Singapore Help Desk & IT Support Job Listings

Part-time Product Support Assistant - Changi Airport63391789256578110

LOTTE Travel Retail Singapore

Part-time Product Support Assistant - Changi Airport

60 Airport Blvd., Singapore Changi Airport (SIN), Singapore 819643

$13/ hr 1 month is ok (can extend) 5 days work week No experience needed Transportation provided Uniform provided Job Scope: Receiving incoming stock Assisting in the transfers / returns of outgoing stocks Delivering of duty free orders into departure gate hold rooms Assisting to top up display stocks at the stores Assisting in IShop Changi fulfilment in the picking and packing of orders Any other ad-hoc duties as assigned by the Supervisors or Retail Managers Requirements Min 21 years old due Tobacco Act Physically fit to handle movements of heavy loads and carton boxes Comfortable to handle liquor and tobacco products Benefits Uniform provided Shift Allowance (whenever applicable) No experience needed Transportation provided

S$13

Xcellink Pte Ltd

DC Support Specialist

Serangoon, Singapore

The Company : We are in search of talented and aspiring DC Support Engineer to join our team. In this role, you will leverage your expertise to safeguard information systems and enable secure operations. The Role: Colocation room control Conduct regular patrols of the colocation room according to a predefined schedule. Maintain a record of the condition of critical areas and respond appropriately or report any irregularities to the appropriate individual. Guided Access Guide visitors without Personal ID cards, ensuring they receive appropriate assistance and directions. Monitoring System Management (Managed Services) Responds promptly to alarms reported by the customer device monitoring system, ensuring appropriate actions are taken to address and resolve the issue. Data Center entry / exit for customer Manage entry applications by receiving and reviewing pre-entry applications from our internal staff or customers to ensure that all proper access procedures are being followed. Shipping management Receive, check, and register shipping applications, store and tag parcels for future reference, and hand parcels to the delivery company. Check delivery slips, arrange pick-up dates and times, and keep delivery slips for future reference. Receiving management Receive and check receiving applications, register schedules as necessary, receive parcels from shipping companies, store them in storage, tag for future reference, and hand them to customers. Common facility management Manage and arrange usage schedules efficiently to ensure smooth operations and optimal utilization of resources. Rental Item management Verify the presence of all rental items such as tools and monitors nightly, ensuring completeness, and inspecting their condition for cleaning or repair if needed. Oversee and manage rack shelf plates, understanding their usage and requesting additional plates from appropriate parties when necessary. Carry-in / out Manage the process of receiving, checking, and scheduling carry-in/out applications as needed. Also, make sure to book filled-in and used applications properly. Remote hands Provide basic remote hand services by receiving request calls or emails from customers and notifications from portals. Ensure prerequisite conditions are met before performing requested operations, reporting completion to customers, and maintaining operation logs for future billing. Manage run books by ensuring they are properly stored every night, ensuring easy access and organization for operational efficiency. Sending notification to customer Regularly perform maintenance activities by sending customers email notifications to keep them informed about scheduled maintenance. In the event of emergency maintenance, promptly notify customers about incidents and escalate them to management for swift resolution when necessary. Customer support (Service desk) Handle incoming phone calls by addressing customers' general inquiries promptly via phone or email, escalating to the Supervisor when required for resolution. Quality Management Keep track and generate reports on a shift, daily, or monthly basis. Tape Handling Perform loading and unloading of backup tapes according to customer's runbook and schedule, ensuring adherence to established procedures. Requirements ITE Minimum 1 year of experience in Data Center environment or IT background Able to communicate clearly in English Able to follow the operation manual Team Player Shiftwork (8.00AM - 8.00PM / 8.00PM - 8.00AM) Good customer care and communication skills. Able to use PC and office applications Benefits Shift Allowance Performance Bonus on the job training Opportunities for professional development and career growth A collaborative and supportive work environment What are you waiting for? Apply now!

