Payments Solutions Manager

Introduction  The Pepperstone story started in 2010. We know what it’s like to trade the world’s markets. Our team describes us as a place for the curious and the driven, and we like to do things a little differently; as a transformative global fintech we’re digital, nimble, connected, and united in our vision to create a better way to trade.    We thrive on progress – for our clients and for ourselves. Our organisational culture is ever-evolving, vibrant, diverse, global and results focused.    You’ll find our 550+ team currently across 11 locations and 9 time zones.     The Role   We are currently seeking a dynamic Payments Solutions Manager to lead the onboarding and management of all fiat onramp and offramp payment service providers (PSPs) for our new business line. This role is critical to ensuring a secure, scalable and globally accessible payments infrastructure that supports digital asset transactions while meeting our high standards for compliance, efficiency and client experience. As our Payment Solutions Manager, your key responsibilities include, but may not be limited to:  Phase 1: Establishing Payment Operations Build and own the daily operations of the fiat payments function. Source, assess, and onboard PSPs (banks, e-wallets) globally for fiat onramps/offramps. Design and implement operational frameworks for payment processing, reconciliation, transaction monitoring and escalation handling. Lead cross-functional work with product, engineering, compliance and finance to design scalable and compliant fiat-payment flows. Hire and develop a high-performing payment operations team to support ongoing delivery, monitoring, and optimization of payment workflows. Integrate new payment rails and establish performance baselines and SLA agreements. Streamline operational workflows, automate manual tasks, and optimize transaction processing across all PSPs. Establish fraud and risk controls in collaboration with compliance and risk teams.   Phase 2: Strategic Payment Solutions Management Manage PSP relationships long term - reviewing performance, renegotiating commercials, and ensuring reliability and cost-effectiveness. Monitor and analyze transaction data to identify trends, optimize routing strategies and drive cost savings. Ensure compliance with AML, KYC and regulatory frameworks across all payment flows and regions. Partner with internal stakeholders to enhance the user journey, including client support, product UX and engineering. Stay ahead of fintech payment trends, evaluating new technologies and providers to expand coverage and capabilities. Lead initiatives to implement local payment methods in key markets and improve global access to Pepperstone products. Report KPIs to senior leadership, using insights to continuously refine payment strategy and performance.   About you  5 years’ experience in payments including digital payments experience and/or working with a payment technology company. Experience in a start-up environment (preferred). Experience being part of a product build from zero to one. Bachelor’s degree in IT, Finance or Business/Commerce (preferred). Demonstrated ability to build strong internal and external relationships. Excellent verbal and written communication skills. Ability to work with and influence technical stakeholders. Demonstrated analytical skills. Demonstrated ability to undertake business analysis within an Agile environment with experience in requirement elicitation, gathering, documentation and management. Understanding of agile methods and processes. Strong analytical mindset. SQL proficiency (preferred). Assisting teams and individuals to collaborate and coordinate their efforts. Exceptional organisational skills. Ability to manage projects, business initiatives end-to-end. Ability to adapt and work within a fast-paced and changing environment. Flexibility to work across time zones as required. Ability to live the Pepperstone values. Committed to ongoing learning and development.   Why you will enjoy working with us Competitive salary structure   Genuinely collaborative and friendly culture  Flexible and hybrid working   Remote working option - work from anywhere for up to 6 weeks per year, in addition to hybrid working as standard Ongoing personal development & learning opportunities  Paid parental leave  3 paid volunteering days per year & Workplace Giving Program  24/7 support when you need it most - an Employee Assistance Program  Frequent events and celebrations  More About Pepperstone    We’re a regulated online Forex and CFD trading platform. With the scale of a global fintech and the agility of a start-up, we arm our clients with everything they need to take on the global markets with confidence. You will be part of a wider passionate and friendly team, and whilst things may not always go to plan, we learn quickly and move forward with impact. To learn even more visit Pepperstonecareers and www.linkedin.com/company/pepperstone/   We understand it’s important to do due diligence on a prospective employer, see what our team are saying on Glassdoor. We respect our team members’ experiences and will never pay to remove a negative review.   Pepperstone is an equal opportunity employer. We are passionate about building a diverse workplace and strongly encourage applications from any background.   “We are a 2025 Circle Back Initiative Employer – we respond to every applicant”.   We will be reviewing applications as they come through, so if this is an opportunity that excites you, don't wait. Express your interest by clicking the apply button below as soon as possible.   Note to external agencies: While we appreciate the efforts of external recruitment agencies, we prefer to engage directly with applicants for this opportunity.   #Li-Hybrid