Negotiable Salary
Talentsis
Singapore
Company’s Profile Our client is a reputable Business Managed Services provider in Singapore with a proven track record of providing excellent service to their esteemed clients across public, private, and people sectors. Offering a wide range of services, from finance and payroll to HR and customer care, they specialise in helping businesses transform and streamline their operations. They are seeking a motivated Customer Service Executive (Case Management) to join their team and contribute to their ongoing success. Location: Alexandra (Office shifting to Bukit Gombak in Jan 2025) Working hours: Monday to Friday, 8.00am to 5.30pm Responsibilities: Receive cases, analyse the background and follow up actions required Correspond with various agencies to retrieve data and feedback needed for case closure or submission. Ensure that responses adhere to SOPs. Conduct investigation on process gaps to determine root cause and perform rectifications. Liaise with business process owners, ground users and system technical teams to improve process gaps. Support, conduct audit and track submission of reports. Provide clear and concise advice and responses to the queries raised via phone call and/or email. Requirements: Min. Diploma in Business Management / Customer Service Management / Customer Service Experience or related fields. Entry level candidates will be considered. Bonus if possess 1-2 years’ experience in Customer Service roles Meticulous with keen attention to details, highly disciplined, service-oriented and good team player Your recruiter for this job: WhatsApp Celine @ 6421 4966 for a quicker response. Connect with me on LinkedIn: www.linkedin.com/in/your-recruiter-celine-chan Celine Chan | R21103433 Talentsis Pte Ltd | EA No: 20C0312