074201811","pictureUrl":"https://uspic1.ok.com/post/image/fc2dfa4f-dccd-4b5b-b64c-e4037dc4d35f.jpg","title":"Client Support Executive - Entry level (Based in Singapore)","content":"We’re seeking a proactive Customer Service Representative (entry level) to support our Supermom programs (preschools and primary after-school student care, beauty and SG60 Pregnancy Campaign. This role involves managing inquiries, follow-ups, arranging school tours, promoting scholarships, and assisting with enrolments to provide an exceptional experience for parents.\r\nKey Responsibilities:\r\n Respond to Inquiries: Handle parent inquiries about scholarship programs through phone, email, and other channels.\r\n Follow-Up: Nurture leads by following up with interested parents and guiding them through the application process.\r\n Arrange School Tours: Coordinate and schedule school tours for prospective applicants, update tracker sheets with respective schools promptly and be present as a representative at the school tour. (Tours will be lead by the school)\r\n Promote Scholarships: Actively promote the scholarship programs through various marketing channels in collaboration with Community team\r\n Support Enrolments: Assist parents with FAQs, consent, enquiries and ensure smooth processing.\r\n Customer Support: Provide ongoing support to parents throughout the scholarship journey, maintaining high customer satisfaction.\r\n Team work : To Support Campaign Associate Director\r\n Validate sign ups: To validate submissions of and ensure accurate data entry.\r\n Customer Support: Check and reply to customer emails/messages. Reply using standard templates based on the users registration status. To check with Campaign Manager if unable to respond using the templates.\r\n Requirements\r\nRequirements:\r\n Preferred O-Level qualification or higher. \r\n Fresh graduates are welcomed to apply.\r\n Ability to speak, read, and understand conversational English and Chinese. \r\n Proven experience in customer service, sales support, or a related field. \r\n Excellent communication skills, both written and verbal, with a customer-first attitude. \r\n Strong organizational skills and attention to detail for tracking inquiries, follow-ups, and enrolments. \r\n Ability to coordinate schedules and manage multiple tasks efficiently. \r\n Comfortable handling customer interactions across WhatsApp, social media messengers, and appointment booking platforms (both online and offline).\r\n ","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Workable","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1757265427000","seoName":"client-support-executive-entry-level-based-in-singapore","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://sg.ok.com/city-singapore/cate-cust-service-facing/client-support-executive-entry-level-based-in-singapore-6339179074201811/","localIds":"1","cateId":null,"tid":null,"logParams":{"tid":"e79d3412-85d7-4ea5-a841-ff3c96409c6b","sid":"14f10d2d-89b4-4647-a34e-dba52b1b94e3"},"attrParams":{"summary":null,"highLight":["Support Supermom programs and parent inquiries","Coordinate school tours and scholarship promotions","Ensure smooth enrolment processes"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null}]},"isFavorite":false},{"category":"6000,6068,6071","location":"Singapore","infoId":"6339178896269011","pictureUrl":"https://uspic1.ok.com/post/image/fc2dfa4f-dccd-4b5b-b64c-e4037dc4d35f.jpg","title":"Retail Ambassador (Full-time)","content":"About Us\r\nLove, Bonito is a digital-first company on a mission to empower the everyday Asian woman and inspire self-confidence. We are Southeast Asia’s leading womenswear brand, headquartered in Singapore, with an omnichannel presence across Hong Kong SAR China, Indonesia, Malaysia and a retail franchise in Cambodia. In addition, we have also expanded into international markets namely the Philippines and the United States of America.\r\nFounded in 2010, we are proudly female-founded with more than 65% female representation in leadership roles (#girlpower!). We raised a US$50M Series C round in 2021 and know that we’re on the cusp of something great, where we’re working towards becoming the most thoughtful brand globally, for the Asian female consumer, especially when it comes to our products, community and experiences.\r\nThere’s a lot more work to be done with all of our exciting plans. So we’re looking to team up with people who are wildly passionate about making an impact and be part of a dynamic team, in a workplace with no corporate BS (yes, you read that right!)\r\nYou should have / be:\r\n A Love, Bonito ambassador with a passion for the brand and our products\r\n Able to relate to our mission of empowering women through style, and have a strong personal sense of style and fashion\r\n A people-person! You are not afraid of approaching strangers and striking a genuine conversation, and guests aren't afraid to approach you either!\r\n A performance-driven professional that drives sales through a customer-centric approach\r\n An awesome team player with a touch of fun, encouragement, support and respect in your interactions with other staff members\r\n Ability to work quickly in a fast-paced environment, and maintain a level of tidiness and cleanliness on the floor\r\n A dependable co-worker who can work independently and proactively\r\n Main Responsibilities\r\n Responsible for the day-to-day retail operations & work with the store manager to drive store sales performance\r\n Cashier duties using the POS system to process payments, exchanges and returns.\r\n Receive and process new stock, replenishments, returns, damages and transfers, as well as support all stocktake exercises\r\n Provide a seamless shopping experience and ensure that all merchandise are available in all colours, sizes, and quantities on the floor\r\n Prepare and upkeep a clean shopping environment on the floor and at the fitting rooms\r\n Communicate to customers about on-going promotions & offers\r\n Promote first class service excellence & customer experience at all times\r\n Be a customer experience champion, including speaking to guests and offering advice on colour, fit, and silhouette to best suit their needs\r\n Requirements\r\n 44 hours per week\r\n 5 days rostered work week\r\n Open to both opening and closing shifts.\r\n All staff must be open to work on weekends and on public holidays\r\n Benefits\r\n From S$2,300/month\r\n Attractive monthly commissions\r\n Full corporate insurance inclusive of Dental\r\n Uniform credits and welcome gift card of store credits\r\n Wellness support via Ami\r\n Employee-led recognition platform via Praisepal\r\n Fully stocked pantry!\r\n \r\n\r\n","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Workable","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1757265424000","seoName":"retail-ambassador-full-time","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://sg.ok.com/city-singapore/cate-cust-service-facing/retail-ambassador-full-time-6339178896269011/","localIds":"1","cateId":null,"tid":null,"logParams":{"tid":"0e9034cd-9036-41e5-a015-fc0ba1c44a5d","sid":"14f10d2d-89b4-4647-a34e-dba52b1b94e3"},"attrParams":{"summary":null,"highLight":["Empower women through style","Drive store sales performance","Attractive monthly commissions"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null}]},"isFavorite":false},{"category":"6000,6068,6071","location":"Singapore","infoId":"6349985694809811","pictureUrl":"https://uspic1.ok.com/post/image/fc2dfa4f-dccd-4b5b-b64c-e4037dc4d35f.jpg","title":"Service Ambassador","content":"·         Greet and engage with travelers in a friendly and professional manner. Address general enquiries and provide information about available services\r\n·         Offer a personalized shopping experience by tailoring product recommendations to each traveler's individual preferences and requirements \r\n·         Provide recommendations on liquor and tobacco products \r\n·         Build strong, lasting relationships with travelers through active engagement\r\n·         Proactive to utilize upselling techniques to achieve sales target \r\n·         Stay informed on duty-free allowances, age restrictions, and relevant regulations \r\n·         Resolve travelers concerns or complaints promptly and professionally \r\n·         Handle cashiering transactions accurately and efficiently \r\n·         Monitor and maintain healthy inventory levels \r\n·         Be the company’s front line ambassador to uphold company’s branding and image.\r\n·         Housekeeping and adhere to visual merchandising guidelines provided by the management\r\n·         Any other duties assigned by the Supervisors or Managers in charge.\r\nRequirements\r\n·         At least 3 years of customer service experience in retail or hospitality industry preferred\r\n·         Excellent communication and interpersonal skills to engage with travelers effectively\r\n·         A positive and customer-focused attitude to create a welcoming and enjoyable shopping environment \r\n·         Multilingual skills will be an added advantage to assist international travelers \r\n·         Able to commit to rotating shift hours, including public holidays and weekends\r\n·         Some level of knowledge, skill and familiarity with technology preferred\r\n \r\n","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Workable","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1757265418000","seoName":"service-ambassador","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://sg.ok.com/city-singapore/cate-cust-service-facing/service-ambassador-6349985694809811/","localIds":"1","cateId":null,"tid":null,"logParams":{"tid":"38648457-65c2-4bc7-bbf3-2319be40af94","sid":"14f10d2d-89b4-4647-a34e-dba52b1b94e3"},"attrParams":{"summary":null,"highLight":["Engage travelers and provide exceptional service","Personalize shopping experience for customers","Handle cashiering and maintain inventory"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null}]},"isFavorite":false},{"category":"6000,6068,6071","location":"Singapore","infoId":"6339176593997011","pictureUrl":"https://uspic1.ok.com/post/image/fc2dfa4f-dccd-4b5b-b64c-e4037dc4d35f.jpg","title":"Customer Service Officer","content":"ESR Real Estate Services Management (previously known as APM Property Management) is part of the ESR Group (the “Group”). The Group is APAC’s largest real asset manager powered by the New Economy and the third largest listed real estate investment manager globally.\r\n\r\nWith US$140 billion in gross assets under management (AUM), the Group’s fully integrated development and investment management platform extends across key APAC markets, including China, Japan, South Korea, Australia, Singapore, India, New Zealand and Southeast Asia, representing over 95% of GDP in APAC, and also includes an expanding presence in Europe and the U.S.\r\n\r\nResponsibilities:\r\n Manning of the officer tower reception counters and retail mall information counters – including basic operations of systems e.g. office turnstile, BI CRM \r\n To assist and support shoppers’ needs and requests at the customer service counter\r\n Ensure all CX related reports are accurately recorded – inventory, redemption transactions, shift reports, lost & found, enquiries log\r\n Resolve receipt dispute issues by liaising with merchant and shoppers \r\n Respond to Live Chat and online enquiries, including feedback related to general enquiries and Suntec+ points accreditation\r\n Engage shoppers during counter visits on the Suntec+ loyalty program\r\n Respond to in-bound casual leasing enquiries for atrium space through online platforms (KPI: Enquiry response time & responsiveness)\r\n Follow up on leasing leads for pushcart and vending machines:\r\n Secure booking of pushcarts and vending machines, subject to approval of merchandise category by Revenue team (KPI: Closing rate)\r\n Site walk and inspection of vendor operations\r\n Assist with tenant liaison for the following:\r\n Calls to tenants to promote lease of Space & Ad Sites (KPI: Call rate and leads churned)\r\n Engagement with tenants for participation (promos, deals, physical activations) in upcoming campaigns\r\n Engage and train tenants in Suntec+ onboarding, including basic program training\r\n Requirements\r\n Diploma in Marketing/Hospitality or its equivalent\r\n 2-4 years relevant experience in front line public facing experience eg shopping malls, hotel front line\r\n Able to commit weekends/Public Holidays\r\n ","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Workable","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1757265411000","seoName":"customer-service-officer","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://sg.ok.com/city-singapore/cate-cust-service-facing/customer-service-officer-6339176593997011/","localIds":"1","cateId":null,"tid":null,"logParams":{"tid":"6c7882af-b00d-43ca-915f-3dae8dc90a81","sid":"14f10d2d-89b4-4647-a34e-dba52b1b94e3"},"attrParams":{"summary":null,"highLight":["Support shoppers at service counters","Manage CX reports and inventory","Assist tenant liaison and promotions"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null}]},"isFavorite":false},{"category":"6000,6068,6071","location":"Singapore","infoId":"6339178503411411","pictureUrl":"https://uspic1.ok.com/post/image/fc2dfa4f-dccd-4b5b-b64c-e4037dc4d35f.jpg","title":"Customer Experience Executive","content":"PRISM+ is Singapore’s leading homegrown electronics brand, with a presence across key markets in Australia, Malaysia and the Philippines. The brand’s mission is to make premium technologies accessible to the masses—disrupting established industries with innovation and value that goes beyond the product. PRISM+ was founded in 2017 as a direct-to-consumer (D2C) display technology specialist, where it quickly grew to become the number one monitor and smart TV brand in Singapore. Best known and loved for its affordable premium offerings and award-winning customer experience, the brand has expanded its offerings to include a wide range of affordable premium home electronics and appliances.\r\nJoin us at PRISM+ and become part of a journey where innovation meets impact, and every day offers a chance to shape the future of consumer technology. Discover a career where your ideas matter, your growth is nurtured, and together, we create a brighter tomorrow.\r\nAs a Customer Experience Executive, you will be the go-to person for our offshore Customer Service Officers. You will be involved in assisting the Customer Service Team Leader in managing day-to-day operations of the contact center - provide insights, advice and approvals to technical cases escalated by our customer service officers and take over any complex cases and complaints as a level 2 support staff. This role requires you to have a strong interest in consumer electronic products and keeping up-to-trend with the technologies. Your main goal will be to ensure customer satisfaction and provide a positive experience with our brand.\r\n\r\nJob Description:\r\n Provide timely, accurate and quality responses to complex cases, complaints and VIP customers via various contact points such as Emails, Live Chats and Phone Line\r\n As the 2nd level support, review escalated cases and provide advice to frontline agents \r\n Build sustainable relationships and act as the liaison between customer service department and various BUs such as technical team, operations team, etc. \r\n Resolve customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution and customer satisfaction\r\n Identify emerging issue with products and provide insights to Team Leader early through data collection and an 'eye for details'\r\n Audit works submitted by agents to ensure data integrity and accuracy\r\n Analyze customer data and feedback to identify trends and opportunities for improvements. Work with Team Leader to design and implement changes \r\n Requirements\r\n Diploma from a recognised institution\r\n Previous experience working in a contact center (technical support and e-commerce will be an advantage)\r\n Basic understanding on consumer electronics and smart appliances such as monitors, smart TVs, etc\r\n Strong interest in consumer electronics and technology\r\n Think big - make decision based on risk assessment and proper judgement\r\n Be a self-starter and always seeks to improve yourself - dare to step outside of your comfort zone\r\n Data driven - you will be required to generate data, structure them and provide insights \r\n Benefits\r\n Annual outpatient benefit (Includes dental and optical benefits)\r\n Birthday leave\r\n Health insurance\r\n Performance bonus\r\n Annual increment\r\n Free flow snacks and Bubble Tea Friday!\r\n ","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Workable","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1757265407000","seoName":"customer-experience-executive","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://sg.ok.com/city-singapore/cate-cust-service-facing/customer-experience-executive-6339178503411411/","localIds":"1","cateId":null,"tid":null,"logParams":{"tid":"726ce34a-dbc2-4da7-a36a-09defbe232b2","sid":"14f10d2d-89b4-4647-a34e-dba52b1b94e3"},"attrParams":{"summary":null,"highLight":["Resolve complex customer complaints","Collaborate with technical teams","Analyze data for process improvements"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null}]},"isFavorite":false},{"category":"6000,6068,6071","location":"Singapore","infoId":"6339178492800211","pictureUrl":"https://uspic1.ok.com/post/image/fc2dfa4f-dccd-4b5b-b64c-e4037dc4d35f.jpg","title":"Case Management Executive (MNC / West)","content":"Company’s Profile\r\nOur client is a reputable Business Managed Services provider in Singapore with a proven track record of providing excellent service to their esteemed clients across public, private, and people sectors. Offering a wide range of services, from finance and payroll to HR and customer care, they specialise in helping businesses transform and streamline their operations. They are seeking a motivated Customer Service Executive (Case Management) to join their team and contribute to their ongoing success.\r\nLocation: Alexandra (Office shifting to Bukit Gombak in Jan 2025)\r\nWorking hours: Monday to Friday, 8.00am to 5.30pm\r\nResponsibilities:\r\n Receive cases, analyse the background and follow up actions required\r\n Correspond with various agencies to retrieve data and feedback needed for case closure or submission. Ensure that responses adhere to SOPs.\r\n Conduct investigation on process gaps to determine root cause and perform rectifications. Liaise with business process owners, ground users and system technical teams to improve process gaps.\r\n Support, conduct audit and track submission of reports.\r\n Provide clear and concise advice and responses to the queries raised via phone call and/or email.\r\n Requirements:\r\n Min. Diploma in Business Management / Customer Service Management / Customer Service Experience or related fields.\r\n Entry level candidates will be considered.\r\n Bonus if possess 1-2 years’ experience in Customer Service roles\r\n Meticulous with keen attention to details, highly disciplined, service-oriented and good team player\r\n Your recruiter for this job: WhatsApp Celine @ 6421 4966 for a quicker response.\r\nConnect with me on LinkedIn: www.linkedin.com/in/your-recruiter-celine-chan\r\nCeline Chan | R21103433\r\nTalentsis Pte Ltd | EA No: 20C0312\r\n","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Workable","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1757265406000","seoName":"case-management-executive-mnc-west","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://sg.ok.com/city-singapore/cate-cust-service-facing/case-management-executive-mnc-west-6339178492800211/","localIds":"1","cateId":null,"tid":null,"logParams":{"tid":"e537cda6-dce8-4bf2-9d03-3cf288eaa77d","sid":"14f10d2d-89b4-4647-a34e-dba52b1b94e3"},"attrParams":{"summary":null,"highLight":["Case management and customer service","Support process improvement initiatives","Entry-level opportunity with training"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null}]},"isFavorite":false},{"category":"6000,6068,6071","location":"Singapore","infoId":"6339178451020911","pictureUrl":"https://uspic1.ok.com/post/image/fc2dfa4f-dccd-4b5b-b64c-e4037dc4d35f.jpg","title":"Customer Experience & Growth Intern","content":"Calling all truly AWESOME people!  \r\n  \r\nAbout Stranger Soccer  \r\n  Stranger Soccer (www.strangersoccer.com) is a Singapore-based company experiencing explosive growth. In a few short years, after launching a revolutionary platform and Mobile App for on-demand football, the company has amassed over 50,000 registered users playing hundreds of games a week. It has solved the problem that football is the world's #1 sport, but is difficult for an individual to play. Stranger Soccer makes it as easy as going to the gym or for a jog. Browse. Book a slot. Show up and play. Today, it is the #1 way people play football and futsal in Singapore, and is rapidly expanding internationally via a license partner model, with locations in Australia, India, USA, UAE, and South Africa.  \r\n\r\nRole and Responsibilities \r\n  The selected candidate(s) will be a key member of a small team working at the company’s flagship operation in Singapore, carrying out various business development and customer relationship related initiatives across the organization. The position will be working closely with the CEO and the Executive Director and will interface with key staff across the organization, as well as customers and other stakeholders. The company is committed to growing and developing talent which will access increasing levels of responsibility as the company grows into an international brand. \r\n \r\nServing on the front lines of the customer experience, serving as an “Official Host” of a few football games each week   \r\nCoordinating and executing various tasks related to the daily operation of the business, such as marketing, logistics, customer service, sales, hosting \r\n\r\n The candidate will: \r\n Gain experience in daily operations of a business \r\nGain experience and confidence in presenting and communicating with customers \r\nGain experience in what a Singapore brand must consider in efforts to expand internationally \r\nGain experience in working with and communicating with multiple stakeholders in an organization\r\nRequirements\r\nStrong written and verbal communication skills \r\nA can-do attitude \r\nInterest in football is a BIG PLUS  \r\nHospitality experience a PLUS\r\nBenefits\r\nCompensation and Other Details  \r\n Commitment of 3 months up to 12 months \r\n Compensation of up to $800/month, comprised of a monthly allowance and a completion bonus  \r\n Welcome Kit including $150 in jerseys and merchandise \r\n 50% staff discount on games + $100 bonus game credits upon completion \r\n Completion Certificate \r\n \r\nTo apply, please send resume to recruitment@strangersoccer.com \r\n","price":"S$800/biweek","unit":"per biweek","currency":null,"company":"Workable","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1757265405000","seoName":"customer-experience-and-growth-intern","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://sg.ok.com/city-singapore/cate-cust-service-facing/customer-experience-and-growth-intern-6339178451020911/","localIds":"1","cateId":null,"tid":null,"logParams":{"tid":"8f250e31-da0f-4169-807f-12b46c45a0d8","sid":"14f10d2d-89b4-4647-a34e-dba52b1b94e3"},"attrParams":{"summary":null,"highLight":["Host football games weekly","Coordinate marketing and logistics","Earn up to $800/month"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null}]},"isFavorite":false},{"category":"6000,6068,6071","location":"Central Area, Singapore","infoId":"6339178304742711","pictureUrl":"https://uspic1.ok.com/post/image/fc2dfa4f-dccd-4b5b-b64c-e4037dc4d35f.jpg","title":"Service Coordinator (HVAC/North)","content":"Responsibilities:\r\n Coordinate and schedule service appointments for HVAC systems in the North region.