Negotiable Salary

IT Support Engineer (BIKE) - (WL- FRW240104 002/01)63391771919361112

Xcellink Pte Ltd

IT Support Engineer (BIKE) - (WL- FRW240104 002/01)

Singapore

Are you ready to make a meaningful impact by ensuring the seamless operation of high-tech systems that support national infrastructure? Join our elite IT infrastructure support team as an IT Support Engineer and help maintain the operational uptime of mission-critical biometric devices at key locations. You’ll be part of a dynamic team dedicated to keeping vital systems running smoothly, 24/7. Roles & Responsibilities: System Implementation & Configuration: Assist in the installation and configuration of PCs, workstations, operating systems, applications, and related peripheral devices to support project teams. Critical On-Site IT Support: Provide first-level on-site IT support on a 24x7 rotational shift, including public holidays (10 am to 10 pm / 10 pm to 10 am), ensuring operational uptime of essential systems. Troubleshooting & Escalation: Investigate and resolve issues, providing timely updates to the Project Manager on major escalations. Proactive System Monitoring: Perform daily health checks and inventory assessments to prevent downtime and ensure all systems and devices are fully operational. Technical Support Expertise: Utilize your hands-on experience in troubleshooting and maintaining PCs, peripherals, and applications in a Windows environment. Why Join Us? Gain hands-on experience managing and maintaining advanced biometric devices crucial to national security. Sharpen your troubleshooting skills while ensuring uptime in time-sensitive, mission-critical environments. Learn to navigate SLAs and KPIs, vital for ensuring top-tier service delivery. Grow into a leadership role, overseeing a team responsible for providing IT support services in critical environments. Shift Allowance: Be rewarded with shift allowances for working on a rotating schedule. Transport Allowance: Receive a transport allowance to cover your commuting needs. Standby Allowance: Standby duties are compensated with a standby allowance. Public Holiday Pay: Earn additional pay for public holidays. If you're driven by the challenge of maintaining essential systems that keep the nation running, and want to develop your career in IT support, this is the opportunity for you! Requirements Operational Experience: Prior exposure to IT operational environments is advantageous. Team-Oriented: Strong collaboration skills and the ability to support your colleagues in a fast-paced environment. Self-Starter: Ability to work independently and take ownership of your tasks. Qualifications: Certification in Nitec, Higher Nitec, or a Diploma, ideally with an IT focus. IT Enthusiast: A passion for IT Service Management and a willingness to work rotational shifts. Benefits In the course of your tenure as IT Support Engineer, you will learn and acquire the following: Experience in installation, configuration, and troubleshooting of biometrics devices as well as the maintenance of related software applications. Hands-on experience in supporting high-tech devices in Windows (Windows clients) environment/platform. Understanding of IT Service Management where SLAs (service-level agreements), and KPIs (key performance indicators) need to be managed and adhered to. Familiarity with the fundamental scope of work typically delivered in IT Support Services. Ability to work under time-sensitive situations. Career progression to Lead a team in providing IT Support Services.

Negotiable Salary

Product Support Analyst63391763835523113

Opus 2

Product Support Analyst

Singapore

As a Product Support Analyst, you’ll serve as the first point of contact for users of our legal technology products, providing timely, effective technical support through phone, email, and an internal portal. You'll troubleshoot and resolve software issues, document cases in our helpdesk system, and escalate complex problems to second-line support when needed, all while maintaining a high standard of client communication and satisfaction. In addition to support, you'll contribute to testing software updates, improving product documentation, and delivering product training or demonstrations. By identifying recurring issues and user feedback, you’ll help shape product improvements alongside our Development and Product teams. This role is ideal for someone with a passion for legal tech, strong problem-solving abilities, and a desire to grow within a collaborative support environment. What you'll be doing Act as the first point of contact for users, providing technical support via phone, email, and internal support portals. Troubleshoot and resolve software-related issues, escalating complex cases to second-line support as needed. Guide clients on product usage and best practices to maximize user experience and efficiency. Log and manage support tickets using helpdesk or incident tracking systems, ensuring timely resolution and follow-up. Assist in testing and validating new software features, patches, and updates before release. Identify recurring issues and collaborate with Product and Development teams to drive long-term improvements. Contribute to user-facing documentation and internal knowledge bases with clear, helpful instructions. Support training sessions and product demonstrations, delivering guidance to clients and stakeholders. Maintain a strong focus on professionalism, empathy, and client satisfaction in every interaction. Requirements What we're looking for in you 1+ years of experience in customer support, IT helpdesk, or product support roles (preferably in SaaS or legal tech environments). Strong troubleshooting skills with the ability to diagnose and resolve software, login, and system-related issues. Experience managing tickets through triage, SOP-driven resolution, and incident documentation. Familiarity with help desk tools and ticketing systems (e.g., Zendesk, Jira, ServiceNow). Ability to handle password resets, user login issues, and local server requests (e.g., Magnum: Syncs, Restarts). Comfortable testing and validating new product releases alongside QA and development teams. Skilled in creating and maintaining support documentation, including FAQs, how-to guides, and internal playbooks. Basic understanding of SQL, APIs, or scripting languages (e.g., Python, Bash) is a plus. Excellent verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical users. Strong multitasking and time management skills, with the ability to prioritize low- and medium-level tickets efficiently. Demonstrated interest in legal technology and workflow-driven software solutions. Willingness to shadow senior team members and document technical resolutions to build product expertise Benefits Working at Opus 2 Opus 2 is a global leader in legal software and services, trusted partner of the world’s leading legal teams. All our achievements are underpinned by our unique culture where our people are our most valuable asset. Working at Opus 2, you’ll receive: 22 days annual holidays, flexible working, and length of service entitlement. Loyalty Share Scheme. Healthcare Insurance. Dental Insurance. Additional Childcare Leave. A day of leave to volunteer for charity and an active CSR team raising money towards a company charity. Accessible and modern office spaces Company social events.

