Browse
···
Log in / Register

Customer Service Officer

Negotiable Salary

ESR Group

Singapore

Favourites
Share

Description

ESR Real Estate Services Management (previously known as APM Property Management) is part of the ESR Group (the “Group”). The Group is APAC’s largest real asset manager powered by the New Economy and the third largest listed real estate investment manager globally. With US$140 billion in gross assets under management (AUM), the Group’s fully integrated development and investment management platform extends across key APAC markets, including China, Japan, South Korea, Australia, Singapore, India, New Zealand and Southeast Asia, representing over 95% of GDP in APAC, and also includes an expanding presence in Europe and the U.S. Responsibilities: Manning of the officer tower reception counters and retail mall information counters – including basic operations of systems e.g. office turnstile, BI CRM To assist and support shoppers’ needs and requests at the customer service counter Ensure all CX related reports are accurately recorded – inventory, redemption transactions, shift reports, lost & found, enquiries log Resolve receipt dispute issues by liaising with merchant and shoppers Respond to Live Chat and online enquiries, including feedback related to general enquiries and Suntec+ points accreditation Engage shoppers during counter visits on the Suntec+ loyalty program Respond to in-bound casual leasing enquiries for atrium space through online platforms (KPI: Enquiry response time & responsiveness) Follow up on leasing leads for pushcart and vending machines: Secure booking of pushcarts and vending machines, subject to approval of merchandise category by Revenue team (KPI: Closing rate) Site walk and inspection of vendor operations Assist with tenant liaison for the following: Calls to tenants to promote lease of Space & Ad Sites (KPI: Call rate and leads churned) Engagement with tenants for participation (promos, deals, physical activations) in upcoming campaigns Engage and train tenants in Suntec+ onboarding, including basic program training Requirements Diploma in Marketing/Hospitality or its equivalent 2-4 years relevant experience in front line public facing experience eg shopping malls, hotel front line Able to commit weekends/Public Holidays

Source:  workable View original post

Location
Singapore
Show map

workable

You may also like

Workable
Backend Retail Assistant (Part-time)
About us Love, Bonito is a digital-first company on a mission to empower the everyday Asian woman and inspire self-confidence. We are Southeast Asia’s leading womenswear brand, headquartered in Singapore, with an omnichannel presence across Hong Kong SAR China, Indonesia, Malaysia and a retail franchise in Cambodia. In addition, we have also expanded into international markets namely the Philippines and the United States of America. Founded in 2010, we are proudly female-founded with more than 65% female representation in leadership roles (#girlpower!). We raised a US$50M Series C round in 2021 and know that we’re on the cusp of something great, where we’re working towards becoming the most thoughtful brand globally, for the Asian female consumer, especially when it comes to our products, community and experiences. There’s a lot more work to be done with all of our exciting plans. So we’re looking to team up with people who are wildly passionate about making an impact and be part of a dynamic team, in a workplace with no corporate BS (yes, you read that right!) You should have / be: A multi-tasker with the ability to work quickly in a fast-paced environment, and maintain a level of tidiness and cleanliness on the floor A dependable co-worker who can work independently and proactively An awesome team player with a touch of fun, encouragement, support and respect in your interactions with other staff members A Love, Bonito ambassador with a passion for the brand and our products Able to relate to our mission of empowering women through style, and have a strong personal sense of style and fashion Main Responsibilities Opening, picking, and packing new stocks in the stockroom Preparing and hanging clothing after steaming Steaming/ironing various kinds of clothing with different textures Ensure quality and doing some basic checks on LB clothing after steaming Ensure overall tidiness and housekeeping of stockroom and sales floor Requirements Min. 15 hours per week Open to working closing shifts that could end at 11pm Staff must be open to work on weekends and on public holidays Must be available to work at least 1 weekend a week (i.e. Saturdays or Sundays) Ideally 6 months commitment Benefits Part-time: $10/hr
Singapore
S$10/hour
Workable
Backend Retail Assistant (Full-time)
About us Love, Bonito is the leading vertically integrated, omni-channel womenswear brand in Southeast Asia today. Renowned for its perfection of the Asian fit, Love, Bonito takes a thoughtful, innovative and data-centric approach in creating the right experiences, products, community and content for Asian women globally. We have plans to venture deeper into and beyond fashion, to be a true life partner for our community of women with big dreams. You should have / be: A multi-tasker with the ability to work quickly in a fast-paced environment, and maintain a level of tidiness and cleanliness in the stockroom and sales floor A dependable co-worker who can work independently and proactively An awesome team player with a touch of fun, encouragement, support and respect in your interactions with other staff members A Love, Bonito co-worker with a passion for the brand and our products Able to relate to our mission of empowering women through style, and have a strong personal sense of style and fashion Main Responsibilities Preparing and reporting stockroom capacity, Opening, picking, and packing stocks in the stockroom Preparing and hanging clothing after steaming Steaming/ironing various kinds of clothing with different textures Ensure quality and doing some basic checks on LB clothing after steaming Ensure overall tidiness and housekeeping of stockroom and sales floor Assist taking new stock for customers in the cashier   Handle basic administration task ie. inbound & outbound document  Participate in the Physical Stocktake practise Requirements 44 hours work week 5 days rostered work week Open to both opening and closing shift that could end at 11pm Staff must be open to work on weekends and on public holidays Benefits S$1,800/month Attractive monthly commissions Full corporate insurance inclusive of Dental Employee-led recognition platform via Praisepal Fully stocked pantry!
Singapore
S$1,800/month
Cookie
Cookie Settings
Our Apps
Download
Download on the
APP Store
Download
Get it on
Google Play
© 2025 Servanan International Pte. Ltd.