\r\n Receive and handle service requests and inquiries from customers.\r\n Assign service technicians to job sites and ensure timely arrival.\r\n Monitor and track service jobs to ensure completion within agreed timelines.\r\n Communicate with customers regarding service status and updates.\r\n Maintain accurate records of service activities, including work orders and service reports.\r\n Assist in managing inventory and ordering of service parts and supplies.\r\n Collaborate with internal teams to resolve service issues and ensure customer satisfaction.\r\n Provide administrative support to the service team as needed.\r\n Requirements\r\n Diploma/Degree in Business Administration or related field.\r\n Prior experience in service coordination or administrative support role, preferably in the HVAC industry.\r\n Knowledge of HVAC systems and terminology is a plus.\r\n Strong organizational and multitasking skills.\r\n Excellent communication and customer service skills.\r\n Attention to detail and ability to work in a fast-paced environment.\r\n Proficiency in Microsoft Office applications.\r\n Ability to work independently and collaborate with cross-functional teams.\r\n Willingness to work in the North region.\r\n \r\nInterested candidates who wish to apply for the advertised position, please click 'APPLY' to send in your resume.\r\n \r\nEA License No: 13C6305\r\nReg. No.: R1874608\r\n \r\nFor candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.\r\n","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Workable","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1757265402000","seoName":"service-coordinator-hvac-north","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://sg.ok.com/city-singapore/cate-cust-service-facing/service-coordinator-hvac-north-6339178304742711/","localIds":"1","cateId":null,"tid":null,"logParams":{"tid":"7547e82f-090e-4575-9df4-810a86f707a2","sid":"14f10d2d-89b4-4647-a34e-dba52b1b94e3"},"attrParams":{"summary":null,"highLight":["Coordinate HVAC service appointments","Manage customer inquiries and technician assignments","Maintain service records and inventory"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null}]},"isFavorite":false},{"category":"6000,6068,6071","location":"Singapore","infoId":"6339176452621011","pictureUrl":"https://uspic1.ok.com/post/image/fc2dfa4f-dccd-4b5b-b64c-e4037dc4d35f.jpg","title":"Retail Ambassador (Part-time)","content":"About us\r\n\r\nLove, Bonito is a digital-first company on a mission to empower the everyday Asian woman and inspire self-confidence. We are Southeast Asia’s leading womenswear brand, headquartered in Singapore, with an omnichannel presence across Hong Kong SAR China, Indonesia, Malaysia and a retail franchise in Cambodia. In addition, we have also expanded into international markets namely the Philippines and the United States of America.\r\nFounded in 2010, we are proudly female-founded with more than 65% female representation in leadership roles (#girlpower!). We raised a US$50M Series C round in 2021 and know that we’re on the cusp of something great, where we’re working towards becoming the most thoughtful brand globally, for the Asian female consumer, especially when it comes to our products, community and experiences.\r\nThere’s a lot more work to be done with all of our exciting plans. So we’re looking to team up with people who are wildly passionate about making an impact and be part of a dynamic team, in a workplace with no corporate BS (yes, you read that right!)\r\n\r\nYou should have / be:\r\n A multi-tasker with the ability to work quickly in a fast-paced environment, and maintain a level of tidiness and cleanliness on the floor\r\n A dependable co-worker who can work independently and proactively\r\n An awesome team player with a touch of fun, encouragement, support and respect in your interactions with other staff members\r\n A Love, Bonito ambassador with a passion for the brand and our products\r\n Able to relate to our mission of empowering women through style, and have a strong personal sense of style and fashion\r\n Main Responsibilities\r\n Responsible for the day-to-day retail operations & work with the store manager to drive store sales performance\r\n Cashier duties using the POS system to process payments, exchanges and returns.\r\n Receive and process new stock, replenishments, returns, damages and transfers, as well as support all stocktake exercises\r\n Provide a seamless shopping experience and ensure that all merchandise are available in all colours, sizes, and quantities on the floor\r\n Prepare and upkeep a clean shopping environment on the floor and at the fitting rooms\r\n Communicate to customers about on-going promotions & offers\r\n Promote first class service excellence & customer experience at all times\r\n Be a customer experience champion, including speaking to guests and offering advice on colour, fit, and silhouette to best suit their needs\r\n Requirements\r\n Good written and oral command of English.\r\n Service-oriented with strong interpersonal skills\r\n Min 15 hours per week\r\n Open to working closing shifts that can end at 11pm\r\n Must be open to work on weekends and on public holidays\r\n Must be available to work at least 1 weekend every week (either Saturday or Sunday)\r\n Ideally 6 months commitment\r\n Benefits\r\n Part-time: $12/hour\r\n Uniform credits upon confirmation\r\n \r\n","price":"S$12/hour","unit":"per hour","currency":null,"company":"Workable","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1757265396000","seoName":"retail-ambassador-part-time","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://sg.ok.com/city-singapore/cate-cust-service-facing/retail-ambassador-part-time-6339176452621011/","localIds":"1","cateId":null,"tid":null,"logParams":{"tid":"7df4a08f-e338-46bc-b64a-873c9e7955c4","sid":"14f10d2d-89b4-4647-a34e-dba52b1b94e3"},"attrParams":{"summary":null,"highLight":["Support retail operations and sales","Process payments and manage stock","Provide excellent customer service"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null}]},"isFavorite":false},{"category":"6000,6068,6071","location":"Singapore","infoId":"6339176368281711","pictureUrl":"https://uspic1.ok.com/post/image/fc2dfa4f-dccd-4b5b-b64c-e4037dc4d35f.jpg","title":"Frontline Customer Experience Part time I Bedok I SGD11.5 per hour","content":"Ready to play ?\r\nWe are the champs in crafting and slinging sporting goods, apparel, and equipment. Whether you're smashing goals or conquering the great outdoors, Decathlon's got your back – because winning is our favorite sport! 🏆🌟\r\n\r\nWhat is our culture like ? \r\n\r\nWhere decisions spark High-fives : \r\n\r\nDecathlon rocks a lively, sporty vibe where mistakes can turn into global victories.  We tackle responsibilities with the same energy – turning challenges into triumphs! 💪\r\nOur game plan? Preserving the world together! 🌍🚀🏅\r\n\r\nYour career touchdowns : \r\n\r\nAt Decathlon, we're not just talking about career growth – it's a wild ride! 🚀 Lace up those career sneakers for limitless possibilities, whether scoring locally or making international moves. Your journey with us? An epic adventure! 🌍🏀🎉\r\nLive for sports ? Now do it for a living : \r\n\r\nAt Decathlon, dive into sports madness with events, competitions, and a winning culture. Enjoy exclusive employee discounts for top-notch gear – where games and victories turn into epic celebrations! 🏆🎉🏅\r\n\r\nThe Customer Experience Officer is usually the first & last point of contact in retail store. He/she represent the first image to our users/customers and is responsible to ensure their in-store satisfaction. \r\n\r\nMy Responsibilities:\r\n I satisfy my users/customers by providing sincere services to meet their needs, respecting our satisfy or satisfy policy\r\n I represent the first & last in-store image of our company, therefore, I need to be professional at managing customer's demands and expectation\r\n I ensure that our users/customers have a seamless checkout experience\r\n I manage and optimize back-end cash floats and balances\r\n I actively manage click and collect services in retail store\r\n I assure the safety of my teammates and users/customers at my work place\r\n I share my sport passion and positive energy with my users/customers locally \r\n I take initiative for my training and development \r\n I am responsible for satisfying my users/customers enquiries via email and call\r\n Requirements\r\nWHO WE ARE LOOKING FOR;\r\n\r\n• People who are VITAL in their daily activities.\r\n• People who are CUSTOMER-CENTRIC with strong Sense of Service and the willingness to want to help others.\r\n• People who are RESPONSIBLE, self-motivated & adaptable in the field of a fast paced and changing environment.\r\n• People who are Digitally minded & BUSINESS-CENTRIC with an entrepreneurial spirit.\r\n• Sports Lover and Sports Passionate.\r\nBenefits\r\n\r\n💰 A remuneration That Grows With You:\r\n Starting from $11/hour for part-timers\r\n Monthly bonuses, up to a whopping 10% of your base salary.\r\n Dive into the opportunity to become a Shareholder and share in the success of our global family.\r\n At the end of the year, reap the rewards of profit sharing based on the performances across the country.\r\n \r\n🚀 Climb the Career Ladder:\r\n Elevate your skills with the power of our internal Decathlon Academy – upskill and re-skill your way to greatness.\r\n Chart your course with internal career progression opportunities in both retail and our incredible support team.\r\n \r\n💸 Flexibility That Fits Your Lifestyle:\r\nEnjoy a flexible spending allowance annually for Sports & Health related expenses, including dental, vision and wellness activities;\r\n\r\n🛍️ Be the Ultimate Decathlon Insider:\r\nRevel in a fantastic 20% staff discount on ALL Decathlon products – yes, including bikes, kayaks, tents, and everything else you need for your favorite sports! 🚴⛺🛶\r\n\r\n❤️ Because We Care About You:\r\n We've got your well-being covered with comprehensive medical and insurance coverage.\r\n Flash that winning smile with dental benefits.\r\n Keep your health in check with a health screening allowance.\r\n For our female champions, enjoy maternity benefits designed just for you.\r\n And when life throws curveballs, lean on our counseling sessions for support.\r\n \r\n🏋️‍♀️ Sports, Community, and Bonding:\r\n Kick off those shoes and join in the sports fun after work or during store meetings.\r\n Immerse yourself in a vibrant community of like-minded, sporty individuals just like you!\r\n \r\nAt Decathlon, we're not just a workplace – we're a lifestyle, and we want you to experience the very best. Join us and let's conquer the world of sports together! 🌟🏆🎉\r\n\r\nBy applying, you undertake that any information you submit will be accurate and complete and you confirm that you have read, understood, and agree to our Privacy Policy (https://www.decathlon.sg/s/privacy-policy) and hereby consent to the collection, use and disclosure of your personal data in accordance with the Privacy Policy.\r\n\r\n","price":"S$11/hour","unit":"per hour","currency":null,"company":"Workable","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1757265394000","seoName":"frontline-customer-experience-part-time-bedok-sgd11-5-per-hour","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://sg.ok.com/city-singapore/cate-cust-service-facing/frontline-customer-experience-part-time-bedok-sgd11-5-per-hour-6339176368281711/","localIds":"1","cateId":null,"tid":null,"logParams":{"tid":"dd4144da-683d-43e8-bdd6-e4013969b3ab","sid":"14f10d2d-89b4-4647-a34e-dba52b1b94e3"},"attrParams":{"summary":null,"highLight":["First point of contact for customers","Ensure seamless checkout experience","Share passion for sports with customers"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null}]},"isFavorite":false},{"category":"6000,6068,6071","location":"Singapore","infoId":"6339176230464111","pictureUrl":"https://uspic1.ok.com/post/image/fc2dfa4f-dccd-4b5b-b64c-e4037dc4d35f.jpg","title":"Retail Store Manager","content":"About us\r\n\r\nLove, Bonito is a digital-first company on a mission to empower the everyday Asian woman and inspire self-confidence. We are Southeast Asia’s leading womenswear brand, headquartered in Singapore, with an omnichannel presence across Hong Kong SAR China, Indonesia, Malaysia and a retail franchise in Cambodia. In addition, we have also expanded into international markets namely the Philippines and the United States of America.\r\nFounded in 2010, we are proudly female-founded with more than 65% female representation in leadership roles (#girlpower!). We raised a US$50M Series C round in 2021 and know that we’re on the cusp of something great, where we’re working towards becoming the most thoughtful brand globally, for the Asian female consumer, especially when it comes to our products, community and experiences.\r\nThere’s a lot more work to be done with all of our exciting plans. So we’re looking to team up with people who are wildly passionate about making an impact and be part of a dynamic team, in a workplace with no corporate BS (yes, you read that right!)\r\nMain Responsibilities\r\nTeam Management & Leadership\r\n Meet sales goals by leading, managing, mentoring, and providing feedback to a team of full-time and part-time retail associates\r\n Inspire and motivate team to work towards a collective goal\r\n Collaborate closely with all other functional team leads, in particular Commercial, Operations, Marketing and People & Culture\r\n Retail Performance & Operations: Customer Care, Sales & Stock Management, Visual Merchandising, Operations, Human Resources, Loss Prevention\r\n Manage the day-to-day store operations to ensure a seamless and smooth customer experience\r\n Develop, improve and optimise retail processes to improve productivity and store operations\r\n Oversee general store administration and ensure compliance with policies and procedures, including goods receiving & transfers and cashier balancing\r\n Oversee store inventory levels and ensure the highest level of inventory accuracy by monitoring, scheduling and ordering inventory as required\r\n Conduct Stock Taking exercises at several intervals in the year, or as and when required.\r\n Maintain outstanding store conditions and work closely with the Visual Merchandising team to optimize displays in-store\r\n Conduct manpower resource planning for both permanent and temporary retail staff; manage shift schedules and retail staff budget to achieve optimal staffing levels for excellence in the brand's customer experience, according to peak hours, days, and seasonality\r\n Recruit, coach, and build a robust team of Part Time and Full Time employees who strongly believe and live out the LB vision and mission\r\n Inspire and enable the team to provide a top notch and considerate service to all customers through training and mentoring\r\n Develop strategies to enhance the store customer experience and drive sales performance by conducting weekly business reviews to expand our customer base, increase store traffic and optimize profitability.\r\n Deal with all issues that arise from staff or customers (complaints, grievances etc)\r\n Requirements\r\n 5 years of experience in the retail industry, preferably in fast fashion\r\n 3 years of experience in managing a retail team(s) - both front and back of house\r\n Extremely customer-centric and genuinely enjoys serving and getting to know customers better\r\n Strong leadership and interpersonal skills, able to motivate and lead the retail team\r\n Numerate and tech-savvy\r\n Open to working various shifts and able to work 5 days a week (including weekends and public holidays). Weekends are where all the magic happens!\r\n \r\nYou should have / be:\r\n A Love, Bonito ambassador who believes in and embodies our culture and core values\r\n A passion and genuine love for people; you are a strong leader and are passionate about training, coaching and mentoring a strong team of 30-40 people\r\n A performance-driven attitude with a hunger and thirst for results and sales\r\n A high degree of professionalism, work ethic, judgement and keen attention to detail\r\n Strong communication skills and an outgoing personality who enjoys interacting and connecting with people to build trusting relationships with customers and external stakeholders\r\n A good team player, a self-starter, decision maker, gap spotter, captain of the ship\r\n Technical knowledge in all operational aspects of the store, including but not limited to inventory management, sales and cash management, merchandising, roster building, staff training and coaching, stock taking, and recruitment.\r\n Benefits\r\n Full corporate insurance inclusive of Dental\r\n Attractive monthly commissions for ASM, Performance bonus for SM\r\n Fully stocked pantry\r\n Staff discounts\r\n Uniform credits and welcome gift card of store credits\r\n Personal Learning and Development Fund\r\n Wellness support via Ami\r\n Employee-led recognition platform via Praisepal\r\n A dynamic, no corporate-BS environment to learn, grow, and really make an impact\r\n ","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Workable","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1757265383000","seoName":"retail-store-manager","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://sg.ok.com/city-singapore/cate-cust-service-facing/retail-store-manager-6339176230464111/","localIds":"1","cateId":null,"tid":null,"logParams":{"tid":"bef3c821-abfe-4575-8184-e41ebd50f2cc","sid":"14f10d2d-89b4-4647-a34e-dba52b1b94e3"},"attrParams":{"summary":null,"highLight":["Lead retail team and drive sales performance","Manage daily store operations and customer experience","Recruit and mentor part-time/full-time staff"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null}]},"isFavorite":false},{"category":"6000,6068,6071","location":"Central Area, Singapore","infoId":"6339176147852911","pictureUrl":"https://uspic1.ok.com/post/image/fc2dfa4f-dccd-4b5b-b64c-e4037dc4d35f.jpg","title":"Customer Service Officer (Engineering/Call Center/North)","content":"Responsibilities:\r\n Handle incoming customer inquiries and provide excellent customer service.\r\n Assist customers with product information, technical support, and order processing.\r\n Resolve customer complaints and ensure customer satisfaction.\r\n Collaborate with internal teams to address customer issues and provide timely resolutions.\r\n Maintain accurate customer records and update customer databases.\r\n Conduct customer satisfaction surveys and gather feedback.\r\n Follow up on customer inquiries and ensure prompt resolution.\r\n Handle escalated customer complaints and issues.\r\n Provide recommendations for process improvement and customer service enhancement.\r\n Stay updated on company products, policies, and procedures.\r\n Requirements\r\n Diploma or degree in Engineering or any related field.\r\n Prior experience in customer service or call center environment.\r\n Strong communication and interpersonal skills.\r\n Customer-focused mindset and ability to empathize with customers.\r\n Ability to handle high volume of customer inquiries and multitask effectively.\r\n Problem-solving and conflict resolution skills.\r\n Proficiency in Microsoft Office applications.\r\n Ability to work in a fast-paced environment and adapt to changing customer needs.\r\n Fluency in English and other relevant languages is preferred.\r\n \r\nInterested candidates who wish to apply for the advertised position, please click 'APPLY' to send in your resume.\r\n \r\nEA License No: 13C6305\r\nReg. No.: R1874608\r\n\r\nFor candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.\r\n","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Workable","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1757265379000","seoName":"customer-service-officer-engineering-call-center-north","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://sg.ok.com/city-singapore/cate-cust-service-facing/customer-service-officer-engineering-call-center-north-6339176147852911/","localIds":"1","cateId":null,"tid":null,"logParams":{"tid":"0cf72347-3d2b-420c-8447-9484e31b3715","sid":"14f10d2d-89b4-4647-a34e-dba52b1b94e3"},"attrParams":{"summary":null,"highLight":["Handle customer inquiries and complaints","Provide excellent customer service","Maintain customer records"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null}]},"isFavorite":false},{"category":"6000,6068,6071","location":"Singapore","infoId":"6339177914816211","pictureUrl":"https://uspic1.ok.com/post/image/fc2dfa4f-dccd-4b5b-b64c-e4037dc4d35f.jpg","title":"Service Manager","content":"The future has many facets: for the courageous, it is opportunity.  \r\n\r\nThe world is becoming increasingly digital, connected, but also more uncertain and volatile. Yet, the iconic German sports car brand Porsche sees this complex future as opportunity. “In the beginning I looked around and could not find quite the car I dreamed of. So I decided to build it myself.” With this aspiration, trailblazer Ferry Porsche set the guiding principles for Porsche now, and beyond – to be the brand for those who follow their dreams.  \r\nNow, we dream a new future for automotive retail with our new venture, Porsche Singapore Pte. Ltd. Our mission: to enhance the way Porsche engages with customers and fans at every touchpoint, integrating digital solutions and transforming brand experiences in Singapore and the region. \r\nJoin us on this trailblazing endeavour and be part of an agile team in an enriching environment. Porsche Singapore Pte. Ltd. offers long-term career prospects within the larger Porsche ecosystem, opportunities for personal development, and affirms fair hiring and remuneration policies. \r\n\r\nService Manager\r\nPorsche Singapore Pte. Ltd. \r\nPorsche Singapore is seeking a highly motivated and experienced Service Manager to lead our service team and oversee daily operations, ensuring the delivery of exceptional, timely, and seamless service. The successful candidate will be responsible for meeting all automotive service and repair needs with the highest level of professionalism and efficiency, driving team performance, upholding Porsche’s standards, and cultivating a customer-centric environment that fosters trust, loyalty, and operational excellence.\r\n Develop, manage, and implement strategies to ensure a seamless customer experience across all service touchpoints, while achieving service profitability, cost control, and KPIs, such as service efficiency, productivity, parts inventory turnover, customer satisfaction, and retention.\r\n Manage service operations to build long-term customer relationships, foster trust and loyalty to encourage repeat business, ensure efficient service delivery, and uphold compliance with brand standards, warranty policies, and government regulations, including workplace health and safety for both workshop and frontline employees.\r\n Drive revenue growth alongside Service Consultant by proactively identifying opportunities and recommending additional services and products, such as extended warranties, service packages, and accessories, to encourage customer adoption.\r\n Handle and resolve escalated customer concerns promptly and effectively, collaborating with various stakeholders to achieve customer satisfaction targets.\r\n Prepare, review, and analyse budgets, expenses, and other KPIs, while monitoring team performance and overseeing inventory to ensure parts availability, and maximising workshop efficiency, productivity, and utilisation.\r\n Collaborate with sales and parts teams to continuously identify ways to streamline operations and maximise efficiency and productivity.\r\n Lead, mentor, motivate, and develop the service team, including service advisors, technicians, and support staff, to foster a culture of excellence and high performance while ensuring continuous upskilling with the latest technological advancements, product updates, and industry best practices.