Customer Experience Executive

About us Love, Bonito is a digital-first company on a mission to empower the everyday Asian woman and inspire self-confidence. We are Southeast Asia’s leading womenswear brand, headquartered in Singapore, with an omnichannel presence across Hong Kong SAR China, Indonesia, Malaysia and a retail franchise in Cambodia. In addition, we have also expanded into international markets namely the Philippines and the United States of America. Founded in 2010, we are proudly female-founded with more than 65% female representation in leadership roles (#girlpower!). We raised a US$50M Series C round in 2021 and know that we’re on the cusp of something great, where we’re working towards becoming the most thoughtful brand globally, for the Asian female consumer, especially when it comes to our products, community and experiences. There’s a lot more work to be done with all of our exciting plans. So we’re looking to team up with people who are wildly passionate about making an impact and be part of a dynamic team, in a workplace with no corporate BS (yes, you read that right!) You should have / be: A Love, Bonito brand enthusiast with a contagious passion to deliver the LB guest experience Able to relate to our mission of empowering women through style, and have a strong personal sense of style and fashion A strong people-person! You are not afraid of approaching strangers and striking a genuine conversation, and guests aren't afraid to approach you either! A leader with a proven record of training, coaching, and developing a team of co-workers A performance-driven professional that drives sales and achieves results for the business through training initiatives Demonstrable experience in a supervisory capacity in retail or customer service sectors A dependable leader who is open to giving and receiving feedback, and is always hands on deck together with the rest of the team An insightful problem solver who proactively innovates to improve systems and operations Main Responsibilities Under the supervision of the Store Manager, support in day-to-day leadership and key areas of store operations Oversee daily and weekly deliverables such as the store checklist and inventory checklists Work with store manager to lead store sales performance and customer service excellence Delegate work, encourage and provide feedback to the team and acts as the outstanding "go to" person Coach staff members in providing the best guest experience, and plays a hands-on role on the sales floor Implement measures to avoid stock damages, theft, and wastage Train new staff members and scheduling shifts Provide a seamless shopping experience and ensure that all merchandize are available in all colours, sizes, and quantities on the floor Receiving and processing new stock, replenishments, returns, damages and transfers, as well as support all stock-take exercises Cashiering duties using the POS system to process payments and close accounts for the closing shift Proactively acquiring knowledge regarding company general information, fashion news, new product information, customer feedback and staff communication Promote first class service excellence & customer experience at all times Be a customer experience champion, including speaking to guests and offering advice on colour, fit, and silhouette to best suit their needs Requirements Minimum 1 year's experience in a retail leadership role, or equivalent Completion of tertiary education and a good working knowledge of MS Office will be a plus Ability to work various shifts and able to work 5 days a week (including weekends and public holidays). Benefits From $2800/month Attractive monthly commissions Full corporate insurance inclusive of Dental Staff discounts Uniform credits and welcome gift card of store credits Personal Learning and Development Fund Wellness support via Ami Employee-led recognition platform via Praisepal Fully stocked pantry! A dynamic, no corporate-BS environment to learn, grow, and really make an impact

