Negotiable Salary
Marcura
Singapore
The Key Account Manager maintain relationship and assist customers to structure and maintain their payment environment. Onboard new customers, manage process implementation and coordinate upselling process of additional MarTrust products including increasing their FX pay outs. Responsibilities: Develop excellent customer relationship, by working closely with customers, understanding, and anticipating their needs: Embed a commercial and client service focussed approach to all business processes and activities. Manage the commercial aspects of outsourced financial processes, partner with customers to actively assist them in achieving their financial plans. Present financial results to senior executives’ customers. Collaborate with the wider organization to identify areas of improvement, develop compelling customer solutions. Revenue growth Develop close relationships with customers, identify further areas for growth and develop cross-sell financial services to customers, especially newly developed financial services. Support the sales process for both new and existing customers by partnering with the business to define commercial/sales strategies. New Customer Implementation and Onboarding Receive handover document from the sales team and manage the implementation for all new customers. Control SLA process, implement a ramp up process with clear KPI’s to contribute to the development of a culture for continuous improvement. Requirements CFA, Post Graduate degree (Great Advantage) BA in Fnance Maritime experience, international experience, and Payments Experience (Great Advantage) Commercial, Finance & Card/E-wallet Experience (5 years +) Payroll experience, Project experience, Senior Management exposure (3 years +) Benefits Competitive Salary and Bonus: We reward your expertise and contributions. Inclusive Onboarding Experience: Our onboarding program is designed to set you up for success right from day one. Marcura Wellness Zone: We value your work-life balance and well-being. Global Opportunities: Be part of an ambitious, expanding company with a local touch. Diverse, Supportive Work Culture: We’re committed to inclusion, diversity, and a sense of belonging for all team members.