\r\n \r\nRequirements\r\nBachelor’s degree in business, automotive management, or a related field with relevant certifications or training in automotive aftersales management preferred.\r\n 5 to 8 years of relevant experience in service management role, preferably within a luxury automotive brand.\r\n Comprehensive knowledge of service centre management, customer service, technical services, automotive technologies, diagnostics tools, repair techniques, along with an understanding of industry trends, technological advancements, market dynamics, and regulatory requirements.\r\n Proficiency in Dealership Management Systems and diagnostic tools.\r\n A team player with excellent leadership, people management, communication, negotiation, and interpersonal skills, capable of interacting effectively with stakeholders while inspiring and motivating team members.\r\n Ability to excel in a fast-paced, dynamic environment with a strong commitment to delivering an exceptional customer experience.\r\n Strong analytical and problem-solving skills, with the ability to assess situations, make informed decisions, and implement effective measures.\r\n Proactive, self-driven, with a strong learning mindset, Can-Do attitude, and the ability to prioritise and multitask efficiently.\r\n Possess a Class 3 Driving License with a minimum of 4 years of driving experience\r\n Ability for a 5.5 day work week\r\n \r\n","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Workable","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1757265370000","seoName":"service-manager","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://sg.ok.com/city-singapore/cate-cust-service-facing/service-manager-6339177914816211/","localIds":"1","cateId":null,"tid":null,"logParams":{"tid":"3ed44c4c-06e5-442f-b7e5-e6bc997500ab","sid":"14f10d2d-89b4-4647-a34e-dba52b1b94e3"},"attrParams":{"summary":null,"highLight":["Lead service team operations","Drive customer satisfaction and retention","Manage budgets and KPIs"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null}]},"isFavorite":false},{"category":"6000,6068,6071","location":"Orchard Rd, Singapore","infoId":"6339175719884911","pictureUrl":"https://uspic1.ok.com/post/image/fc2dfa4f-dccd-4b5b-b64c-e4037dc4d35f.jpg","title":"Frontline Customer Experience Part time I Orchard I SGD11.5 per hour","content":"Ready to play ?\r\nWe are the champs in crafting and slinging sporting goods, apparel, and equipment. Whether you're smashing goals or conquering the great outdoors, Decathlon's got your back – because winning is our favorite sport! 🏆🌟\r\n\r\nWhat is our culture like ? \r\n\r\nWhere decisions spark High-fives : \r\n\r\nDecathlon rocks a lively, sporty vibe where mistakes can turn into global victories.  We tackle responsibilities with the same energy – turning challenges into triumphs! 💪\r\nOur game plan? Preserving the world together! 🌍🚀🏅\r\n\r\nYour career touchdowns : \r\n\r\nAt Decathlon, we're not just talking about career growth – it's a wild ride! 🚀 Lace up those career sneakers for limitless possibilities, whether scoring locally or making international moves. Your journey with us? An epic adventure! 🌍🏀🎉\r\nLive for sports ? Now do it for a living : \r\n\r\nAt Decathlon, dive into sports madness with events, competitions, and a winning culture. Enjoy exclusive employee discounts for top-notch gear – where games and victories turn into epic celebrations! 🏆🎉🏅\r\n\r\nThe Customer Experience Officer is usually the first & last point of contact in retail store. He/she represent the first image to our users/customers and is responsible to ensure their in-store satisfaction. \r\n\r\nMy Responsibilities:\r\n I satisfy my users/customers by providing sincere services to meet their needs, respecting our satisfy or satisfy policy\r\n I represent the first & last in-store image of our company, therefore, I need to be professional at managing customer's demands and expectation\r\n I ensure that our users/customers have a seamless checkout experience\r\n I manage and optimize back-end cash floats and balances\r\n I actively manage click and collect services in retail store\r\n I assure the safety of my teammates and users/customers at my work place\r\n I share my sport passion and positive energy with my users/customers locally \r\n I take initiative for my training and development \r\n I am responsible for satisfying my users/customers enquiries via email and call\r\n Requirements\r\nWHO WE ARE LOOKING FOR;\r\n\r\n• People who are VITAL in their daily activities.\r\n• People who are CUSTOMER-CENTRIC with strong Sense of Service and the willingness to want to help others.\r\n• People who are RESPONSIBLE, self-motivated & adaptable in the field of a fast paced and changing environment.\r\n• People who are Digitally minded & BUSINESS-CENTRIC with an entrepreneurial spirit.\r\n• Sports Lover and Sports Passionate.\r\nBenefits\r\n\r\n💰 A remuneration That Grows With You:\r\n Starting from $11/hour for part-timers\r\n Monthly bonuses, up to a whopping 10% of your base salary.\r\n Dive into the opportunity to become a Shareholder and share in the success of our global family.\r\n At the end of the year, reap the rewards of profit sharing based on the performances across the country.\r\n \r\n🚀 Climb the Career Ladder:\r\n Elevate your skills with the power of our internal Decathlon Academy – upskill and re-skill your way to greatness.\r\n Chart your course with internal career progression opportunities in both retail and our incredible support team.\r\n \r\n💸 Flexibility That Fits Your Lifestyle:\r\nEnjoy a flexible spending allowance annually for Sports & Health related expenses, including dental, vision and wellness activities;\r\n\r\n🛍️ Be the Ultimate Decathlon Insider:\r\nRevel in a fantastic 20% staff discount on ALL Decathlon products – yes, including bikes, kayaks, tents, and everything else you need for your favorite sports! 🚴⛺🛶\r\n\r\n❤️ Because We Care About You:\r\n We've got your well-being covered with comprehensive medical and insurance coverage.\r\n Flash that winning smile with dental benefits.\r\n Keep your health in check with a health screening allowance.\r\n For our female champions, enjoy maternity benefits designed just for you.\r\n And when life throws curveballs, lean on our counseling sessions for support.\r\n \r\n🏋️‍♀️ Sports, Community, and Bonding:\r\n Kick off those shoes and join in the sports fun after work or during store meetings.\r\n Immerse yourself in a vibrant community of like-minded, sporty individuals just like you!\r\n \r\nAt Decathlon, we're not just a workplace – we're a lifestyle, and we want you to experience the very best. Join us and let's conquer the world of sports together! 🌟🏆🎉\r\n\r\nBy applying, you undertake that any information you submit will be accurate and complete and you confirm that you have read, understood, and agree to our Privacy Policy (https://www.decathlon.sg/s/privacy-policy) and hereby consent to the collection, use and disclosure of your personal data in accordance with the Privacy Policy.\r\n\r\n","price":"S$11/hour","unit":"per hour","currency":null,"company":"Workable","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1757265364000","seoName":"frontline-customer-experience-part-time-i-orchard-i-sgd11-5-per-hour","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://sg.ok.com/city-singapore/cate-cust-service-facing/frontline-customer-experience-part-time-i-orchard-i-sgd11-5-per-hour-6339175719884911/","localIds":"1","cateId":null,"tid":null,"logParams":{"tid":"1139e830-ea6f-44cd-a41a-eaa3d7c49259","sid":"14f10d2d-89b4-4647-a34e-dba52b1b94e3"},"attrParams":{"summary":null,"highLight":["First point of contact for customers","Ensure seamless checkout experience","Sports lover with customer-centric mindset"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null}]},"isFavorite":false},{"category":"6000,6068,6071","location":"Singapore","infoId":"6339175714918711","pictureUrl":"https://uspic1.ok.com/post/image/fc2dfa4f-dccd-4b5b-b64c-e4037dc4d35f.jpg","title":"Service Advisor","content":"The future has many facets: for the courageous, it is opportunity.  \r\n\r\nThe world is becoming increasingly digital, connected, but also more uncertain and volatile. Yet, the iconic German sports car brand Porsche sees this complex future as opportunity. “In the beginning I looked around and could not find quite the car I dreamed of. So I decided to build it myself.” With this aspiration, trailblazer Ferry Porsche set the guiding principles for Porsche now, and beyond – to be the brand for those who follow their dreams.  \r\nNow, we dream a new future for automotive retail with our new venture, Porsche Singapore Pte. Ltd. Our mission: to enhance the way Porsche engages with customers and fans at every touchpoint, integrating digital solutions and transforming brand experiences in Singapore and the region. \r\nJoin us on this trailblazing endeavour and be part of an agile team in an enriching environment. Porsche Singapore Pte. Ltd. offers long-term career prospects within the larger Porsche ecosystem, opportunities for personal development, and affirms fair hiring and remuneration policies. \r\n\r\nService Advisor\r\nPorsche Singapore Pte. Ltd. \r\nPorsche Singapore is seeking a customer-focused and detail-oriented Service Advisor to serve as the primary contact for our customers and workshop team, delivering exceptional, prompt, and seamless service while ensuring all automotive service and repair needs are met with professionalism and efficiency. The successful candidate will manage the entire service process, from initial customer contact to final vehicle delivery, ensuring that all services align with the brand’s high standards and foster a positive atmosphere that builds trust and ensures customer satisfaction.  \r\n\r\n Handle customer interactions and service consultations by warmly welcoming customers, actively listening to and understanding their concerns, utilising diagnostic tools and software to accurately identify vehicle issues, and providing clear and concise explanations of services, repairs, and maintenance procedures, while also supporting customer enquiries.\r\n Manage the overall service workflow to ensure efficient service delivery, including scheduling appointments, preparing accurate job orders and cost estimates with necessary services, parts, and labour, closely monitoring progress, proactively updating customers on their vehicle status, and effectively communicating any additional service requirements with both customers and technicians.\r\n Identify opportunities to recommend additional services and products, such as extended warranties, service packages, accessories, special offers, and promotions, to encourage customer adoption and support the achievement of aftersales targets.\r\n Review completed jobs with technicians to ensure that no details are overlooked and all services meet Porsche and industry standards before vehicle handover, providing a thorough explanation of the completed work to customers to ensure their satisfaction.\r\n Accurately document all work performed, including parts and labour, to maintain complete repair records, while overseeing the billing process to ensure accurate invoicing.\r\n Follow up on customer satisfaction surveys and resolve any complaints or issues promptly and effectively, collaborating with various stakeholders and crafting responses to achieve customer satisfaction targets.\r\n Stay updated on the latest automotive technical advancements, industry best practices and service procedures for Porsche vehicles\r\n \r\nRequirements\r\n Singaporean or Singapore Permanent Residents (SPR) are preferred.\r\n Previous experience as an Automotive Service Advisor, particularly with a luxury car brand, is highly preferred.\r\n Proficiency in Dealership Management Systems and diagnostic tools.\r\n Detail-oriented with a positive attitude and a strong commitment to delivering a best-in class customer experience.\r\n Ability to work independently and collaboratively as part of a team, with excellent communication and interpersonal skills, and the ability to effectively interact with both internal and external stakeholders.\r\n Proactive, self-driven, with a strong learning mindset, Can-Do attitude, and the ability to prioritise and multitask efficiently.\r\n Possess a Class 3 Driving License with a minimum of 4 years of driving experience\r\n Ability for a 5.5 day work week\r\n ","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Workable","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1757265363000","seoName":"service-advisor","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://sg.ok.com/city-singapore/cate-cust-service-facing/service-advisor-6339175714918711/","localIds":"1","cateId":null,"tid":null,"logParams":{"tid":"46f08446-85bb-4ce0-8fb1-df808f4db08c","sid":"14f10d2d-89b4-4647-a34e-dba52b1b94e3"},"attrParams":{"summary":null,"highLight":["Customer-focused service advisor role","Manage end-to-end vehicle service process","Deliver exceptional customer experience"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null}]},"isFavorite":false},{"category":"6000,6068,6071","location":"Singapore","infoId":"6339175506611411","pictureUrl":"https://uspic1.ok.com/post/image/fc2dfa4f-dccd-4b5b-b64c-e4037dc4d35f.jpg","title":"Service Coordinator (0014 Jan 2024)","content":" Support overall relationship with internal / external customers that lead to constructive and profitable business partnerships through best in class operational performance. \r\n Develop and optimize service operations on both field and workshop to ensure the lead time, quality and efficiency.\r\n Measure, communicate and improve key performance indicators, support continuous improvement and best practice share activities.\r\n Interact with other functions to setup and optimize the cross functional operational processes. \r\n Deploy a proactive safety culture of zero incidents while promoting and ensuring the completion of safety training and programs. \r\n Develop and optimize service on both field and workshop to ensure the process standardization, quality and efficiency. \r\n Attend to customer queries, complaints/feedback pertaining to services, if required\r\n Act as a liaison between off-site supervisors/technicians and other departments. \r\n Provide administrative support for Service Technicians’ staff claims and any ad hoc documents. Support service supervisors & technicians in daily operational matters related to their customers. \r\n Requirements\r\n Diploma in Business or Engineering \r\n Relate experience in Services within the industrial equipment industry\r\n Good knowledge of MS Excel (or any other ERP system). SAP knowledge is a plus. \r\n Self-motivated and seeking high standards\r\n Resourcefulness and implementation of action skills.\r\n Excellent customer relationship management skills.\r\n Open-minded person with the ability to work within an international team and cross-cultural environment\r\n \r\nSingapore Citizen and Singapore residents will be given priority in the selection process. Only the shortlisted candidate will be contacted within 2 weeks' time. If you have not received any call or email from our recruitment team, assume that you are not shortlisted for the position\r\nBenefits\r\nChan Chee Meng\r\nEA 07C3069\r\nR1110620\r\n\r\n","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Workable","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1757265358000","seoName":"service-coordinator-0014-jan-2024","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://sg.ok.com/city-singapore/cate-cust-service-facing/service-coordinator-0014-jan-2024-6339175506611411/","localIds":"1","cateId":null,"tid":null,"logParams":{"tid":"d2c8ab8f-a6f5-4ef8-a137-65c4b5e868d3","sid":"14f10d2d-89b4-4647-a34e-dba52b1b94e3"},"attrParams":{"summary":null,"highLight":["Manage customer relationships for business partnerships","Optimize service operations for efficiency","Support safety training and zero incidents"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null}]},"isFavorite":false},{"category":"6000,6068,6071","location":"Singapore","infoId":"6339177651097711","pictureUrl":"https://uspic1.ok.com/post/image/fc2dfa4f-dccd-4b5b-b64c-e4037dc4d35f.jpg","title":"Frontline Customer Experience Part time I Joo Koon I SGD11.5 per hour","content":"Ready to play ?\r\nWe are the champs in crafting and slinging sporting goods, apparel, and equipment. Whether you're smashing goals or conquering the great outdoors, Decathlon's got your back – because winning is our favorite sport! 🏆🌟\r\n\r\nWhat is our culture like ? \r\n\r\nWhere decisions spark High-fives : \r\n\r\nDecathlon rocks a lively, sporty vibe where mistakes can turn into global victories.  We tackle responsibilities with the same energy – turning challenges into triumphs! 💪\r\nOur game plan? Preserving the world together! 🌍🚀🏅\r\n\r\nYour career touchdowns : \r\n\r\nAt Decathlon, we're not just talking about career growth – it's a wild ride! 🚀 Lace up those career sneakers for limitless possibilities, whether scoring locally or making international moves. Your journey with us? An epic adventure! 🌍🏀🎉\r\nLive for sports ? Now do it for a living : \r\n\r\nAt Decathlon, dive into sports madness with events, competitions, and a winning culture. Enjoy exclusive employee discounts for top-notch gear – where games and victories turn into epic celebrations! 🏆🎉🏅\r\n\r\nThe Customer Experience Officer is usually the first & last point of contact in retail store. He/she represent the first image to our users/customers and is responsible to ensure their in-store satisfaction. \r\n\r\nMy Responsibilities:\r\n I satisfy my users/customers by providing sincere services to meet their needs, respecting our satisfy or satisfy policy\r\n I represent the first & last in-store image of our company, therefore, I need to be professional at managing customer's demands and expectation\r\n I ensure that our users/customers have a seamless checkout experience\r\n I manage and optimize back-end cash floats and balances\r\n I actively manage click and collect services in retail store\r\n I assure the safety of my teammates and users/customers at my work place\r\n I share my sport passion and positive energy with my users/customers locally \r\n I take initiative for my training and development \r\n I am responsible for satisfying my users/customers enquiries via email and call\r\n Requirements\r\nWHO WE ARE LOOKING FOR;\r\n\r\n• People who are VITAL in their daily activities.\r\n• People who are CUSTOMER-CENTRIC with strong Sense of Service and the willingness to want to help others.\r\n• People who are RESPONSIBLE, self-motivated & adaptable in the field of a fast paced and changing environment.\r\n• People who are Digitally minded & BUSINESS-CENTRIC with an entrepreneurial spirit.\r\n• Sports Lover and Sports Passionate.\r\nBenefits\r\n\r\n💰 A remuneration That Grows With You:\r\n Starting from $11/hour for part-timers\r\n Monthly bonuses, up to a whopping 10% of your base salary.\r\n Dive into the opportunity to become a Shareholder and share in the success of our global family.\r\n At the end of the year, reap the rewards of profit sharing based on the performances across the country.\r\n \r\n🚀 Climb the Career Ladder:\r\n Elevate your skills with the power of our internal Decathlon Academy – upskill and re-skill your way to greatness.\r\n Chart your course with internal career progression opportunities in both retail and our incredible support team.\r\n \r\n💸 Flexibility That Fits Your Lifestyle:\r\nEnjoy a flexible spending allowance annually for Sports & Health related expenses, including dental, vision and wellness activities;\r\n\r\n🛍️ Be the Ultimate Decathlon Insider:\r\nRevel in a fantastic 20% staff discount on ALL Decathlon products – yes, including bikes, kayaks, tents, and everything else you need for your favorite sports! 🚴⛺🛶\r\n\r\n❤️ Because We Care About You:\r\n We've got your well-being covered with comprehensive medical and insurance coverage.\r\n Flash that winning smile with dental benefits.\r\n Keep your health in check with a health screening allowance.\r\n For our female champions, enjoy maternity benefits designed just for you.\r\n And when life throws curveballs, lean on our counseling sessions for support.\r\n \r\n🏋️‍♀️ Sports, Community, and Bonding:\r\n Kick off those shoes and join in the sports fun after work or during store meetings.\r\n Immerse yourself in a vibrant community of like-minded, sporty individuals just like you!\r\n \r\nAt Decathlon, we're not just a workplace – we're a lifestyle, and we want you to experience the very best. Join us and let's conquer the world of sports together! 🌟🏆🎉\r\n\r\nBy applying, you undertake that any information you submit will be accurate and complete and you confirm that you have read, understood, and agree to our Privacy Policy (https://www.decathlon.sg/s/privacy-policy) and hereby consent to the collection, use and disclosure of your personal data in accordance with the Privacy Policy.\r\n\r\n","price":"S$11/hour","unit":"per hour","currency":null,"company":"Workable","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1757265357000","seoName":"frontline-customer-experience-part-time-joo-koon-sgd11-5-per-hour","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://sg.ok.com/city-singapore/cate-cust-service-facing/frontline-customer-experience-part-time-joo-koon-sgd11-5-per-hour-6339177651097711/","localIds":"1","cateId":null,"tid":null,"logParams":{"tid":"8f9be463-ef36-4ed6-93b6-d9fd895929bc","sid":"14f10d2d-89b4-4647-a34e-dba52b1b94e3"},"attrParams":{"summary":null,"highLight":["Customer-first service in retail","Flexible hours and $11/hour pay","20% staff discount on products"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null}]},"isFavorite":false},{"category":"6000,6068,6071","location":"Orchard Rd, Singapore","infoId":"6339175461337711","pictureUrl":"https://uspic1.ok.com/post/image/fc2dfa4f-dccd-4b5b-b64c-e4037dc4d35f.jpg","title":"Frontline Customer Experience Full time I Orchard I From 2200 SGD","content":"\r\nReady to play ?\r\nWe are the champs in crafting and slinging sporting goods, apparel, and equipment. Whether you're smashing goals or conquering the great outdoors, Decathlon's got your back – because winning is our favorite sport! 🏆🌟\r\n\r\nWhat is our culture like ? \r\n\r\nWhere decisions spark High-fives : \r\n\r\nDecathlon rocks a lively, sporty vibe where mistakes can turn into global victories.  We tackle responsibilities with the same energy – turning challenges into triumphs! 💪\r\nOur game plan? Preserving the world together! 🌍🚀🏅\r\n\r\nYour career touchdowns : \r\n\r\nAt Decathlon, we're not just talking about career growth – it's a wild ride! 🚀 Lace up those career sneakers for limitless possibilities, whether scoring locally or making international moves. Your journey with us? An epic adventure! 🌍🏀🎉\r\nLive for sports ? Now do it for a living : \r\n\r\nAt Decathlon, dive into sports madness with events, competitions, and a winning culture. Enjoy exclusive employee discounts for top-notch gear – where games and victories turn into epic celebrations! 🏆🎉🏅\r\n\r\nThe Customer Experience Officer is usually the first & last point of contact in retail store. He/she represent the first image to our users/customers and is responsible to ensure their in-store satisfaction. \r\n\r\nMy Responsibilities:\r\n I satisfy my users/customers by providing sincere services to meet their needs, respecting our satisfy or satisfy policy\r\n I represent the first & last in-store image of our company, therefore, I need to be professional at managing customer's demands and expectation\r\n I ensure that our users/customers have a seamless checkout experience\r\n I manage and optimize back-end cash floats and balances\r\n I actively manage click and collect services in retail store\r\n I assure the safety of my teammates and users/customers at my work place\r\n I share my sport passion and positive energy with my users/customers locally \r\n I take initiative for my training and development \r\n I am responsible for satisfying my users/customers enquiries via email and call\r\n Requirements\r\nWHO WE ARE LOOKING FOR;\r\n\r\n• People who are VITAL in their daily activities.