Executive / Senior Executive, Retails Operations

Maintain strong rapport with tenants ensuring that they have good support to fulfil their retail needs. Responsible for running the mall operations in managing the daily operations, maintenance, upkeep of the mall and tenancy relationship and communication with the retailers. Conduct daily Mall common area pre-opening checks. Management of service contractors to effectively achieve the highest standard. Assist in coordinating, and conducting inspections with service providers on routine work, outstanding defects and rectification works. Ensuring the building services and common facilities are kept in excellent condition. Prepare technical specifications and call for quotation/tenders for Tenancy/Building/M&E related works. Complete approved Capex works assigned within the financial year and to ensure expenditures are within budget allocated. Conduct regular building inspections to ensure compliance to authorities’ requirements Coordinate the procedures and fit-out of the premises leased to retailers. Arrange with retailers for handing/taking over of the premises to/from retailers. Coordinate all tenancy fit-out and reinstatement activities with retailers, retailers’ consultants/contractors, service providers and Mall Management. Assist to collect as-built drawings, insurance certificates, fit-out deposits, service reports and other fees / document in relation to fit-out work, pre-opening and operations from retailers. Assist to prepare annual budget, and ensure that expenses are within budget Facilitate permanent electricity account opening. Manage and supervise contractors’ work, including verifying payment, issuance of LD during non-compliance. Conduct mall walks and daily spot checks on term contractors to ensure that works are carried out satisfactorily. Assist in the dealings and correspondences with tenants, following up on rectification works, cleanliness, encroachment issues as well as unit’s operating hours. Render support on arrears matters by contacting tenants for payment and Notice of Re-entry. Liaison with housekeeping, security, pest control, landscaping vendors etc. and conduct regular meeting if necessary. Preparation and collation of monthly report from service vendors. Assisting, coordinating and supporting other departments on daily mall operations, events and campaigns. Processing permit to work, create/ close work orders, purchase order and etc. Maintain building drawings, operation manuals and any records relating to the buildings as assigned Ensure that all operational issues and emergencies are attended promptly and rectified with minimal inconvenience and disruption. Manage and attend to all feedback and service requests in a timely manner Handle and manage of tenancy works (including briefing to tenants/contractors, reviewing of fitting out submission, handover and takeover of units, monitoring of renovation works) Any other duties assigned. Requirements Diploma in Building, Facilities, Estate Management or equivalent. Minimum 1 years of experience in dealing with Retail Tenants.   Good interpersonal and communication skills to achieve excellent relationships with Team Members, tenants and service providers. Possess initiative and a positive working attitude. Willing to work beyond standard operating hours, when required Strong verbal and written communication skills.