Negotiable Salary

IT Support Engineer (BIKE) - (WL-FRW240416 003/01)63391744624769114

Xcellink Pte Ltd

IT Support Engineer (BIKE) - (WL-FRW240416 003/01)

Singapore

Are you ready to make a meaningful impact by ensuring the seamless operation of high-tech systems that support national infrastructure? Join our elite IT infrastructure support team as an IT Support Engineer and help maintain the operational uptime of mission-critical biometric devices at key locations. You’ll be part of a dynamic team dedicated to keeping vital systems running smoothly, 24/7. Roles & Responsibilities: System Implementation & Configuration: Assist in the installation and configuration of PCs, workstations, operating systems, applications, and related peripheral devices to support project teams. Critical On-Site IT Support: Provide first-level on-site IT support on a 24x7 rotational shift, including public holidays (10 am to 10 pm / 10 pm to 10 am), ensuring operational uptime of essential systems. Troubleshooting & Escalation: Investigate and resolve issues, providing timely updates to the Project Manager on major escalations. Proactive System Monitoring: Perform daily health checks and inventory assessments to prevent downtime and ensure all systems and devices are fully operational. Technical Support Expertise: Utilize your hands-on experience in troubleshooting and maintaining PCs, peripherals, and applications in a Windows environment. Why Join Us? Gain hands-on experience managing and maintaining advanced biometric devices crucial to national security. Sharpen your troubleshooting skills while ensuring uptime in time-sensitive, mission-critical environments. Learn to navigate SLAs and KPIs, vital for ensuring top-tier service delivery. Grow into a leadership role, overseeing a team responsible for providing IT support services in critical environments. Shift Allowance: Be rewarded with shift allowances for working on a rotating schedule. Transport Allowance: Receive a transport allowance to cover your commuting needs. Standby Allowance: Standby duties are compensated with a standby allowance. Public Holiday Pay: Earn additional pay for public holidays. If you're driven by the challenge of maintaining essential systems that keep the nation running, and want to develop your career in IT support, this is the opportunity for you! Requirements Operational Experience: Prior exposure to IT operational environments is advantageous. Team-Oriented: Strong collaboration skills and the ability to support your colleagues in a fast-paced environment. Self-Starter: Ability to work independently and take ownership of your tasks. Qualifications: Certification in Nitec, Higher Nitec, or a Diploma, ideally with an IT focus. IT Enthusiast: A passion for IT Service Management and a willingness to work rotational shifts. Benefits In the course of your tenure as IT Support Engineer, you will learn and acquire the following: Experience in installation, configuration, and troubleshooting of biometrics devices as well as the maintenance of related software applications. Hands-on experience in supporting high-tech devices in Windows (Windows clients) environment/platform. Understanding of IT Service Management where SLAs (service-level agreements), and KPIs (key performance indicators) need to be managed and adhered to. Familiarity with the fundamental scope of work typically delivered in IT Support Services. Ability to work under time-sensitive situations. Career progression to Lead a team in providing IT Support Services.