\r\n• People who are CUSTOMER-CENTRIC with strong Sense of Service and the willingness to want to help others.\r\n• People who are RESPONSIBLE, self-motivated & adaptable in the field of a fast paced and changing environment.\r\n• People who are Digitally minded & BUSINESS-CENTRIC with an entrepreneurial spirit.\r\n• Sports Lover and Sports Passionate.\r\nBenefits\r\n\r\n💰 A remuneration That Grows With You:\r\n Kick off with a starting package from $2100, soaring up to $3000 and beyond!\r\n Monthly bonuses, up to a whopping 10% of your base salary.\r\n Dive into the opportunity to become a Shareholder and share in the success of our global family.\r\n At the end of the year, reap the rewards of profit sharing based on the performances across the country.\r\n \r\n🚀 Climb the Career Ladder:\r\n Elevate your skills with the power of our internal Decathlon Academy – upskill and re-skill your way to greatness.\r\n Chart your course with internal career progression opportunities in both retail and our incredible support team.\r\n \r\n💸 Flexibility That Fits Your Lifestyle:\r\nEnjoy a flexible spending allowance annually for Sports & Health related expenses, including dental, vision and wellness activities;\r\n\r\n🛍️ Be the Ultimate Decathlon Insider:\r\nRevel in a fantastic 20% staff discount on ALL Decathlon products – yes, including bikes, kayaks, tents, and everything else you need for your favorite sports! 🚴⛺🛶\r\n\r\n❤️ Because We Care About You:\r\n We've got your well-being covered with comprehensive medical and insurance coverage.\r\n Flash that winning smile with dental benefits.\r\n Keep your health in check with a health screening allowance.\r\n For our female champions, enjoy maternity benefits designed just for you.\r\n And when life throws curveballs, lean on our counseling sessions for support.\r\n \r\n🏋️‍♀️ Sports, Community, and Bonding:\r\n Kick off those shoes and join in the sports fun after work or during store meetings.\r\n Immerse yourself in a vibrant community of like-minded, sporty individuals just like you!\r\n \r\nAt Decathlon, we're not just a workplace – we're a lifestyle, and we want you to experience the very best. Join us and let's conquer the world of sports together! 🌟🏆🎉\r\n\r\nBy applying, you undertake that any information you submit will be accurate and complete and you confirm that you have read, understood, and agree to our Privacy Policy (https://www.decathlon.sg/s/privacy-policy) and hereby consent to the collection, use and disclosure of your personal data in accordance with the Privacy Policy.\r\n\r\n\r\n","price":"S$2,100-3,000/month","unit":"per month","currency":null,"company":"Workable","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1757265348000","seoName":"frontline-customer-experience-full-time-i-orchard-i-from-2200-sgd","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://sg.ok.com/city-singapore/cate-cust-service-facing/frontline-customer-experience-full-time-i-orchard-i-from-2200-sgd-6339175461337711/","localIds":"1","cateId":null,"tid":null,"logParams":{"tid":"8bc94b61-f626-46a4-97be-a0b545d1c6dc","sid":"14f10d2d-89b4-4647-a34e-dba52b1b94e3"},"attrParams":{"summary":null,"highLight":["First point of contact for customers","Ensure seamless checkout experience","Share passion for sports with customers"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null}]},"isFavorite":false},{"category":"6000,6068,6071","location":"Singapore","infoId":"6339175300160311","pictureUrl":"https://uspic1.ok.com/post/image/fc2dfa4f-dccd-4b5b-b64c-e4037dc4d35f.jpg","title":"Retail Team Lead / Supervisor","content":"About us\r\n\r\nLove, Bonito is a digital-first company on a mission to empower the everyday Asian woman and inspire self-confidence. We are Southeast Asia’s leading womenswear brand, headquartered in Singapore, with an omnichannel presence across Hong Kong SAR China, Indonesia, Malaysia and a retail franchise in Cambodia. In addition, we have also expanded into international markets namely the Philippines and the United States of America.\r\nFounded in 2010, we are proudly female-founded with more than 65% female representation in leadership roles (#girlpower!). We raised a US$50M Series C round in 2021 and know that we’re on the cusp of something great, where we’re working towards becoming the most thoughtful brand globally, for the Asian female consumer, especially when it comes to our products, community and experiences.\r\nThere’s a lot more work to be done with all of our exciting plans. So we’re looking to team up with people who are wildly passionate about making an impact and be part of a dynamic team, in a workplace with no corporate BS (yes, you read that right!)\r\nYou should have / be:\r\n A Love, Bonito brand enthusiast with a contagious passion to deliver the LB guest experience\r\n Able to relate to our mission of empowering women through style, and have a strong personal sense of style and fashion\r\n A strong people-person! You are not afraid of approaching strangers and striking a genuine conversation, and guests aren't afraid to approach you either!\r\n A leader with a proven record of training, coaching, and developing a team of co-workers\r\n A performance-driven professional that drives sales and achieves results for the business through training initiatives\r\n Demonstrable experience in a supervisory capacity in retail or customer service sectors\r\n A dependable leader who is open to giving and receiving feedback, and is always hands on deck together with the rest of the team\r\n An insightful problem solver who proactively innovates to improve systems and operations\r\n Main Responsibilities\r\n Under the supervision of the Store Manager, support in day-to-day leadership and key areas of store operations\r\n Oversee daily and weekly deliverables such as the store checklist and inventory checklists\r\n Work with store manager to lead store sales performance and customer service excellence\r\n Delegate work, encourage and provide feedback to the team and acts as the outstanding \"go to\" person\r\n Coach staff members in providing the best guest experience, and plays a hands-on role on the sales floor\r\n Implement measures to avoid stock damages, theft, and wastage\r\n Train new staff members and scheduling shifts\r\n Provide a seamless shopping experience and ensure that all merchandize are available in all colours, sizes, and quantities on the floor\r\n Receiving and processing new stock, replenishments, returns, damages and transfers, as well as support all stock-take exercises\r\n Cashiering duties using the POS system to process payments and close accounts for the closing shift\r\n Proactively acquiring knowledge regarding company general information, fashion news, new product information, customer feedback and staff communication\r\n Promote first class service excellence & customer experience at all times\r\n Be a customer experience champion, including speaking to guests and offering advice on colour, fit, and silhouette to best suit their needs\r\n Requirements\r\n Minimum 1 year's experience in a retail leadership role, or equivalent\r\n Completion of tertiary education and a good working knowledge of MS Office will be a plus\r\n Ability to work various shifts and able to work 5 days a week (including weekends and public holidays). \r\n Benefits\r\n From $2800/month\r\n Attractive monthly commissions\r\n Full corporate insurance inclusive of Dental\r\n Staff discounts\r\n Uniform credits and welcome gift card of store credits\r\n Personal Learning and Development Fund\r\n Wellness support via Ami\r\n Employee-led recognition platform via Praisepal\r\n Fully stocked pantry!\r\n A dynamic, no corporate-BS environment to learn, grow, and really make an impact\r\n \r\n\r\n","price":"S$2,800/month","unit":"per month","currency":null,"company":"Workable","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1757265345000","seoName":"retail-team-lead-supervisor","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://sg.ok.com/city-singapore/cate-cust-service-facing/retail-team-lead-supervisor-6339175300160311/","localIds":"1","cateId":null,"tid":null,"logParams":{"tid":"704b34b5-1f1e-432d-906f-16a42ce6d802","sid":"14f10d2d-89b4-4647-a34e-dba52b1b94e3"},"attrParams":{"summary":null,"highLight":["Lead store operations and sales team","Ensure excellent customer experience","Competitive salary with commissions"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null}]},"isFavorite":false},{"category":"6000,6068,6071","location":"Singapore","infoId":"6339177614003311","pictureUrl":"https://uspic1.ok.com/post/image/fc2dfa4f-dccd-4b5b-b64c-e4037dc4d35f.jpg","title":"Assistant Manager, Client Experience","content":"Funding Societies | Modalku is the largest SME digital finance platform in Southeast Asia. We are licensed and operating  in Singapore, Indonesia, Thailand, Malaysia and Vietnam, and backed by Sequoia India (Peak XV), Softbank Vision Fund, Khazanah and SMBC bank amongst many others. Funding Societies | Modalku provides business financing to small and medium-sized enterprises (SMEs), which is funded by individual and institutional investors, as well as payments solutions to SMEs and consumers.\r\nHere at Funding Societies | Modalku we live by our core values GETFS:\r\n Grow Relentlessly: Strive to become our best, most authentic selves.\r\n Enable Teamwork, Disable Politics: Only by forging togetherness, we help each other succeed.\r\n Test Measure Act: Stay curious and reinvent ourselves, through innovation and experimentation.\r\n Focus on Impact: Create impact through bias for action and tangible results.\r\n Serve with Obsession: Build win-win relationships for the long-term by having a customer obsession.\r\n \r\nWe are looking for a dynamic and driven Assistant Manager, Client Experience to join our team specializing in SME lending product. \r\nWhat will you do:\r\nTeam Leadership & Oversight\r\n\r\n Lead and mentor the Client Experience (CX) team, providing guidance, support, and training to ensure high service standards.\r\n Oversee day-to-day CX operations, including live chat, email, hotline support, and post-sales services.\r\n Monitor team performance metrics (e.g. response time, resolution rate, customer satisfaction), and implement improvements as needed.\r\n Customer Journey & Service Excellence\r\n\r\n Ensure a seamless, consistent customer experience across all touchpoints—from onboarding (document collection, KYC) to post-loan servicing.\r\n Handle escalated customer cases with professionalism, providing timely and satisfactory resolutions.\r\n Process & Experience Enhancement\r\n\r\n Identify gaps or inefficiencies in customer service workflows and drive continuous improvements.\r\n Collaborate with product, operations, and tech teams to enhance internal tools, client-facing platforms, and communication channels.\r\n Spearhead initiatives to optimize customer onboarding, engagement, and retention.\r\n Insights & Feedback Management\r\n\r\n Proactively gather, analyze, and report on client feedback (via calls, surveys, and interactions).\r\n Translate feedback into actionable insights; drive cross-functional follow-ups to improve products, processes, and experiences.\r\n Stakeholder Collaboration & Reporting\r\n\r\n Serve as the CX point of contact in cross-departmental projects or new initiatives that impact client experience.\r\n Prepare and present regular updates and reports to management on CX metrics, trends, and initiatives.\r\n Other Responsibilities\r\n\r\n Develop and document SOPs and best practices for the CX function.\r\n Take ownership of special projects or tasks aligned with team or company priorities.\r\n Requirements\r\nWhat will you need:\r\nQualifications\r\n\r\n Bachelor’s degree in Business, Communications, Marketing, or a related field.\r\n Minimum 2–4 years of experience in customer experience, client servicing, or operations, preferably in fintech or financial services.\r\n Strong interpersonal and communication skills, with the ability to manage client interactions professionally across various channels (chat, email, hotline).\r\n Proven ability to lead teams or mentor junior staff, with experience managing performance metrics and driving service improvements.\r\n Structured thinking and problem-solving skills, with the ability to break down complex issues and drive clear, actionable solutions.\r\n Detail-oriented, well-organized, and capable of handling multiple priorities in a fast-paced environment.\r\n Experience in writing or maintaining Standard Operating Procedures (SOPs).\r\n Proficient in Microsoft Office Suite and/or Google Workspace, especially Excel/Sheets for reporting.\r\n Strong analytical skills to translate customer feedback into actionable insights.\r\n Excellent command of English, both spoken and written.\r\n Preferred Qualifications\r\n\r\n Experience in CX tools (e.g., Intercom), CRM systems, or ticketing platforms.\r\n Exposure to or collaboration with cross-functional teams (e.g. product, tech, operations).\r\n Familiarity with CX metrics such as CSAT, NPS, or resolution time.\r\n Passion for customer-centric problem solving and process optimization.\r\n Experience in CX AI tools (e.g. chatbots, voice AI, automated support workflows).\r\n Past experience in a start-up or fast-growing environment is a plus.\r\n Benefits\r\nTime off - We would love you to take time off to rest and rejuvenate. We offer flexible paid vacations as well as many other observed holidays by country. We also like to have our people take a day off for special days like birthdays and work anniversaries.\r\n Flexible working - We believe in giving back the control of work & life to our people. We trust our people and love to provide the space to accommodate each and everyone's working style and personal life.\r\n Medical benefits - We offer health insurance coverage for our employees and dependents. Our people focus on our mission knowing we have their backs for their loved ones too.\r\n Mental health and wellness - We understand that our team productivity is directly linked to our mental and physical health. Hence we organize org-wide fitness initiatives and engage partners to provide well-being coaching.\r\n Tech support - We provide a company laptop for our employees and the best possible support for the right equipment/tools to enable high productivity\r\n Interested to know more about us? Learn about our Stories here\r\n","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Workable","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1757265339000","seoName":"assistant-manager-client-experience","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://sg.ok.com/city-singapore/cate-cust-service-facing/assistant-manager-client-experience-6339177614003311/","localIds":"1","cateId":null,"tid":null,"logParams":{"tid":"56d34648-cde7-41ce-9d7f-3bf54a530b4b","sid":"14f10d2d-89b4-4647-a34e-dba52b1b94e3"},"attrParams":{"summary":null,"highLight":["Lead and mentor CX team","Optimize customer onboarding and retention","Analyze feedback for actionable insights"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null}]},"isFavorite":false},{"category":"6000,6068,6071","location":"Singapore","infoId":"6339174860838611","pictureUrl":"https://uspic1.ok.com/post/image/fc2dfa4f-dccd-4b5b-b64c-e4037dc4d35f.jpg","title":"Customer Success Manager/ Account Manager 202507","content":"Digify is a cloud-based document security and data room software that allows customers to control, protect and track important documents after sharing them. Companies use Digify to protect confidential information for fundraising and due diligence, secure intellectual property, and protect sensitive communications.\r\nDigify is used in 138 countries today. We have more than 600,000 users worldwide.\r\n\r\nTHE ROLE\r\n\r\nAs our Customer Success Manager at Digify, you can choose to work on-site at our Singapore office or remotely, with occasional travel to Singapore as needed. In this role, you will play a key role in onboarding, engaging, growing, and retaining customers. This dynamic role involves demonstrating our product, educating customers to drive adoption, nurturing them for expansion opportunities and retaining the customers satisfaction. Your primary focus will be on accelerating time-to-value, enhancing customer engagement, building long-term relationships, and strengthening the customers retention. Managing a wide range portfolio of accounts, you will work closely with your team lead, key stakeholders, and cross-functional departments to refine and optimize customer success processes, ensuring a seamless and impactful customer experience.\r\n\r\nWHAT YOU WILL BE DOING \r\n\r\nServe as the primary contact for onboarding, training, and ongoing support to ensure seamless adoption of Digify's platform.\r\n Increase customer satisfaction and retention by building strong, long-term client relationships.\r\n Conduct regular check-ins to improve product usage and address customer issues promptly.\r\n Collaborate with customers on renewals, account expansions, and retention strategies.\r\n Act as the voice of the customer, providing actionable feedback to Product, Sales, and Marketing teams to enhance offerings.\r\n Monitor and report key success metrics, including NPS and product engagement, to identify trends and opportunities.\r\n Troubleshoot technical issues in partnership with the Engineering and Development teams.\r\n Facilitate customer advocacy by encouraging online reviews and participation in referral programs.\r\n Proactively manage a book of business, tracking account health and mitigating retention risks.\r\n Collaborate cross-functionally to optimize processes and implement solutions for customer success.\r\n Support system configuration and onboarding processes tailored to customer requirements.\r\n Requirements\r\n Minimum 2 years of experience as a Customer Success Manager, preferably in a fast-paced, B2B environment or related industries.\r\n Proven experience in customer success or account management within a B2B SaaS or software company.\r\n Exceptional interpersonal and communication skills to engage and build rapport with key stakeholders, ensuring mutual success and satisfaction.\r\n Proactive attitude and mentality in identifying opportunities to expand customer accounts by understanding their evolving needs and aligning them with our solutions.\r\n Strong ability to simplify complex technical concepts and communicate them effectively to non-technical customers.\r\n Willingness to learn and develop basic technical skills to confidently discuss technical topics with clients.\r\n Demonstrated success in renewals, upselling, and account expansion strategies.\r\n Exceptional written and verbal communication skills, with a focus on clarity and professionalism.\r\n Meticulous attention to detail and a high degree of accuracy in all deliverables.\r\n A driven, self-motivated, and enthusiastic mindset, paired with empathy, patience, and trustworthiness.\r\n Familiarity with Intercom, Chargebee, NPS tools, or similar platforms is an added advantage.\r\n Willingness to travel to Singapore on occasion if working remotely. \r\n ","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Workable","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1757265329000","seoName":"customer-success-manager-account-manager-202507","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://sg.ok.com/city-singapore/cate-cust-service-facing/customer-success-manager-account-manager-202507-6339174860838611/","localIds":"1","cateId":null,"tid":null,"logParams":{"tid":"abc2f342-c084-4398-89de-bda2cf81305d","sid":"14f10d2d-89b4-4647-a34e-dba52b1b94e3"},"attrParams":{"summary":null,"highLight":["Onboard and retain global customers","Drive account expansion and satisfaction","Collaborate with cross-functional teams"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null}]},"isFavorite":false},{"category":"6000,6068,6071","location":"Singapore","infoId":"6349985576153911","pictureUrl":"https://uspic1.ok.com/post/image/fc2dfa4f-dccd-4b5b-b64c-e4037dc4d35f.jpg","title":"Key Account Manager, MarTrust","content":" \r\nThe Key Account Manager maintain relationship and assist customers to structure and maintain their payment environment. Onboard new customers, manage process implementation and coordinate upselling process of additional MarTrust products including increasing their FX pay outs. \r\n \r\nResponsibilities:\r\n\r\nDevelop excellent customer relationship, by working closely with customers, understanding, and anticipating their needs: \r\nEmbed a commercial and client service focussed approach to all business processes and activities. \r\nManage the commercial aspects of outsourced financial processes, partner with customers to actively assist them in achieving their financial plans.  \r\nPresent financial results to senior executives’ customers. \r\nCollaborate with the wider organization to identify areas of improvement, develop compelling customer solutions. \r\n \r\n \r\nRevenue growth \r\nDevelop close relationships with customers, identify further areas for growth and develop cross-sell financial services to customers, especially newly developed financial services. \r\nSupport the sales process for both new and existing customers by partnering with the business to define commercial/sales strategies. \r\n \r\n \r\nNew Customer Implementation and Onboarding \r\nReceive handover document from the sales team and manage the implementation for all new customers. Control SLA process, implement a ramp up process with clear KPI’s to contribute to the development of a culture for continuous improvement. \r\nRequirements\r\n \r\nCFA, Post Graduate degree (Great Advantage) \r\n BA in Fnance \r\n Maritime experience, international experience, and Payments Experience (Great Advantage) \r\n Commercial, Finance & Card/E-wallet Experience (5 years +) \r\n Payroll experience, Project experience, Senior Management exposure (3 years +) \r\n Benefits\r\n Competitive Salary and Bonus: We reward your expertise and contributions.\r\n Inclusive Onboarding Experience: Our onboarding program is designed to set you up for success right from day one.\r\n Marcura Wellness Zone: We value your work-life balance and well-being.\r\n Global Opportunities: Be part of an ambitious, expanding company with a local touch.\r\n Diverse, Supportive Work Culture: We’re committed to inclusion, diversity, and a sense of belonging for all team members.\r\n ","price":"Negotiable 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Customer Service - Customer Facing in Singapore
Best Match
Filter·1
Customer Service - Customer Facing
Singapore
Salary
Location:Singapore
Category:Customer Service - Customer Facing
E-commerce Customer Service63823221912322110
本地建筑公司
E-commerce Customer Service
[Love] E-commerce Customer Service [Love] [Sun] 4 days off per month 2000-2500 Fluent in English, beginners accepted Work location: Tampines West Position: WP E-commerce Customer Service Employer company: Manufacturing Gender: Male/Female Age: Below 40 Salary: 2000-2500 Accommodation allowance: Self-covered Working hours: 9am-6pm Days off per month: 4 Remarks: English must be workable as working language, beginners accepted. Responsible for assisting and managing TikTok live streaming events, maintaining TikTok store, familiar with the use of TikTok or other social platforms. Monthly 300 KPI bonus. Working hours depend on live streaming schedule, 9 hours per day; if finishing after 11pm, a 20 subsidy will be provided.