We are expending join our workshop team today Vehicle Workshop Service Advisors Wanted. Singaporean and PR A Workshop Service Advisor acts as the main point of contact for customers in a vehicle workshop, handling inquiries, scheduling appointments, and managing the repair process. They also provide advice on necessary repairs, communicate with technicians, and ensure customer satisfaction. In essence, they bridge the gap between customers and the workshop staff. Here's a more detailed breakdown of your responsibilities: Customer Interaction: Greeting and understanding customer needs: Welcome customers and listen to their vehicle service or repair needs. Providing estimates and explaining procedures: Offer accurate cost estimates and explain the service procedures clearly to customers. Addressing customer feedback and complaints: Handle customer inquiries and complaints professionally, ensuring satisfaction. Conducting vehicle handover and explaining completed work: Explain the completed work and any additional recommendations to the customer. Workshop Management: Creating job cards and scheduling appointments: Create job cards and schedule service appointments efficiently. Liaising with technicians: Act as a communication link between customers and workshop technicians, ensuring smooth workflow. Monitoring service progress and updating customers: Track service progress and update customers on the job status and completion time. Maintaining service records and warranties: Maintain service records, warranties, and follow-up reminders for future services. Other Responsibilities: Handling customer enquiries and service bookings: Manage daily customer inquiries and service bookings. Recommending repairs and preparing quotes: Suggest necessary repairs and prepare quotes for customers. Coordinate with technicians and order necessary car parts. Updating customers, closing job cards, and sending invoices: Keep customers informed, close job cards, and send invoices for payment. Managing accident claims, manage reminders, and build strong relationships with customers. Managing 40 rental cars and following up on routine maintenance and inspection Singapore/PR Valid class 3 license weekday 9am - 6pm Saturday 9am -3pm Sunday/PH Off Call to interview at 9091 4483

At The Learning Lab, we strive to provide the best-in-class customer experience to parents and students. In line with the organization’s ethos, we invite individuals who share our service commitment and passion for the education industry to join us. Job responsibilities Acquire a strong working knowledge of the organisation’s programmes, services and processes. Ability to deliver a professional and high-quality service experience in a customer-facing role. Identify customers’ needs and have them assessed to maintain a continuous high level of customer service delivery and satisfaction. Engage interest in potential customers and provide them with clear explanations on the offered programs to boost lead creation. Support cross selling activities to existing customers. Develop professional rapport with customers and build brand loyalty. Ensure that queue management is being practiced at the front desk. Assist with crowd management during the peak periods. To work closely with the Deputy Front Desk Leads and provide regular feedback and insights in achieving greater customer intimacy. Attend to customers’ feedback and challenges in a professional manner in a timely fashion. Taking ownership of customers’ problems and follow through effectively and efficiently to resolution within the SLAs. Key member of the customer support function in establishing continuous improvement of processes to promote customer satisfaction. Maintain close liaison with all other departments in order to have a good understanding of the operational flow and ensure a seamless client experience. Keep ahead of industry’s developments and apply best practices to areas of improvement Perform any other duties and responsibilities as and when assigned by Management. Requirements Snapshots of our ideal candidate Possesses at least GCE ‘O’ levels. Required to work shift hours and on weekends (3 weekdays and 2 weekends). Strong proficiency in written and spoken English. Being effectively bilingual would be a strong advantage. Candidates who have worked in the hospitality industry are most preferred. Able to work in a fast-paced environment. Possesses emotional maturity and passion for customer service. Familiar with CRM systems and practices. Good team player, possesses the ability to work with minimal supervision. Positive, extroverted and outgoing personality. Well-groomed with a professional disposition. Benefits Expect the best for the best An attractive remuneration package and performance bonus Extensive in-house training Career pathway and growth opportunities Attractive staff benefits and perks Company-wide welfare and employee engagement initiatives Are you ready to join us? Start your journey with us today at www.thelearninglab.com.sg/joinus/. Shortlisted candidates will be contacted within 2 weeks from the date of application.

Position: Telemarketer Working Hours: 10am to 5pm Compensation: Salary + Commission + Incentives Job responsibilities: - Secure meeting for the consultant to meet up with clients - Brief introductions and prospecting - Simple qualifying of prospects Contact if keen Job Requirement: - Prior telemarketing experienced - self motivated and result driven - independent