Negotiable Salary

IT Support Engineer- ST-ANC230519 034/163391747876482115

Xcellink Pte Ltd

IT Support Engineer- ST-ANC230519 034/1

Singapore

Are you ready to make a meaningful impact by ensuring the seamless operation of high-tech systems that support national infrastructure? Join our elite IT infrastructure support team as an IT Support Engineer and help maintain the operational uptime of mission-critical biometric devices at key locations. You’ll be part of a dynamic team dedicated to keeping vital systems running smoothly, 24/7. Requirements: Operational Experience: Prior exposure to IT operational environments is advantageous. Team-Oriented: Strong collaboration skills and the ability to support your colleagues in a fast-paced environment. Self-Starter: Ability to work independently and take ownership of your tasks. Qualifications: Certification in Nitec, Higher Nitec, or a Diploma, ideally with an IT focus. IT Enthusiast: A passion for IT Service Management and a willingness to work rotational shifts. Why Join Us? Gain hands-on experience managing and maintaining advanced biometric devices crucial to national security. Sharpen your troubleshooting skills while ensuring uptime in time-sensitive, mission-critical environments. Learn to navigate SLAs and KPIs, vital for ensuring top-tier service delivery. Grow into a leadership role, overseeing a team responsible for providing IT support services in critical environments. Shift Allowance: Be rewarded with shift allowances for working on a rotating schedule. Transport Allowance: Receive a transport allowance to cover your commuting needs. Standby Allowance: Standby duties are compensated with a standby allowance. Public Holiday Pay: Earn additional pay for public holidays. If you're driven by the challenge of maintaining essential systems that keep the nation running, and want to develop your career in IT support, this is the opportunity for you! Requirements System Implementation & Configuration: Assist in the installation and configuration of PCs, workstations, operating systems, applications, and related peripheral devices to support project teams. Critical On-Site IT Support: Provide first-level on-site IT support on a 24x7 rotational shift, including public holidays (10 am to 10 pm / 10 pm to 10 am), ensuring operational uptime of essential systems. Troubleshooting & Escalation: Investigate and resolve issues, providing timely updates to the Project Manager on major escalations. Proactive System Monitoring: Perform daily health checks and inventory assessments to prevent downtime and ensure all systems and devices are fully operational. Technical Support Expertise: Utilize your hands-on experience in troubleshooting and maintaining PCs, peripherals, and applications in a Windows environment. Benefits In the course of your tenure as IT Support Engineer, you will learn and acquire the following: Experience in installation, configuration, and troubleshooting of biometrics devices as well as the maintenance of related software applications. Hands-on experience in supporting high-tech devices in Windows (Windows clients) environment/platform. Understanding of IT Service Management where SLAs (service-level agreements), and KPIs (key performance indicators) need to be managed and adhered to. Familiarity with the fundamental scope of work typically delivered in IT Support Services. Ability to work under time-sensitive situations. Career progression to Lead a team in providing IT Support Services.

Negotiable Salary

Application Support Engineer63391741393281116

EPS Consultants

Application Support Engineer

Singapore

The Candidate will be responsible to ensure all the applications systems remain in good working order. The Candidate is expected to take on support of new application systems when they become operational. The Candidate is expected to diligently perform routine checks and to escalate to the Project Manager should any anomaly be detected. The Candidate should show the initiative to alert and troubleshoot together with other system engineers, database administrator (DBA) and outsourced vendors The Candidate is expected to follow through every issue / problem to closure, and complete the necessary documentation The Candidate is expected to interface with the helpdesk agents, end-users, integrated applications support teams and external vendors during application support and problem resolution. Requirements The Candidate shall have at least three (3) years of work experience in IT application systems, including operation support experience and exposure to end-to-end software development lifecycle (SDLC). Experience with implementation in Singapore is preferred. The Candidate shall have at least three (3) years of work experience in file interfaces and batch jobs, thus be able to assess the downstream impact and data flow with other systems. The Candidate shall have hands-on experience in writing SQL queries for large volumes of transactions per day. The Candidate shall have work experience in configuration management tool involved tracking, maintaining, and controlling the software, hardware, and system settings to ensure consistency and stability throughout the product lifecycle. The candidate must have experience in maintenance support on : ASP.NET, C#, Python, Java, JavaScript, BOOTSTRAP, HTML 5, CSS, JQuery, XML & BootStrap, Integration using REST based web services, Frameworks including .Net, Entity Framework and MVC (preferably with .Net Framework 4.7.2 and above), Batch scripting including .bat and .vbs The Candidate shall have conceptual knowledge of cloud hosting concept, proficiency with major cloud platforms such as AWS, Microsoft Azure, etc. Interested candidates may apply directly to patrina@eps.com.sg with your updated CV and current, expected salary.

Negotiable Salary