Upper Thomson
S$2,500-3,500/month
Frontline Customer Experience Full time I Kallang SGLab I From 2200 SGD63499857414915111
Workable
Frontline Customer Experience Full time I Kallang SGLab I From 2200 SGD
Ready to play ? We are the champs in crafting and slinging sporting goods, apparel, and equipment. Whether you're smashing goals or conquering the great outdoors, Decathlon's got your back – because winning is our favorite sport! 🏆🌟 What is our culture like ?  Where decisions spark High-fives :  Decathlon rocks a lively, sporty vibe where mistakes can turn into global victories.  We tackle responsibilities with the same energy – turning challenges into triumphs! 💪 Our game plan? Preserving the world together! 🌍🚀🏅 Your career touchdowns :  At Decathlon, we're not just talking about career growth – it's a wild ride! 🚀 Lace up those career sneakers for limitless possibilities, whether scoring locally or making international moves. Your journey with us? An epic adventure! 🌍🏀🎉 Live for sports ? Now do it for a living :  At Decathlon, dive into sports madness with events, competitions, and a winning culture. Enjoy exclusive employee discounts for top-notch gear – where games and victories turn into epic celebrations! 🏆🎉🏅 The Customer Experience Officer is usually the first & last point of contact in retail store. He/she represent the first image to our users/customers and is responsible to ensure their in-store satisfaction. My Responsibilities: I satisfy my users/customers by providing sincere services to meet their needs, respecting our satisfy or satisfy policy I represent the first & last in-store image of our company, therefore, I need to be professional at managing customer's demands and expectation I ensure that our users/customers have a seamless checkout experience I manage and optimize back-end cash floats and balances I actively manage click and collect services in retail store I assure the safety of my teammates and users/customers at my work place I share my sport passion and positive energy with my users/customers locally I take initiative for my training and development I am responsible for satisfying my users/customers enquiries via email and call Requirements WHO WE ARE LOOKING FOR; • People who are VITAL in their daily activities. • People who are CUSTOMER-CENTRIC with strong Sense of Service and the willingness to want to help others. • People who are RESPONSIBLE, self-motivated & adaptable in the field of a fast paced and changing environment. • People who are Digitally minded & BUSINESS-CENTRIC with an entrepreneurial spirit. • Sports Lover and Sports Passionate. Benefits 💰 A remuneration That Grows With You: Kick off with a starting package from $2100, soaring up to $3000 and beyond! Monthly bonuses, up to a whopping 10% of your base salary. Dive into the opportunity to become a Shareholder and share in the success of our global family. At the end of the year, reap the rewards of profit sharing based on the performances across the country. 🚀 Climb the Career Ladder: Elevate your skills with the power of our internal Decathlon Academy – upskill and re-skill your way to greatness. Chart your course with internal career progression opportunities in both retail and our incredible support team. 💸 Flexibility That Fits Your Lifestyle: Enjoy a flexible spending allowance annually for Sports & Health related expenses, including dental, vision and wellness activities; 🛍️ Be the Ultimate Decathlon Insider: Revel in a fantastic 20% staff discount on ALL Decathlon products – yes, including bikes, kayaks, tents, and everything else you need for your favorite sports! 🚴⛺🛶 ❤️ Because We Care About You: We've got your well-being covered with comprehensive medical and insurance coverage. Flash that winning smile with dental benefits. Keep your health in check with a health screening allowance. For our female champions, enjoy maternity benefits designed just for you. And when life throws curveballs, lean on our counseling sessions for support. 🏋️‍♀️ Sports, Community, and Bonding: Kick off those shoes and join in the sports fun after work or during store meetings. Immerse yourself in a vibrant community of like-minded, sporty individuals just like you! At Decathlon, we're not just a workplace – we're a lifestyle, and we want you to experience the very best. Join us and let's conquer the world of sports together! 🌟🏆🎉 By applying, you undertake that any information you submit will be accurate and complete and you confirm that you have read, understood, and agree to our Privacy Policy (https://www.decathlon.sg/s/privacy-policy) and hereby consent to the collection, use and disclosure of your personal data in accordance with the Privacy Policy.
Singapore
S$2,100-3,000/month
Customer Service Associate63499857364610112
Workable
Customer Service Associate
At The Learning Lab, we strive to provide the best-in-class customer experience to parents and students. In line with the organization’s ethos, we invite individuals who share our service commitment and passion for the education industry to join us. Job responsibilities Acquire a strong working knowledge of the organisation’s programmes, services and processes. Ability to deliver a professional and high-quality service experience in a customer-facing role. Identify customers’ needs and have them assessed to maintain a continuous high level of customer service delivery and satisfaction. Engage interest in potential customers and provide them with clear explanations on the offered programs to boost lead creation. Support cross selling activities to existing customers. Develop professional rapport with customers and build brand loyalty. Ensure that queue management is being practiced at the front desk. Assist with crowd management during the peak periods. To work closely with the Deputy Front Desk Leads and provide regular feedback and insights in achieving greater customer intimacy. Attend to customers’ feedback and challenges in a professional manner in a timely fashion. Taking ownership of customers’ problems and follow through effectively and efficiently to resolution within the SLAs. Key member of the customer support function in establishing continuous improvement of processes to promote customer satisfaction. Maintain close liaison with all other departments in order to have a good understanding of the operational flow and ensure a seamless client experience. Keep ahead of industry’s developments and apply best practices to areas of improvement Perform any other duties and responsibilities as and when assigned by Management. Requirements Snapshots of our ideal candidate Possesses at least GCE ‘O’ levels. Required to work shift hours and on weekends (3 weekdays and 2 weekends). Strong proficiency in written and spoken English. Being effectively bilingual would be a strong advantage. Candidates who have worked in the hospitality industry are most preferred. Able to work in a fast-paced environment. Possesses emotional maturity and passion for customer service. Familiar with CRM systems and practices. Good team player, possesses the ability to work with minimal supervision. Positive, extroverted and outgoing personality. Well-groomed with a professional disposition. Benefits Expect the best for the best An attractive remuneration package and performance bonus Extensive in-house training Career pathway and growth opportunities Attractive staff benefits and perks Company-wide welfare and employee engagement initiatives Are you ready to join us? Start your journey with us today at www.thelearninglab.com.sg/joinus/. Shortlisted candidates will be contacted within 2 weeks from the date of application.
Central Area, Singapore
Negotiable Salary
Retail Senior Store Manager - Singapore63499857253633113
Workable
Retail Senior Store Manager - Singapore
About Us Love, Bonito is a digital-first company on a mission to empower the everyday Asian woman and inspire self-confidence. We are the leading direct-to-consumer womenswear brand, headquartered in Singapore, with an omni-channel presence across Indonesia and Malaysia, a retail franchise in Cambodia, and are fast expanding into international markets namely Hong Kong SAR China and United States of America. Founded in 2010, we are proudly female-founded with more than 70% female representation across our organisation, leadership and STEM roles (#girlpower!). We raised a US$50M Series C round in 2021 and know that we’re on the cusp of something great, where we’re working towards becoming the most thoughtful brand globally, for the Asian female consumer, especially when it comes to our products, community and experiences. There’s a lot more work to be done with all of our exciting plans. So we’re looking to team up with people who are wildly passionate about making an impact and be part of a dynamic team, in a workplace with no corporate BS (yes, you read that right!). About the Role As a Senior Store Manager, you will oversee the performance and operations of two key retail locations in Singapore. You will lead and coach a high-performing team of 80–100 staff, driving excellence in customer experience, operational standards, and financial performance. Reporting directly to the Singapore Retail Manager, you will play a critical role in shaping store culture, improving productivity, and delivering business results aligned with Love, Bonito’s vision. You Should Have / Be A strong ambassador of Love, Bonito’s culture and values Passionate about people and team development, with experience leading large store teams Results-oriented, with a proven track record of driving sales, service metrics, and profitability Highly organized and detail-oriented, with strong judgment and professionalism An effective communicator and relationship builder with both internal and external stakeholders A self-starter and problem-solver who thrives in fast-paced, dynamic environments Proficient in all retail operational areas including rostering, inventory management, VM, cash handling, training, and recruitment Key Responsibilities 1. Sales Performance & Customer Experience Drive store profitability by developing strategies to increase key metrics such as Average Order Quantity (AOQ), Average Order Value (AOV) and Conversion Rate.  Ensure consistent delivery of exceptional customer service across both locations, reflected in high Net Promoter Score (NPS) and Google ratings Monitor sales performance weekly; analyse KPI reports to identify trends and implement improvement plans Foster a customer-first mindset, ensuring service excellence is embedded through regular coaching Be on top of competitor performance and trends as well as surrounding brands in same mall / vicinity  2. Team Leadership & People Development Lead, coach, and inspire both store teams to achieve KPIs, including sales targets, customer satisfaction, and productivity metrics Develop a robust training and onboarding plan to ensure high product knowledge and service consistency Execute effective recruitment and manpower planning to meet store needs, ensuring optimal staffing aligned with footfall patterns  Continuously drive team engagement, succession planning, and internal growth Monitor team dynamics and resolve team or customer issues promptly and professionally Maintain accurate staffing records and report on headcount planning to management 3. Operational Excellence & Inventory Management Ensure daily store operations run efficiently and in compliance with internal SOPs Oversee accurate inventory levels and stock movement across stores; ensure shrinkage and discrepancies are minimized Lead periodic stock takes and cycle counts to maintain inventory integrity Maintain visual merchandising standards in collaboration with the VM team, ensuring compelling displays and timely campaign execution Manage retail budgets and expenses, ensuring stores remain within operating cost parameters 4. Collaboration & Cross-functional Partnership Foster a positive work environment and collaborate closely with all other functional team leads, in particular Commercial, Retail Operations, Customer Experience, Marketing and People & Culture Collaborate closely with all relevant cross functional teams (marketing, buying and   merchandising, visual merchandising etc) for the execution of campaigns, promotions and community events in your two stores  Partner closely with internal and external stakeholders for store renovation projects (if any) Requirements At least 7 years of retail experience, preferably in fashion or lifestyle brands Minimum 5 years managing a team across both front and back of house; experience with multi-store responsibility is highly preferred Proven ability to lead through influence and inspire high performance Numerate and tech-savvy with excellent presentation and communication skills Able to work a schedule that reflects the business levels and needs of the stores Benefits Full corporate insurance inclusive of Dental Fully stocked pantry Staff discounts Uniform credits and welcome gift card of store credits Personal Learning and Development Fund Wellness support via Ami Employee-led recognition platform via Praisepal A dynamic, no corporate-BS environment to learn, grow, and really make an impact
Singapore
Negotiable Salary
Backend Retail Assistant (Full-time)63499857188610114
Workable
Backend Retail Assistant (Full-time)
About us Love, Bonito is the leading vertically integrated, omni-channel womenswear brand in Southeast Asia today. Renowned for its perfection of the Asian fit, Love, Bonito takes a thoughtful, innovative and data-centric approach in creating the right experiences, products, community and content for Asian women globally. We have plans to venture deeper into and beyond fashion, to be a true life partner for our community of women with big dreams. You should have / be: A multi-tasker with the ability to work quickly in a fast-paced environment, and maintain a level of tidiness and cleanliness in the stockroom and sales floor A dependable co-worker who can work independently and proactively An awesome team player with a touch of fun, encouragement, support and respect in your interactions with other staff members A Love, Bonito co-worker with a passion for the brand and our products Able to relate to our mission of empowering women through style, and have a strong personal sense of style and fashion Main Responsibilities Preparing and reporting stockroom capacity, Opening, picking, and packing stocks in the stockroom Preparing and hanging clothing after steaming Steaming/ironing various kinds of clothing with different textures Ensure quality and doing some basic checks on LB clothing after steaming Ensure overall tidiness and housekeeping of stockroom and sales floor Assist taking new stock for customers in the cashier   Handle basic administration task ie. inbound & outbound document  Participate in the Physical Stocktake practise Requirements 44 hours work week 5 days rostered work week Open to both opening and closing shift that could end at 11pm Staff must be open to work on weekends and on public holidays Benefits S$1,800/month Attractive monthly commissions Full corporate insurance inclusive of Dental Employee-led recognition platform via Praisepal Fully stocked pantry!
Singapore
S$1,800/month
Frontline Customer Experience Part time I Kallang SGLab I SGD11.5 per hour63499857202691115
Workable
Frontline Customer Experience Part time I Kallang SGLab I SGD11.5 per hour
Ready to play ? We are the champs in crafting and slinging sporting goods, apparel, and equipment. Whether you're smashing goals or conquering the great outdoors, Decathlon's got your back – because winning is our favorite sport! 🏆🌟 What is our culture like ?  Where decisions spark High-fives :  Decathlon rocks a lively, sporty vibe where mistakes can turn into global victories.  We tackle responsibilities with the same energy – turning challenges into triumphs! 💪 Our game plan? Preserving the world together! 🌍🚀🏅 Your career touchdowns :  At Decathlon, we're not just talking about career growth – it's a wild ride! 🚀 Lace up those career sneakers for limitless possibilities, whether scoring locally or making international moves. Your journey with us? An epic adventure! 🌍🏀🎉 Live for sports ? Now do it for a living :  At Decathlon, dive into sports madness with events, competitions, and a winning culture. Enjoy exclusive employee discounts for top-notch gear – where games and victories turn into epic celebrations! 🏆🎉🏅 The Customer Experience Officer is usually the first & last point of contact in retail store. He/she represent the first image to our users/customers and is responsible to ensure their in-store satisfaction. My Responsibilities: I satisfy my users/customers by providing sincere services to meet their needs, respecting our satisfy or satisfy policy I represent the first & last in-store image of our company, therefore, I need to be professional at managing customer's demands and expectation I ensure that our users/customers have a seamless checkout experience I manage and optimize back-end cash floats and balances I actively manage click and collect services in retail store I assure the safety of my teammates and users/customers at my work place I share my sport passion and positive energy with my users/customers locally I take initiative for my training and development I am responsible for satisfying my users/customers enquiries via email and call Requirements WHO WE ARE LOOKING FOR; • People who are VITAL in their daily activities. • People who are CUSTOMER-CENTRIC with strong Sense of Service and the willingness to want to help others. • People who are RESPONSIBLE, self-motivated & adaptable in the field of a fast paced and changing environment. • People who are Digitally minded & BUSINESS-CENTRIC with an entrepreneurial spirit. • Sports Lover and Sports Passionate. Benefits 💰 A remuneration That Grows With You: Starting from $11/hour for part-timers Monthly bonuses, up to a whopping 10% of your base salary. Dive into the opportunity to become a Shareholder and share in the success of our global family. At the end of the year, reap the rewards of profit sharing based on the performances across the country. 🚀 Climb the Career Ladder: Elevate your skills with the power of our internal Decathlon Academy – upskill and re-skill your way to greatness. Chart your course with internal career progression opportunities in both retail and our incredible support team. 💸 Flexibility That Fits Your Lifestyle: Enjoy a flexible spending allowance annually for Sports & Health related expenses, including dental, vision and wellness activities; 🛍️ Be the Ultimate Decathlon Insider: Revel in a fantastic 20% staff discount on ALL Decathlon products – yes, including bikes, kayaks, tents, and everything else you need for your favorite sports! 🚴⛺🛶 ❤️ Because We Care About You: We've got your well-being covered with comprehensive medical and insurance coverage. Flash that winning smile with dental benefits. Keep your health in check with a health screening allowance. For our female champions, enjoy maternity benefits designed just for you. And when life throws curveballs, lean on our counseling sessions for support. 🏋️‍♀️ Sports, Community, and Bonding: Kick off those shoes and join in the sports fun after work or during store meetings. Immerse yourself in a vibrant community of like-minded, sporty individuals just like you! At Decathlon, we're not just a workplace – we're a lifestyle, and we want you to experience the very best. Join us and let's conquer the world of sports together! 🌟🏆🎉 By applying, you undertake that any information you submit will be accurate and complete and you confirm that you have read, understood, and agree to our Privacy Policy (https://www.decathlon.sg/s/privacy-policy) and hereby consent to the collection, use and disclosure of your personal data in accordance with the Privacy Policy.
Singapore
S$11/hour
Client Support Executive - Entry level (Based in Singapore)63391790742018116
Workable
Client Support Executive - Entry level (Based in Singapore)
We’re seeking a proactive Customer Service Representative (entry level) to support our Supermom programs (preschools and primary after-school student care, beauty and SG60 Pregnancy Campaign. This role involves managing inquiries, follow-ups, arranging school tours, promoting scholarships, and assisting with enrolments to provide an exceptional experience for parents. Key Responsibilities: Respond to Inquiries: Handle parent inquiries about scholarship programs through phone, email, and other channels. Follow-Up: Nurture leads by following up with interested parents and guiding them through the application process. Arrange School Tours: Coordinate and schedule school tours for prospective applicants, update tracker sheets with respective schools promptly and be present as a representative at the school tour. (Tours will be lead by the school) Promote Scholarships: Actively promote the scholarship programs through various marketing channels in collaboration with Community team Support Enrolments: Assist parents with FAQs, consent, enquiries and ensure smooth processing. Customer Support: Provide ongoing support to parents throughout the scholarship journey, maintaining high customer satisfaction. Team work : To Support Campaign Associate Director Validate sign ups: To validate submissions of and ensure accurate data entry. Customer Support: Check and reply to customer emails/messages. Reply using standard templates based on the users registration status. To check with Campaign Manager if unable to respond using the templates. Requirements Requirements: Preferred O-Level qualification or higher. Fresh graduates are welcomed to apply. Ability to speak, read, and understand conversational English and Chinese. Proven experience in customer service, sales support, or a related field. Excellent communication skills, both written and verbal, with a customer-first attitude. Strong organizational skills and attention to detail for tracking inquiries, follow-ups, and enrolments. Ability to coordinate schedules and manage multiple tasks efficiently. Comfortable handling customer interactions across WhatsApp, social media messengers, and appointment booking platforms (both online and offline).