About Us Love, Bonito is a digital-first company on a mission to empower the everyday Asian woman and inspire self-confidence. We are the leading direct-to-consumer womenswear brand, headquartered in Singapore, with an omni-channel presence across Indonesia and Malaysia, a retail franchise in Cambodia, and are fast expanding into international markets namely Hong Kong SAR China and United States of America. Founded in 2010, we are proudly female-founded with more than 70% female representation across our organisation, leadership and STEM roles (#girlpower!). We raised a US$50M Series C round in 2021 and know that we’re on the cusp of something great, where we’re working towards becoming the most thoughtful brand globally, for the Asian female consumer, especially when it comes to our products, community and experiences. There’s a lot more work to be done with all of our exciting plans. So we’re looking to team up with people who are wildly passionate about making an impact and be part of a dynamic team, in a workplace with no corporate BS (yes, you read that right!). About the Role As a Senior Store Manager, you will oversee the performance and operations of two key retail locations in Singapore. You will lead and coach a high-performing team of 80–100 staff, driving excellence in customer experience, operational standards, and financial performance. Reporting directly to the Singapore Retail Manager, you will play a critical role in shaping store culture, improving productivity, and delivering business results aligned with Love, Bonito’s vision. You Should Have / Be A strong ambassador of Love, Bonito’s culture and values Passionate about people and team development, with experience leading large store teams Results-oriented, with a proven track record of driving sales, service metrics, and profitability Highly organized and detail-oriented, with strong judgment and professionalism An effective communicator and relationship builder with both internal and external stakeholders A self-starter and problem-solver who thrives in fast-paced, dynamic environments Proficient in all retail operational areas including rostering, inventory management, VM, cash handling, training, and recruitment Key Responsibilities 1. Sales Performance & Customer Experience Drive store profitability by developing strategies to increase key metrics such as Average Order Quantity (AOQ), Average Order Value (AOV) and Conversion Rate.  Ensure consistent delivery of exceptional customer service across both locations, reflected in high Net Promoter Score (NPS) and Google ratings Monitor sales performance weekly; analyse KPI reports to identify trends and implement improvement plans Foster a customer-first mindset, ensuring service excellence is embedded through regular coaching Be on top of competitor performance and trends as well as surrounding brands in same mall / vicinity  2. Team Leadership & People Development Lead, coach, and inspire both store teams to achieve KPIs, including sales targets, customer satisfaction, and productivity metrics Develop a robust training and onboarding plan to ensure high product knowledge and service consistency Execute effective recruitment and manpower planning to meet store needs, ensuring optimal staffing aligned with footfall patterns  Continuously drive team engagement, succession planning, and internal growth Monitor team dynamics and resolve team or customer issues promptly and professionally Maintain accurate staffing records and report on headcount planning to management 3. Operational Excellence & Inventory Management Ensure daily store operations run efficiently and in compliance with internal SOPs Oversee accurate inventory levels and stock movement across stores; ensure shrinkage and discrepancies are minimized Lead periodic stock takes and cycle counts to maintain inventory integrity Maintain visual merchandising standards in collaboration with the VM team, ensuring compelling displays and timely campaign execution Manage retail budgets and expenses, ensuring stores remain within operating cost parameters 4. Collaboration & Cross-functional Partnership Foster a positive work environment and collaborate closely with all other functional team leads, in particular Commercial, Retail Operations, Customer Experience, Marketing and People & Culture Collaborate closely with all relevant cross functional teams (marketing, buying and   merchandising, visual merchandising etc) for the execution of campaigns, promotions and community events in your two stores  Partner closely with internal and external stakeholders for store renovation projects (if any) Requirements At least 7 years of retail experience, preferably in fashion or lifestyle brands Minimum 5 years managing a team across both front and back of house; experience with multi-store responsibility is highly preferred Proven ability to lead through influence and inspire high performance Numerate and tech-savvy with excellent presentation and communication skills Able to work a schedule that reflects the business levels and needs of the stores Benefits Full corporate insurance inclusive of Dental Fully stocked pantry Staff discounts Uniform credits and welcome gift card of store credits Personal Learning and Development Fund Wellness support via Ami Employee-led recognition platform via Praisepal A dynamic, no corporate-BS environment to learn, grow, and really make an impact

Upfront payment Weekly incentive Flexible Timing No experience needed Students welcomed Wa apply now : +65 8095.2054