Singapore
Negotiable Salary
Retail Ambassador (Full-time)63391788962690117
Workable
Retail Ambassador (Full-time)
About Us Love, Bonito is a digital-first company on a mission to empower the everyday Asian woman and inspire self-confidence. We are Southeast Asia’s leading womenswear brand, headquartered in Singapore, with an omnichannel presence across Hong Kong SAR China, Indonesia, Malaysia and a retail franchise in Cambodia. In addition, we have also expanded into international markets namely the Philippines and the United States of America. Founded in 2010, we are proudly female-founded with more than 65% female representation in leadership roles (#girlpower!). We raised a US$50M Series C round in 2021 and know that we’re on the cusp of something great, where we’re working towards becoming the most thoughtful brand globally, for the Asian female consumer, especially when it comes to our products, community and experiences. There’s a lot more work to be done with all of our exciting plans. So we’re looking to team up with people who are wildly passionate about making an impact and be part of a dynamic team, in a workplace with no corporate BS (yes, you read that right!) You should have / be: A Love, Bonito ambassador with a passion for the brand and our products Able to relate to our mission of empowering women through style, and have a strong personal sense of style and fashion A people-person! You are not afraid of approaching strangers and striking a genuine conversation, and guests aren't afraid to approach you either! A performance-driven professional that drives sales through a customer-centric approach An awesome team player with a touch of fun, encouragement, support and respect in your interactions with other staff members Ability to work quickly in a fast-paced environment, and maintain a level of tidiness and cleanliness on the floor A dependable co-worker who can work independently and proactively Main Responsibilities Responsible for the day-to-day retail operations & work with the store manager to drive store sales performance Cashier duties using the POS system to process payments, exchanges and returns. Receive and process new stock, replenishments, returns, damages and transfers, as well as support all stocktake exercises Provide a seamless shopping experience and ensure that all merchandise are available in all colours, sizes, and quantities on the floor Prepare and upkeep a clean shopping environment on the floor and at the fitting rooms Communicate to customers about on-going promotions & offers Promote first class service excellence & customer experience at all times Be a customer experience champion, including speaking to guests and offering advice on colour, fit, and silhouette to best suit their needs Requirements 44 hours per week 5 days rostered work week Open to both opening and closing shifts. All staff must be open to work on weekends and on public holidays Benefits From S$2,300/month Attractive monthly commissions Full corporate insurance inclusive of Dental Uniform credits and welcome gift card of store credits Wellness support via Ami Employee-led recognition platform via Praisepal Fully stocked pantry!
Singapore
Negotiable Salary
Service Ambassador63499856948098118
Workable
Service Ambassador
·         Greet and engage with travelers in a friendly and professional manner. Address general enquiries and provide information about available services ·         Offer a personalized shopping experience by tailoring product recommendations to each traveler's individual preferences and requirements ·         Provide recommendations on liquor and tobacco products ·         Build strong, lasting relationships with travelers through active engagement ·         Proactive to utilize upselling techniques to achieve sales target ·         Stay informed on duty-free allowances, age restrictions, and relevant regulations ·         Resolve travelers concerns or complaints promptly and professionally ·         Handle cashiering transactions accurately and efficiently ·         Monitor and maintain healthy inventory levels ·         Be the company’s front line ambassador to uphold company’s branding and image. ·         Housekeeping and adhere to visual merchandising guidelines provided by the management ·         Any other duties assigned by the Supervisors or Managers in charge. Requirements ·         At least 3 years of customer service experience in retail or hospitality industry preferred ·         Excellent communication and interpersonal skills to engage with travelers effectively ·         A positive and customer-focused attitude to create a welcoming and enjoyable shopping environment ·         Multilingual skills will be an added advantage to assist international travelers ·         Able to commit to rotating shift hours, including public holidays and weekends ·         Some level of knowledge, skill and familiarity with technology preferred  
Singapore
Negotiable Salary
Customer Service Officer63391765939970119
Workable
Customer Service Officer
ESR Real Estate Services Management (previously known as APM Property Management) is part of the ESR Group (the “Group”). The Group is APAC’s largest real asset manager powered by the New Economy and the third largest listed real estate investment manager globally. With US$140 billion in gross assets under management (AUM), the Group’s fully integrated development and investment management platform extends across key APAC markets, including China, Japan, South Korea, Australia, Singapore, India, New Zealand and Southeast Asia, representing over 95% of GDP in APAC, and also includes an expanding presence in Europe and the U.S. Responsibilities: Manning of the officer tower reception counters and retail mall information counters – including basic operations of systems e.g. office turnstile, BI CRM To assist and support shoppers’ needs and requests at the customer service counter Ensure all CX related reports are accurately recorded – inventory, redemption transactions, shift reports, lost & found, enquiries log Resolve receipt dispute issues by liaising with merchant and shoppers Respond to Live Chat and online enquiries, including feedback related to general enquiries and Suntec+ points accreditation Engage shoppers during counter visits on the Suntec+ loyalty program Respond to in-bound casual leasing enquiries for atrium space through online platforms (KPI: Enquiry response time & responsiveness) Follow up on leasing leads for pushcart and vending machines: Secure booking of pushcarts and vending machines, subject to approval of merchandise category by Revenue team (KPI: Closing rate) Site walk and inspection of vendor operations Assist with tenant liaison for the following: Calls to tenants to promote lease of Space & Ad Sites (KPI: Call rate and leads churned) Engagement with tenants for participation (promos, deals, physical activations) in upcoming campaigns Engage and train tenants in Suntec+ onboarding, including basic program training Requirements Diploma in Marketing/Hospitality or its equivalent 2-4 years relevant experience in front line public facing experience eg shopping malls, hotel front line Able to commit weekends/Public Holidays
Singapore
Negotiable Salary
Customer Experience Executive633917850341141110
Workable
Customer Experience Executive
PRISM+ is Singapore’s leading homegrown electronics brand, with a presence across key markets in Australia, Malaysia and the Philippines. The brand’s mission is to make premium technologies accessible to the masses—disrupting established industries with innovation and value that goes beyond the product. PRISM+ was founded in 2017 as a direct-to-consumer (D2C) display technology specialist, where it quickly grew to become the number one monitor and smart TV brand in Singapore. Best known and loved for its affordable premium offerings and award-winning customer experience, the brand has expanded its offerings to include a wide range of affordable premium home electronics and appliances. Join us at PRISM+ and become part of a journey where innovation meets impact, and every day offers a chance to shape the future of consumer technology. Discover a career where your ideas matter, your growth is nurtured, and together, we create a brighter tomorrow. As a Customer Experience Executive, you will be the go-to person for our offshore Customer Service Officers. You will be involved in assisting the Customer Service Team Leader in managing day-to-day operations of the contact center - provide insights, advice and approvals to technical cases escalated by our customer service officers and take over any complex cases and complaints as a level 2 support staff. This role requires you to have a strong interest in consumer electronic products and keeping up-to-trend with the technologies. Your main goal will be to ensure customer satisfaction and provide a positive experience with our brand. Job Description: Provide timely, accurate and quality responses to complex cases, complaints and VIP customers via various contact points such as Emails, Live Chats and Phone Line As the 2nd level support, review escalated cases and provide advice to frontline agents Build sustainable relationships and act as the liaison between customer service department and various BUs such as technical team, operations team, etc. Resolve customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution and customer satisfaction Identify emerging issue with products and provide insights to Team Leader early through data collection and an 'eye for details' Audit works submitted by agents to ensure data integrity and accuracy Analyze customer data and feedback to identify trends and opportunities for improvements. Work with Team Leader to design and implement changes Requirements Diploma from a recognised institution Previous experience working in a contact center (technical support and e-commerce will be an advantage) Basic understanding on consumer electronics and smart appliances such as monitors, smart TVs, etc Strong interest in consumer electronics and technology Think big - make decision based on risk assessment and proper judgement Be a self-starter and always seeks to improve yourself - dare to step outside of your comfort zone Data driven - you will be required to generate data, structure them and provide insights Benefits Annual outpatient benefit (Includes dental and optical benefits) Birthday leave Health insurance Performance bonus Annual increment Free flow snacks and Bubble Tea Friday!
Singapore
Negotiable Salary
Case Management Executive (MNC / West)633917849280021111
Workable
Case Management Executive (MNC / West)
Company’s Profile Our client is a reputable Business Managed Services provider in Singapore with a proven track record of providing excellent service to their esteemed clients across public, private, and people sectors. Offering a wide range of services, from finance and payroll to HR and customer care, they specialise in helping businesses transform and streamline their operations. They are seeking a motivated Customer Service Executive (Case Management) to join their team and contribute to their ongoing success. Location: Alexandra (Office shifting to Bukit Gombak in Jan 2025) Working hours: Monday to Friday, 8.00am to 5.30pm Responsibilities: Receive cases, analyse the background and follow up actions required Correspond with various agencies to retrieve data and feedback needed for case closure or submission. Ensure that responses adhere to SOPs. Conduct investigation on process gaps to determine root cause and perform rectifications. Liaise with business process owners, ground users and system technical teams to improve process gaps. Support, conduct audit and track submission of reports. Provide clear and concise advice and responses to the queries raised via phone call and/or email. Requirements: Min. Diploma in Business Management / Customer Service Management / Customer Service Experience or related fields. Entry level candidates will be considered. Bonus if possess 1-2 years’ experience in Customer Service roles Meticulous with keen attention to details, highly disciplined, service-oriented and good team player Your recruiter for this job: WhatsApp Celine @ 6421 4966 for a quicker response. Connect with me on LinkedIn: www.linkedin.com/in/your-recruiter-celine-chan Celine Chan | R21103433 Talentsis Pte Ltd | EA No: 20C0312
Singapore
Negotiable Salary
Customer Experience & Growth Intern633917845102091112
Workable
Customer Experience & Growth Intern
Calling all truly AWESOME people!      About Stranger Soccer     Stranger Soccer (www.strangersoccer.com) is a Singapore-based company experiencing explosive growth. In a few short years, after launching a revolutionary platform and Mobile App for on-demand football, the company has amassed over 50,000 registered users playing hundreds of games a week. It has solved the problem that football is the world's #1 sport, but is difficult for an individual to play. Stranger Soccer makes it as easy as going to the gym or for a jog. Browse. Book a slot. Show up and play. Today, it is the #1 way people play football and futsal in Singapore, and is rapidly expanding internationally via a license partner model, with locations in Australia, India, USA, UAE, and South Africa.   Role and Responsibilities    The selected candidate(s) will be a key member of a small team working at the company’s flagship operation in Singapore, carrying out various business development and customer relationship related initiatives across the organization. The position will be working closely with the CEO and the Executive Director and will interface with key staff across the organization, as well as customers and other stakeholders. The company is committed to growing and developing talent which will access increasing levels of responsibility as the company grows into an international brand.    Serving on the front lines of the customer experience, serving as an “Official Host” of a few football games each week    Coordinating and executing various tasks related to the daily operation of the business, such as marketing, logistics, customer service, sales, hosting   The candidate will:   Gain experience in daily operations of a business  Gain experience and confidence in presenting and communicating with customers  Gain experience in what a Singapore brand must consider in efforts to expand internationally  Gain experience in working with and communicating with multiple stakeholders in an organization Requirements Strong written and verbal communication skills  A can-do attitude  Interest in football is a BIG PLUS   Hospitality experience a PLUS Benefits Compensation and Other Details   Commitment of 3 months up to 12 months  Compensation of up to $800/month, comprised of a monthly allowance and a completion bonus   Welcome Kit including $150 in jerseys and merchandise  50% staff discount on games + $100 bonus game credits upon completion  Completion Certificate  To apply, please send resume to recruitment@strangersoccer.com 
Singapore
S$800/biweek
Service Coordinator (HVAC/North)633917830474271113
Workable
Service Coordinator (HVAC/North)
Responsibilities: Coordinate and schedule service appointments for HVAC systems in the North region. Receive and handle service requests and inquiries from customers. Assign service technicians to job sites and ensure timely arrival. Monitor and track service jobs to ensure completion within agreed timelines. Communicate with customers regarding service status and updates. Maintain accurate records of service activities, including work orders and service reports. Assist in managing inventory and ordering of service parts and supplies. Collaborate with internal teams to resolve service issues and ensure customer satisfaction. Provide administrative support to the service team as needed. Requirements Diploma/Degree in Business Administration or related field. Prior experience in service coordination or administrative support role, preferably in the HVAC industry. Knowledge of HVAC systems and terminology is a plus. Strong organizational and multitasking skills. Excellent communication and customer service skills. Attention to detail and ability to work in a fast-paced environment. Proficiency in Microsoft Office applications. Ability to work independently and collaborate with cross-functional teams. Willingness to work in the North region. Interested candidates who wish to apply for the advertised position, please click 'APPLY' to send in your resume.   EA License No: 13C6305 Reg. No.: R1874608   For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.
Central Area, Singapore
Negotiable Salary
Retail Ambassador (Part-time)633917645262101114
Workable
Retail Ambassador (Part-time)
About us Love, Bonito is a digital-first company on a mission to empower the everyday Asian woman and inspire self-confidence. We are Southeast Asia’s leading womenswear brand, headquartered in Singapore, with an omnichannel presence across Hong Kong SAR China, Indonesia, Malaysia and a retail franchise in Cambodia. In addition, we have also expanded into international markets namely the Philippines and the United States of America. Founded in 2010, we are proudly female-founded with more than 65% female representation in leadership roles (#girlpower!). We raised a US$50M Series C round in 2021 and know that we’re on the cusp of something great, where we’re working towards becoming the most thoughtful brand globally, for the Asian female consumer, especially when it comes to our products, community and experiences. There’s a lot more work to be done with all of our exciting plans. So we’re looking to team up with people who are wildly passionate about making an impact and be part of a dynamic team, in a workplace with no corporate BS (yes, you read that right!) You should have / be: A multi-tasker with the ability to work quickly in a fast-paced environment, and maintain a level of tidiness and cleanliness on the floor A dependable co-worker who can work independently and proactively An awesome team player with a touch of fun, encouragement, support and respect in your interactions with other staff members A Love, Bonito ambassador with a passion for the brand and our products Able to relate to our mission of empowering women through style, and have a strong personal sense of style and fashion Main Responsibilities Responsible for the day-to-day retail operations & work with the store manager to drive store sales performance Cashier duties using the POS system to process payments, exchanges and returns. Receive and process new stock, replenishments, returns, damages and transfers, as well as support all stocktake exercises Provide a seamless shopping experience and ensure that all merchandise are available in all colours, sizes, and quantities on the floor Prepare and upkeep a clean shopping environment on the floor and at the fitting rooms Communicate to customers about on-going promotions & offers Promote first class service excellence & customer experience at all times Be a customer experience champion, including speaking to guests and offering advice on colour, fit, and silhouette to best suit their needs Requirements Good written and oral command of English. Service-oriented with strong interpersonal skills Min 15 hours per week Open to working closing shifts that can end at 11pm Must be open to work on weekends and on public holidays Must be available to work at least 1 weekend every week (either Saturday or Sunday) Ideally 6 months commitment Benefits Part-time: $12/hour Uniform credits upon confirmation
Singapore
S$12/hour
Frontline Customer Experience Part time I Bedok I SGD11.5 per hour633917636828171115
Workable
Frontline Customer Experience Part time I Bedok I SGD11.5 per hour
Ready to play ? We are the champs in crafting and slinging sporting goods, apparel, and equipment. Whether you're smashing goals or conquering the great outdoors, Decathlon's got your back – because winning is our favorite sport! 🏆🌟 What is our culture like ?  Where decisions spark High-fives :  Decathlon rocks a lively, sporty vibe where mistakes can turn into global victories.  We tackle responsibilities with the same energy – turning challenges into triumphs! 💪 Our game plan? Preserving the world together! 🌍🚀🏅 Your career touchdowns :  At Decathlon, we're not just talking about career growth – it's a wild ride! 🚀 Lace up those career sneakers for limitless possibilities, whether scoring locally or making international moves. Your journey with us? An epic adventure! 🌍🏀🎉 Live for sports ? Now do it for a living :  At Decathlon, dive into sports madness with events, competitions, and a winning culture. Enjoy exclusive employee discounts for top-notch gear – where games and victories turn into epic celebrations! 🏆🎉🏅 The Customer Experience Officer is usually the first & last point of contact in retail store. He/she represent the first image to our users/customers and is responsible to ensure their in-store satisfaction. My Responsibilities: I satisfy my users/customers by providing sincere services to meet their needs, respecting our satisfy or satisfy policy I represent the first & last in-store image of our company, therefore, I need to be professional at managing customer's demands and expectation I ensure that our users/customers have a seamless checkout experience I manage and optimize back-end cash floats and balances I actively manage click and collect services in retail store I assure the safety of my teammates and users/customers at my work place I share my sport passion and positive energy with my users/customers locally I take initiative for my training and development I am responsible for satisfying my users/customers enquiries via email and call Requirements WHO WE ARE LOOKING FOR; • People who are VITAL in their daily activities. • People who are CUSTOMER-CENTRIC with strong Sense of Service and the willingness to want to help others. • People who are RESPONSIBLE, self-motivated & adaptable in the field of a fast paced and changing environment. • People who are Digitally minded & BUSINESS-CENTRIC with an entrepreneurial spirit. • Sports Lover and Sports Passionate. Benefits 💰 A remuneration That Grows With You: Starting from $11/hour for part-timers Monthly bonuses, up to a whopping 10% of your base salary. Dive into the opportunity to become a Shareholder and share in the success of our global family. At the end of the year, reap the rewards of profit sharing based on the performances across the country. 🚀 Climb the Career Ladder: Elevate your skills with the power of our internal Decathlon Academy – upskill and re-skill your way to greatness. Chart your course with internal career progression opportunities in both retail and our incredible support team. 💸 Flexibility That Fits Your Lifestyle: Enjoy a flexible spending allowance annually for Sports & Health related expenses, including dental, vision and wellness activities; 🛍️ Be the Ultimate Decathlon Insider: Revel in a fantastic 20% staff discount on ALL Decathlon products – yes, including bikes, kayaks, tents, and everything else you need for your favorite sports! 🚴⛺🛶 ❤️ Because We Care About You: We've got your well-being covered with comprehensive medical and insurance coverage. Flash that winning smile with dental benefits. Keep your health in check with a health screening allowance. For our female champions, enjoy maternity benefits designed just for you. And when life throws curveballs, lean on our counseling sessions for support. 🏋️‍♀️ Sports, Community, and Bonding: Kick off those shoes and join in the sports fun after work or during store meetings. Immerse yourself in a vibrant community of like-minded, sporty individuals just like you! At Decathlon, we're not just a workplace – we're a lifestyle, and we want you to experience the very best. Join us and let's conquer the world of sports together! 🌟🏆🎉 By applying, you undertake that any information you submit will be accurate and complete and you confirm that you have read, understood, and agree to our Privacy Policy (https://www.decathlon.sg/s/privacy-policy) and hereby consent to the collection, use and disclosure of your personal data in accordance with the Privacy Policy.
Singapore
S$11/hour
Retail Store Manager633917623046411116
Workable
Retail Store Manager
About us Love, Bonito is a digital-first company on a mission to empower the everyday Asian woman and inspire self-confidence. We are Southeast Asia’s leading womenswear brand, headquartered in Singapore, with an omnichannel presence across Hong Kong SAR China, Indonesia, Malaysia and a retail franchise in Cambodia. In addition, we have also expanded into international markets namely the Philippines and the United States of America. Founded in 2010, we are proudly female-founded with more than 65% female representation in leadership roles (#girlpower!). We raised a US$50M Series C round in 2021 and know that we’re on the cusp of something great, where we’re working towards becoming the most thoughtful brand globally, for the Asian female consumer, especially when it comes to our products, community and experiences. There’s a lot more work to be done with all of our exciting plans. So we’re looking to team up with people who are wildly passionate about making an impact and be part of a dynamic team, in a workplace with no corporate BS (yes, you read that right!) Main Responsibilities Team Management & Leadership Meet sales goals by leading, managing, mentoring, and providing feedback to a team of full-time and part-time retail associates Inspire and motivate team to work towards a collective goal Collaborate closely with all other functional team leads, in particular Commercial, Operations, Marketing and People & Culture Retail Performance & Operations: Customer Care, Sales & Stock Management, Visual Merchandising, Operations, Human Resources, Loss Prevention Manage the day-to-day store operations to ensure a seamless and smooth customer experience Develop, improve and optimise retail processes to improve productivity and store operations Oversee general store administration and ensure compliance with policies and procedures, including goods receiving & transfers and cashier balancing Oversee store inventory levels and ensure the highest level of inventory accuracy by monitoring, scheduling and ordering inventory as required Conduct Stock Taking exercises at several intervals in the year, or as and when required. Maintain outstanding store conditions and work closely with the Visual Merchandising team to optimize displays in-store Conduct manpower resource planning for both permanent and temporary retail staff; manage shift schedules and retail staff budget to achieve optimal staffing levels for excellence in the brand's customer experience, according to peak hours, days, and seasonality Recruit, coach, and build a robust team of Part Time and Full Time employees who strongly believe and live out the LB vision and mission Inspire and enable the team to provide a top notch and considerate service to all customers through training and mentoring Develop strategies to enhance the store customer experience and drive sales performance by conducting weekly business reviews to expand our customer base, increase store traffic and optimize profitability. Deal with all issues that arise from staff or customers (complaints, grievances etc) Requirements 5 years of experience in the retail industry, preferably in fast fashion 3 years of experience in managing a retail team(s) - both front and back of house Extremely customer-centric and genuinely enjoys serving and getting to know customers better Strong leadership and interpersonal skills, able to motivate and lead the retail team Numerate and tech-savvy Open to working various shifts and able to work 5 days a week (including weekends and public holidays). Weekends are where all the magic happens! You should have / be: A Love, Bonito ambassador who believes in and embodies our culture and core values A passion and genuine love for people; you are a strong leader and are passionate about training, coaching and mentoring a strong team of 30-40 people A performance-driven attitude with a hunger and thirst for results and sales A high degree of professionalism, work ethic, judgement and keen attention to detail Strong communication skills and an outgoing personality who enjoys interacting and connecting with people to build trusting relationships with customers and external stakeholders A good team player, a self-starter, decision maker, gap spotter, captain of the ship Technical knowledge in all operational aspects of the store, including but not limited to inventory management, sales and cash management, merchandising, roster building, staff training and coaching, stock taking, and recruitment. Benefits Full corporate insurance inclusive of Dental Attractive monthly commissions for ASM, Performance bonus for SM Fully stocked pantry Staff discounts Uniform credits and welcome gift card of store credits Personal Learning and Development Fund Wellness support via Ami Employee-led recognition platform via Praisepal A dynamic, no corporate-BS environment to learn, grow, and really make an impact
Singapore
Negotiable Salary
Customer Service Officer (Engineering/Call Center/North)633917614785291117
Workable
Customer Service Officer (Engineering/Call Center/North)
Responsibilities: Handle incoming customer inquiries and provide excellent customer service. Assist customers with product information, technical support, and order processing. Resolve customer complaints and ensure customer satisfaction. Collaborate with internal teams to address customer issues and provide timely resolutions. Maintain accurate customer records and update customer databases. Conduct customer satisfaction surveys and gather feedback. Follow up on customer inquiries and ensure prompt resolution. Handle escalated customer complaints and issues. Provide recommendations for process improvement and customer service enhancement. Stay updated on company products, policies, and procedures. Requirements Diploma or degree in Engineering or any related field. Prior experience in customer service or call center environment. Strong communication and interpersonal skills. Customer-focused mindset and ability to empathize with customers. Ability to handle high volume of customer inquiries and multitask effectively. Problem-solving and conflict resolution skills. Proficiency in Microsoft Office applications. Ability to work in a fast-paced environment and adapt to changing customer needs. Fluency in English and other relevant languages is preferred. Interested candidates who wish to apply for the advertised position, please click 'APPLY' to send in your resume.   EA License No: 13C6305 Reg. No.: R1874608 For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.
Central Area, Singapore
Negotiable Salary
Service Manager633917791481621118
Workable
Service Manager
The future has many facets: for the courageous, it is opportunity.   The world is becoming increasingly digital, connected, but also more uncertain and volatile. Yet, the iconic German sports car brand Porsche sees this complex future as opportunity. “In the beginning I looked around and could not find quite the car I dreamed of. So I decided to build it myself.” With this aspiration, trailblazer Ferry Porsche set the guiding principles for Porsche now, and beyond – to be the brand for those who follow their dreams.   Now, we dream a new future for automotive retail with our new venture, Porsche Singapore Pte. Ltd. Our mission: to enhance the way Porsche engages with customers and fans at every touchpoint, integrating digital solutions and transforming brand experiences in Singapore and the region.  Join us on this trailblazing endeavour and be part of an agile team in an enriching environment. Porsche Singapore Pte. Ltd. offers long-term career prospects within the larger Porsche ecosystem, opportunities for personal development, and affirms fair hiring and remuneration policies.  Service Manager Porsche Singapore Pte. Ltd. Porsche Singapore is seeking a highly motivated and experienced Service Manager to lead our service team and oversee daily operations, ensuring the delivery of exceptional, timely, and seamless service. The successful candidate will be responsible for meeting all automotive service and repair needs with the highest level of professionalism and efficiency, driving team performance, upholding Porsche’s standards, and cultivating a customer-centric environment that fosters trust, loyalty, and operational excellence. Develop, manage, and implement strategies to ensure a seamless customer experience across all service touchpoints, while achieving service profitability, cost control, and KPIs, such as service efficiency, productivity, parts inventory turnover, customer satisfaction, and retention. Manage service operations to build long-term customer relationships, foster trust and loyalty to encourage repeat business, ensure efficient service delivery, and uphold compliance with brand standards, warranty policies, and government regulations, including workplace health and safety for both workshop and frontline employees. Drive revenue growth alongside Service Consultant by proactively identifying opportunities and recommending additional services and products, such as extended warranties, service packages, and accessories, to encourage customer adoption. Handle and resolve escalated customer concerns promptly and effectively, collaborating with various stakeholders to achieve customer satisfaction targets. Prepare, review, and analyse budgets, expenses, and other KPIs, while monitoring team performance and overseeing inventory to ensure parts availability, and maximising workshop efficiency, productivity, and utilisation. Collaborate with sales and parts teams to continuously identify ways to streamline operations and maximise efficiency and productivity. Lead, mentor, motivate, and develop the service team, including service advisors, technicians, and support staff, to foster a culture of excellence and high performance while ensuring continuous upskilling with the latest technological advancements, product updates, and industry best practices. Requirements Bachelor’s degree in business, automotive management, or a related field with relevant certifications or training in automotive aftersales management preferred. 5 to 8 years of relevant experience in service management role, preferably within a luxury automotive brand. Comprehensive knowledge of service centre management, customer service, technical services, automotive technologies, diagnostics tools, repair techniques, along with an understanding of industry trends, technological advancements, market dynamics, and regulatory requirements. Proficiency in Dealership Management Systems and diagnostic tools. A team player with excellent leadership, people management, communication, negotiation, and interpersonal skills, capable of interacting effectively with stakeholders while inspiring and motivating team members. Ability to excel in a fast-paced, dynamic environment with a strong commitment to delivering an exceptional customer experience. Strong analytical and problem-solving skills, with the ability to assess situations, make informed decisions, and implement effective measures. Proactive, self-driven, with a strong learning mindset, Can-Do attitude, and the ability to prioritise and multitask efficiently. Possess a Class 3 Driving License with a minimum of 4 years of driving experience Ability for a 5.5 day work week
Singapore
Negotiable Salary
Frontline Customer Experience Part time I Orchard I SGD11.5 per hour633917571988491119
Workable
Frontline Customer Experience Part time I Orchard I SGD11.5 per hour
Ready to play ? We are the champs in crafting and slinging sporting goods, apparel, and equipment. Whether you're smashing goals or conquering the great outdoors, Decathlon's got your back – because winning is our favorite sport! 🏆🌟 What is our culture like ?  Where decisions spark High-fives :  Decathlon rocks a lively, sporty vibe where mistakes can turn into global victories.  We tackle responsibilities with the same energy – turning challenges into triumphs! 💪 Our game plan? Preserving the world together! 🌍🚀🏅 Your career touchdowns :  At Decathlon, we're not just talking about career growth – it's a wild ride! 🚀 Lace up those career sneakers for limitless possibilities, whether scoring locally or making international moves. Your journey with us? An epic adventure! 🌍🏀🎉 Live for sports ? Now do it for a living :  At Decathlon, dive into sports madness with events, competitions, and a winning culture. Enjoy exclusive employee discounts for top-notch gear – where games and victories turn into epic celebrations! 🏆🎉🏅 The Customer Experience Officer is usually the first & last point of contact in retail store. He/she represent the first image to our users/customers and is responsible to ensure their in-store satisfaction. My Responsibilities: I satisfy my users/customers by providing sincere services to meet their needs, respecting our satisfy or satisfy policy I represent the first & last in-store image of our company, therefore, I need to be professional at managing customer's demands and expectation I ensure that our users/customers have a seamless checkout experience I manage and optimize back-end cash floats and balances I actively manage click and collect services in retail store I assure the safety of my teammates and users/customers at my work place I share my sport passion and positive energy with my users/customers locally I take initiative for my training and development I am responsible for satisfying my users/customers enquiries via email and call Requirements WHO WE ARE LOOKING FOR; • People who are VITAL in their daily activities. • People who are CUSTOMER-CENTRIC with strong Sense of Service and the willingness to want to help others. • People who are RESPONSIBLE, self-motivated & adaptable in the field of a fast paced and changing environment. • People who are Digitally minded & BUSINESS-CENTRIC with an entrepreneurial spirit. • Sports Lover and Sports Passionate. Benefits 💰 A remuneration That Grows With You: Starting from $11/hour for part-timers Monthly bonuses, up to a whopping 10% of your base salary. Dive into the opportunity to become a Shareholder and share in the success of our global family. At the end of the year, reap the rewards of profit sharing based on the performances across the country. 🚀 Climb the Career Ladder: Elevate your skills with the power of our internal Decathlon Academy – upskill and re-skill your way to greatness. Chart your course with internal career progression opportunities in both retail and our incredible support team. 💸 Flexibility That Fits Your Lifestyle: Enjoy a flexible spending allowance annually for Sports & Health related expenses, including dental, vision and wellness activities; 🛍️ Be the Ultimate Decathlon Insider: Revel in a fantastic 20% staff discount on ALL Decathlon products – yes, including bikes, kayaks, tents, and everything else you need for your favorite sports! 🚴⛺🛶 ❤️ Because We Care About You: We've got your well-being covered with comprehensive medical and insurance coverage. Flash that winning smile with dental benefits. Keep your health in check with a health screening allowance. For our female champions, enjoy maternity benefits designed just for you. And when life throws curveballs, lean on our counseling sessions for support. 🏋️‍♀️ Sports, Community, and Bonding: Kick off those shoes and join in the sports fun after work or during store meetings. Immerse yourself in a vibrant community of like-minded, sporty individuals just like you! At Decathlon, we're not just a workplace – we're a lifestyle, and we want you to experience the very best. Join us and let's conquer the world of sports together! 🌟🏆🎉 By applying, you undertake that any information you submit will be accurate and complete and you confirm that you have read, understood, and agree to our Privacy Policy (https://www.decathlon.sg/s/privacy-policy) and hereby consent to the collection, use and disclosure of your personal data in accordance with the Privacy Policy.
Orchard Rd, Singapore
S$11/hour
Service Advisor633917571491871120
Workable
Service Advisor
The future has many facets: for the courageous, it is opportunity.   The world is becoming increasingly digital, connected, but also more uncertain and volatile. Yet, the iconic German sports car brand Porsche sees this complex future as opportunity. “In the beginning I looked around and could not find quite the car I dreamed of. So I decided to build it myself.” With this aspiration, trailblazer Ferry Porsche set the guiding principles for Porsche now, and beyond – to be the brand for those who follow their dreams.   Now, we dream a new future for automotive retail with our new venture, Porsche Singapore Pte. Ltd. Our mission: to enhance the way Porsche engages with customers and fans at every touchpoint, integrating digital solutions and transforming brand experiences in Singapore and the region.  Join us on this trailblazing endeavour and be part of an agile team in an enriching environment. Porsche Singapore Pte. Ltd. offers long-term career prospects within the larger Porsche ecosystem, opportunities for personal development, and affirms fair hiring and remuneration policies.  Service Advisor Porsche Singapore Pte. Ltd. Porsche Singapore is seeking a customer-focused and detail-oriented Service Advisor to serve as the primary contact for our customers and workshop team, delivering exceptional, prompt, and seamless service while ensuring all automotive service and repair needs are met with professionalism and efficiency. The successful candidate will manage the entire service process, from initial customer contact to final vehicle delivery, ensuring that all services align with the brand’s high standards and foster a positive atmosphere that builds trust and ensures customer satisfaction.   Handle customer interactions and service consultations by warmly welcoming customers, actively listening to and understanding their concerns, utilising diagnostic tools and software to accurately identify vehicle issues, and providing clear and concise explanations of services, repairs, and maintenance procedures, while also supporting customer enquiries. Manage the overall service workflow to ensure efficient service delivery, including scheduling appointments, preparing accurate job orders and cost estimates with necessary services, parts, and labour, closely monitoring progress, proactively updating customers on their vehicle status, and effectively communicating any additional service requirements with both customers and technicians. Identify opportunities to recommend additional services and products, such as extended warranties, service packages, accessories, special offers, and promotions, to encourage customer adoption and support the achievement of aftersales targets. Review completed jobs with technicians to ensure that no details are overlooked and all services meet Porsche and industry standards before vehicle handover, providing a thorough explanation of the completed work to customers to ensure their satisfaction. Accurately document all work performed, including parts and labour, to maintain complete repair records, while overseeing the billing process to ensure accurate invoicing. Follow up on customer satisfaction surveys and resolve any complaints or issues promptly and effectively, collaborating with various stakeholders and crafting responses to achieve customer satisfaction targets. Stay updated on the latest automotive technical advancements, industry best practices and service procedures for Porsche vehicles Requirements Singaporean or Singapore Permanent Residents (SPR) are preferred. Previous experience as an Automotive Service Advisor, particularly with a luxury car brand, is highly preferred. Proficiency in Dealership Management Systems and diagnostic tools. Detail-oriented with a positive attitude and a strong commitment to delivering a best-in class customer experience. Ability to work independently and collaboratively as part of a team, with excellent communication and interpersonal skills, and the ability to effectively interact with both internal and external stakeholders. Proactive, self-driven, with a strong learning mindset, Can-Do attitude, and the ability to prioritise and multitask efficiently. Possess a Class 3 Driving License with a minimum of 4 years of driving experience Ability for a 5.5 day work week
Singapore
Negotiable Salary
Service Coordinator (0014 Jan 2024)633917550661141121
Workable
Service Coordinator (0014 Jan 2024)
Support overall relationship with internal / external customers that lead to constructive and profitable business partnerships through best in class operational performance. Develop and optimize service operations on both field and workshop to ensure the lead time, quality and efficiency. Measure, communicate and improve key performance indicators, support continuous improvement and best practice share activities. Interact with other functions to setup and optimize the cross functional operational processes. Deploy a proactive safety culture of zero incidents while promoting and ensuring the completion of safety training and programs. Develop and optimize service on both field and workshop to ensure the process standardization, quality and efficiency. Attend to customer queries, complaints/feedback pertaining to services, if required Act as a liaison between off-site supervisors/technicians and other departments. Provide administrative support for Service Technicians’ staff claims and any ad hoc documents. Support service supervisors & technicians in daily operational matters related to their customers. Requirements Diploma in Business or Engineering Relate experience in Services within the industrial equipment industry Good knowledge of MS Excel (or any other ERP system). SAP knowledge is a plus. Self-motivated and seeking high standards Resourcefulness and implementation of action skills. Excellent customer relationship management skills. Open-minded person with the ability to work within an international team and cross-cultural environment Singapore Citizen and Singapore residents will be given priority in the selection process. Only the shortlisted candidate will be contacted within 2 weeks' time. If you have not received any call or email from our recruitment team, assume that you are not shortlisted for the position Benefits Chan Chee Meng EA 07C3069 R1110620
Singapore
Negotiable Salary
Frontline Customer Experience Part time I Joo Koon I SGD11.5 per hour633917765109771122
Workable
Frontline Customer Experience Part time I Joo Koon I SGD11.5 per hour
Ready to play ? We are the champs in crafting and slinging sporting goods, apparel, and equipment. Whether you're smashing goals or conquering the great outdoors, Decathlon's got your back – because winning is our favorite sport! 🏆🌟 What is our culture like ?  Where decisions spark High-fives :  Decathlon rocks a lively, sporty vibe where mistakes can turn into global victories.  We tackle responsibilities with the same energy – turning challenges into triumphs! 💪 Our game plan? Preserving the world together! 🌍🚀🏅 Your career touchdowns :  At Decathlon, we're not just talking about career growth – it's a wild ride! 🚀 Lace up those career sneakers for limitless possibilities, whether scoring locally or making international moves. Your journey with us? An epic adventure! 🌍🏀🎉 Live for sports ? Now do it for a living :  At Decathlon, dive into sports madness with events, competitions, and a winning culture. Enjoy exclusive employee discounts for top-notch gear – where games and victories turn into epic celebrations! 🏆🎉🏅 The Customer Experience Officer is usually the first & last point of contact in retail store. He/she represent the first image to our users/customers and is responsible to ensure their in-store satisfaction. My Responsibilities: I satisfy my users/customers by providing sincere services to meet their needs, respecting our satisfy or satisfy policy I represent the first & last in-store image of our company, therefore, I need to be professional at managing customer's demands and expectation I ensure that our users/customers have a seamless checkout experience I manage and optimize back-end cash floats and balances I actively manage click and collect services in retail store I assure the safety of my teammates and users/customers at my work place I share my sport passion and positive energy with my users/customers locally I take initiative for my training and development I am responsible for satisfying my users/customers enquiries via email and call Requirements WHO WE ARE LOOKING FOR; • People who are VITAL in their daily activities. • People who are CUSTOMER-CENTRIC with strong Sense of Service and the willingness to want to help others. • People who are RESPONSIBLE, self-motivated & adaptable in the field of a fast paced and changing environment. • People who are Digitally minded & BUSINESS-CENTRIC with an entrepreneurial spirit. • Sports Lover and Sports Passionate. Benefits 💰 A remuneration That Grows With You: Starting from $11/hour for part-timers Monthly bonuses, up to a whopping 10% of your base salary. Dive into the opportunity to become a Shareholder and share in the success of our global family. At the end of the year, reap the rewards of profit sharing based on the performances across the country. 🚀 Climb the Career Ladder: Elevate your skills with the power of our internal Decathlon Academy – upskill and re-skill your way to greatness. Chart your course with internal career progression opportunities in both retail and our incredible support team. 💸 Flexibility That Fits Your Lifestyle: Enjoy a flexible spending allowance annually for Sports & Health related expenses, including dental, vision and wellness activities; 🛍️ Be the Ultimate Decathlon Insider: Revel in a fantastic 20% staff discount on ALL Decathlon products – yes, including bikes, kayaks, tents, and everything else you need for your favorite sports! 🚴⛺🛶 ❤️ Because We Care About You: We've got your well-being covered with comprehensive medical and insurance coverage. Flash that winning smile with dental benefits. Keep your health in check with a health screening allowance. For our female champions, enjoy maternity benefits designed just for you. And when life throws curveballs, lean on our counseling sessions for support. 🏋️‍♀️ Sports, Community, and Bonding: Kick off those shoes and join in the sports fun after work or during store meetings. Immerse yourself in a vibrant community of like-minded, sporty individuals just like you! At Decathlon, we're not just a workplace – we're a lifestyle, and we want you to experience the very best. Join us and let's conquer the world of sports together! 🌟🏆🎉 By applying, you undertake that any information you submit will be accurate and complete and you confirm that you have read, understood, and agree to our Privacy Policy (https://www.decathlon.sg/s/privacy-policy) and hereby consent to the collection, use and disclosure of your personal data in accordance with the Privacy Policy.
Singapore
S$11/hour
Frontline Customer Experience Full time I Orchard I From 2200 SGD633917546133771123
Workable
Frontline Customer Experience Full time I Orchard I From 2200 SGD
Ready to play ? We are the champs in crafting and slinging sporting goods, apparel, and equipment. Whether you're smashing goals or conquering the great outdoors, Decathlon's got your back – because winning is our favorite sport! 🏆🌟 What is our culture like ?  Where decisions spark High-fives :  Decathlon rocks a lively, sporty vibe where mistakes can turn into global victories.  We tackle responsibilities with the same energy – turning challenges into triumphs! 💪 Our game plan? Preserving the world together! 🌍🚀🏅 Your career touchdowns :  At Decathlon, we're not just talking about career growth – it's a wild ride! 🚀 Lace up those career sneakers for limitless possibilities, whether scoring locally or making international moves. Your journey with us? An epic adventure! 🌍🏀🎉 Live for sports ? Now do it for a living :  At Decathlon, dive into sports madness with events, competitions, and a winning culture. Enjoy exclusive employee discounts for top-notch gear – where games and victories turn into epic celebrations! 🏆🎉🏅 The Customer Experience Officer is usually the first & last point of contact in retail store. He/she represent the first image to our users/customers and is responsible to ensure their in-store satisfaction. My Responsibilities: I satisfy my users/customers by providing sincere services to meet their needs, respecting our satisfy or satisfy policy I represent the first & last in-store image of our company, therefore, I need to be professional at managing customer's demands and expectation I ensure that our users/customers have a seamless checkout experience I manage and optimize back-end cash floats and balances I actively manage click and collect services in retail store I assure the safety of my teammates and users/customers at my work place I share my sport passion and positive energy with my users/customers locally I take initiative for my training and development I am responsible for satisfying my users/customers enquiries via email and call Requirements WHO WE ARE LOOKING FOR; • People who are VITAL in their daily activities. • People who are CUSTOMER-CENTRIC with strong Sense of Service and the willingness to want to help others. • People who are RESPONSIBLE, self-motivated & adaptable in the field of a fast paced and changing environment. • People who are Digitally minded & BUSINESS-CENTRIC with an entrepreneurial spirit. • Sports Lover and Sports Passionate. Benefits 💰 A remuneration That Grows With You: Kick off with a starting package from $2100, soaring up to $3000 and beyond! Monthly bonuses, up to a whopping 10% of your base salary. Dive into the opportunity to become a Shareholder and share in the success of our global family. At the end of the year, reap the rewards of profit sharing based on the performances across the country. 🚀 Climb the Career Ladder: Elevate your skills with the power of our internal Decathlon Academy – upskill and re-skill your way to greatness. Chart your course with internal career progression opportunities in both retail and our incredible support team. 💸 Flexibility That Fits Your Lifestyle: Enjoy a flexible spending allowance annually for Sports & Health related expenses, including dental, vision and wellness activities; 🛍️ Be the Ultimate Decathlon Insider: Revel in a fantastic 20% staff discount on ALL Decathlon products – yes, including bikes, kayaks, tents, and everything else you need for your favorite sports! 🚴⛺🛶 ❤️ Because We Care About You: We've got your well-being covered with comprehensive medical and insurance coverage. Flash that winning smile with dental benefits. Keep your health in check with a health screening allowance. For our female champions, enjoy maternity benefits designed just for you. And when life throws curveballs, lean on our counseling sessions for support. 🏋️‍♀️ Sports, Community, and Bonding: Kick off those shoes and join in the sports fun after work or during store meetings. Immerse yourself in a vibrant community of like-minded, sporty individuals just like you! At Decathlon, we're not just a workplace – we're a lifestyle, and we want you to experience the very best. Join us and let's conquer the world of sports together! 🌟🏆🎉 By applying, you undertake that any information you submit will be accurate and complete and you confirm that you have read, understood, and agree to our Privacy Policy (https://www.decathlon.sg/s/privacy-policy) and hereby consent to the collection, use and disclosure of your personal data in accordance with the Privacy Policy.
Orchard Rd, Singapore
S$2,100-3,000/month
Retail Team Lead / Supervisor633917530016031124
Workable
Retail Team Lead / Supervisor
About us Love, Bonito is a digital-first company on a mission to empower the everyday Asian woman and inspire self-confidence. We are Southeast Asia’s leading womenswear brand, headquartered in Singapore, with an omnichannel presence across Hong Kong SAR China, Indonesia, Malaysia and a retail franchise in Cambodia. In addition, we have also expanded into international markets namely the Philippines and the United States of America. Founded in 2010, we are proudly female-founded with more than 65% female representation in leadership roles (#girlpower!). We raised a US$50M Series C round in 2021 and know that we’re on the cusp of something great, where we’re working towards becoming the most thoughtful brand globally, for the Asian female consumer, especially when it comes to our products, community and experiences. There’s a lot more work to be done with all of our exciting plans. So we’re looking to team up with people who are wildly passionate about making an impact and be part of a dynamic team, in a workplace with no corporate BS (yes, you read that right!) You should have / be: A Love, Bonito brand enthusiast with a contagious passion to deliver the LB guest experience Able to relate to our mission of empowering women through style, and have a strong personal sense of style and fashion A strong people-person! You are not afraid of approaching strangers and striking a genuine conversation, and guests aren't afraid to approach you either! A leader with a proven record of training, coaching, and developing a team of co-workers A performance-driven professional that drives sales and achieves results for the business through training initiatives Demonstrable experience in a supervisory capacity in retail or customer service sectors A dependable leader who is open to giving and receiving feedback, and is always hands on deck together with the rest of the team An insightful problem solver who proactively innovates to improve systems and operations Main Responsibilities Under the supervision of the Store Manager, support in day-to-day leadership and key areas of store operations Oversee daily and weekly deliverables such as the store checklist and inventory checklists Work with store manager to lead store sales performance and customer service excellence Delegate work, encourage and provide feedback to the team and acts as the outstanding "go to" person Coach staff members in providing the best guest experience, and plays a hands-on role on the sales floor Implement measures to avoid stock damages, theft, and wastage Train new staff members and scheduling shifts Provide a seamless shopping experience and ensure that all merchandize are available in all colours, sizes, and quantities on the floor Receiving and processing new stock, replenishments, returns, damages and transfers, as well as support all stock-take exercises Cashiering duties using the POS system to process payments and close accounts for the closing shift Proactively acquiring knowledge regarding company general information, fashion news, new product information, customer feedback and staff communication Promote first class service excellence & customer experience at all times Be a customer experience champion, including speaking to guests and offering advice on colour, fit, and silhouette to best suit their needs Requirements Minimum 1 year's experience in a retail leadership role, or equivalent Completion of tertiary education and a good working knowledge of MS Office will be a plus Ability to work various shifts and able to work 5 days a week (including weekends and public holidays). Benefits From $2800/month Attractive monthly commissions Full corporate insurance inclusive of Dental Staff discounts Uniform credits and welcome gift card of store credits Personal Learning and Development Fund Wellness support via Ami Employee-led recognition platform via Praisepal Fully stocked pantry! A dynamic, no corporate-BS environment to learn, grow, and really make an impact
Singapore
S$2,800/month
Assistant Manager, Client Experience633917761400331125
Workable
Assistant Manager, Client Experience
Funding Societies | Modalku is the largest SME digital finance platform in Southeast Asia. We are licensed and operating  in Singapore, Indonesia, Thailand, Malaysia and Vietnam, and backed by Sequoia India (Peak XV), Softbank Vision Fund, Khazanah and SMBC bank amongst many others. Funding Societies | Modalku provides business financing to small and medium-sized enterprises (SMEs), which is funded by individual and institutional investors, as well as payments solutions to SMEs and consumers. Here at Funding Societies | Modalku we live by our core values GETFS: Grow Relentlessly: Strive to become our best, most authentic selves. Enable Teamwork, Disable Politics: Only by forging togetherness, we help each other succeed. Test Measure Act: Stay curious and reinvent ourselves, through innovation and experimentation. Focus on Impact: Create impact through bias for action and tangible results. Serve with Obsession: Build win-win relationships for the long-term by having a customer obsession. We are looking for a dynamic and driven Assistant Manager, Client Experience to join our team specializing in SME lending product. What will you do: Team Leadership & Oversight Lead and mentor the Client Experience (CX) team, providing guidance, support, and training to ensure high service standards. Oversee day-to-day CX operations, including live chat, email, hotline support, and post-sales services. Monitor team performance metrics (e.g. response time, resolution rate, customer satisfaction), and implement improvements as needed. Customer Journey & Service Excellence Ensure a seamless, consistent customer experience across all touchpoints—from onboarding (document collection, KYC) to post-loan servicing. Handle escalated customer cases with professionalism, providing timely and satisfactory resolutions. Process & Experience Enhancement Identify gaps or inefficiencies in customer service workflows and drive continuous improvements. Collaborate with product, operations, and tech teams to enhance internal tools, client-facing platforms, and communication channels. Spearhead initiatives to optimize customer onboarding, engagement, and retention. Insights & Feedback Management Proactively gather, analyze, and report on client feedback (via calls, surveys, and interactions). Translate feedback into actionable insights; drive cross-functional follow-ups to improve products, processes, and experiences. Stakeholder Collaboration & Reporting Serve as the CX point of contact in cross-departmental projects or new initiatives that impact client experience. Prepare and present regular updates and reports to management on CX metrics, trends, and initiatives. Other Responsibilities Develop and document SOPs and best practices for the CX function. Take ownership of special projects or tasks aligned with team or company priorities. Requirements What will you need: Qualifications Bachelor’s degree in Business, Communications, Marketing, or a related field. Minimum 2–4 years of experience in customer experience, client servicing, or operations, preferably in fintech or financial services. Strong interpersonal and communication skills, with the ability to manage client interactions professionally across various channels (chat, email, hotline). Proven ability to lead teams or mentor junior staff, with experience managing performance metrics and driving service improvements. Structured thinking and problem-solving skills, with the ability to break down complex issues and drive clear, actionable solutions. Detail-oriented, well-organized, and capable of handling multiple priorities in a fast-paced environment. Experience in writing or maintaining Standard Operating Procedures (SOPs). Proficient in Microsoft Office Suite and/or Google Workspace, especially Excel/Sheets for reporting. Strong analytical skills to translate customer feedback into actionable insights. Excellent command of English, both spoken and written. Preferred Qualifications Experience in CX tools (e.g., Intercom), CRM systems, or ticketing platforms. Exposure to or collaboration with cross-functional teams (e.g. product, tech, operations). Familiarity with CX metrics such as CSAT, NPS, or resolution time. Passion for customer-centric problem solving and process optimization. Experience in CX AI tools (e.g. chatbots, voice AI, automated support workflows). Past experience in a start-up or fast-growing environment is a plus. Benefits Time off - We would love you to take time off to rest and rejuvenate. We offer flexible paid vacations as well as many other observed holidays by country. We also like to have our people take a day off for special days like birthdays and work anniversaries. Flexible working - We believe in giving back the control of work & life to our people. We trust our people and love to provide the space to accommodate each and everyone's working style and personal life. Medical benefits - We offer health insurance coverage for our employees and dependents. Our people focus on our mission knowing we have their backs for their loved ones too. Mental health and wellness - We understand that our team productivity is directly linked to our mental and physical health. Hence we organize org-wide fitness initiatives and engage partners to provide well-being coaching. Tech support - We provide a company laptop for our employees and the best possible support for the right equipment/tools to enable high productivity Interested to know more about us? Learn about our Stories here
Singapore
Negotiable Salary
Customer Success Manager/ Account Manager 202507633917486083861126
Workable
Customer Success Manager/ Account Manager 202507
Digify is a cloud-based document security and data room software that allows customers to control, protect and track important documents after sharing them. Companies use Digify to protect confidential information for fundraising and due diligence, secure intellectual property, and protect sensitive communications. Digify is used in 138 countries today. We have more than 600,000 users worldwide. THE ROLE As our Customer Success Manager at Digify, you can choose to work on-site at our Singapore office or remotely, with occasional travel to Singapore as needed. In this role, you will play a key role in onboarding, engaging, growing, and retaining customers. This dynamic role involves demonstrating our product, educating customers to drive adoption, nurturing them for expansion opportunities and retaining the customers satisfaction. Your primary focus will be on accelerating time-to-value, enhancing customer engagement, building long-term relationships, and strengthening the customers retention. Managing a wide range portfolio of accounts, you will work closely with your team lead, key stakeholders, and cross-functional departments to refine and optimize customer success processes, ensuring a seamless and impactful customer experience. WHAT YOU WILL BE DOING Serve as the primary contact for onboarding, training, and ongoing support to ensure seamless adoption of Digify's platform. Increase customer satisfaction and retention by building strong, long-term client relationships. Conduct regular check-ins to improve product usage and address customer issues promptly. Collaborate with customers on renewals, account expansions, and retention strategies. Act as the voice of the customer, providing actionable feedback to Product, Sales, and Marketing teams to enhance offerings. Monitor and report key success metrics, including NPS and product engagement, to identify trends and opportunities. Troubleshoot technical issues in partnership with the Engineering and Development teams. Facilitate customer advocacy by encouraging online reviews and participation in referral programs. Proactively manage a book of business, tracking account health and mitigating retention risks. Collaborate cross-functionally to optimize processes and implement solutions for customer success. Support system configuration and onboarding processes tailored to customer requirements. Requirements Minimum 2 years of experience as a Customer Success Manager, preferably in a fast-paced, B2B environment or related industries. Proven experience in customer success or account management within a B2B SaaS or software company. Exceptional interpersonal and communication skills to engage and build rapport with key stakeholders, ensuring mutual success and satisfaction. Proactive attitude and mentality in identifying opportunities to expand customer accounts by understanding their evolving needs and aligning them with our solutions. Strong ability to simplify complex technical concepts and communicate them effectively to non-technical customers. Willingness to learn and develop basic technical skills to confidently discuss technical topics with clients. Demonstrated success in renewals, upselling, and account expansion strategies. Exceptional written and verbal communication skills, with a focus on clarity and professionalism. Meticulous attention to detail and a high degree of accuracy in all deliverables. A driven, self-motivated, and enthusiastic mindset, paired with empathy, patience, and trustworthiness. Familiarity with Intercom, Chargebee, NPS tools, or similar platforms is an added advantage. Willingness to travel to Singapore on occasion if working remotely. 
Singapore
Negotiable Salary
Key Account Manager, MarTrust634998557615391127
Workable
Key Account Manager, MarTrust
  The Key Account Manager maintain relationship and assist customers to structure and maintain their payment environment. Onboard new customers, manage process implementation and coordinate upselling process of additional MarTrust products including increasing their FX pay outs.    Responsibilities: Develop excellent customer relationship, by working closely with customers, understanding, and anticipating their needs:  Embed a commercial and client service focussed approach to all business processes and activities.  Manage the commercial aspects of outsourced financial processes, partner with customers to actively assist them in achieving their financial plans.   Present financial results to senior executives’ customers.  Collaborate with the wider organization to identify areas of improvement, develop compelling customer solutions.      Revenue growth  Develop close relationships with customers, identify further areas for growth and develop cross-sell financial services to customers, especially newly developed financial services.  Support the sales process for both new and existing customers by partnering with the business to define commercial/sales strategies.      New Customer Implementation and Onboarding  Receive handover document from the sales team and manage the implementation for all new customers. Control SLA process, implement a ramp up process with clear KPI’s to contribute to the development of a culture for continuous improvement.  Requirements   CFA, Post Graduate degree (Great Advantage)  BA in Fnance  Maritime experience, international experience, and Payments Experience (Great Advantage)  Commercial, Finance & Card/E-wallet Experience (5 years +)  Payroll experience, Project experience, Senior Management exposure (3 years +)  Benefits Competitive Salary and Bonus: We reward your expertise and contributions. Inclusive Onboarding Experience: Our onboarding program is designed to set you up for success right from day one. Marcura Wellness Zone: We value your work-life balance and well-being. Global Opportunities: Be part of an ambitious, expanding company with a local touch. Diverse, Supportive Work Culture: We’re committed to inclusion, diversity, and a sense of belonging for all team members.
Singapore
Negotiable Salary
Fumigator634998556660511128
Workable
Fumigator
Ensure prompt, timely and quality servicing and treatment at client site  Conduct thorough inspections to identify pest problems and determine appropriate fumigation methods (i.e. Measure room dimensions with ruler, tape vents and calculate fumigation volume required) Communicate with clients to explain the fumigation process, safety measures, quotation of current fumigation and post-treatment care Prepare and set up equipment and fumigation chemicals, ensuring all safety protocols are followed Safely apply fumigation treatments, using approved techniques and equipments to target and eliminate pests from residential, commercial, and industrial properties Document fumigation activities, including chemicals used, duration, and client details and submit the service report promptly Follow up with clients to ensure effective pest control and resolve any issues Ensure all company’s equipments and properties are in good working condition Regular checks of personal protective equipment Conduct regular company vehicle inspection at own time period Adhere to company policies, industry regulations, and ethical practices Any other ad hoc work-related duties required as instructed by supervisor Requirements Valid NEA license At least 2 years of relevant work experience preferred  Valid license to fumigate for at least one of the following 3 gases: Hydrogen Cyanide/ Methyl Bromide/ Hydrogen Phosphide (Compulsory) A valid Class 3 driving license Benefits Work Schedule: 5.5-day work week, 7:00 AM reporting time Location: MacPherson Area, 10-minute walk from Tai Seng MRT Leave: 16 days Annual Leave Remuneration Package: Annual Wage Supplement (AWS), Medical & Dental and Insurance Coverage
Singapore
Negotiable Salary
Referee (cum Official Game Host)633917463936021129
Workable
Referee (cum Official Game Host)
Calling all truly AWESOME people!      About Stranger Soccer   Stranger Soccer (www.strangersoccer.com) is a Singapore-based company experiencing explosive growth. In a few short years, after launching a revolutionary platform and Mobile App for on-demand football, the company has amassed over 50,000 registered users playing hundreds of games a week. It has solved the problem that football is the world's #1 sport, but is difficult for an individual to play. Stranger Soccer makes it as easy as going to the gym or for a jog. Browse. Book a slot. Show up and play. Today, it is the #1 way people play football and futsal in Singapore, and is rapidly expanding internationally via a license partner model, with locations in Australia, India, USA, UAE, and South Africa.      Job Description  Stranger Soccer is seeking OUTSTANDING REFEREES who can officiate the game, but ALSO serve as Official Hosts - our brand ambassadors.  This means in addition to traditional referee duties, the person must have great people skills, welcoming players and making sure they have a positive game experience from the moment they arrive till their departure.     Working Hours   Games will be assigned each week during the following timeframes, at locations all over Singapore   Monday to Friday: 6 pm - 11 pm   Saturday & Sunday: 9 am – 11 pm     Roles   Be an ambassador of the Stranger Soccer brand at the games, welcoming players and ensuring they have a great experience from start to finish  Officiating the games as an outstanding, experienced referee  Provide a post-match report, which can elaborate on things that went on during the match itself Host Manager    Requirements Class 3 Licensed Referee or strong experience  FUN outgoing personality  Understanding of and passion for football  Excellent people and communication skills  Previous experience in customer service is a plus     To apply, please send resume to recruitment@strangersoccer.com,  attaching your Class 3 License, if applicable 
Singapore
Negotiable Salary
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