Manager, AV Services

About us Suntec Singapore Convention and Exhibition Centre Suntec Singapore is renowned as Asia’s top international venue and the World’s Leading Meetings & Conference Centre by the World Travel Awards. Hosting over 20,000 events, it offers 42,000 square metres of MICE space, including 36 meeting rooms, 12,000 square metres of exhibition space, and two auditoriums with a total capacity of 6,850 seats. With its prime location, flexible spaces, award-winning F&B, advanced technology, and professional service, Suntec Singapore delivers a seamless, customizable event experience, truly embodying 'The Preferred Place To Meet'. The role In this role, you shall lead and be responsible for the full AV services lifecycle i.e. from gathering and understanding client requirements, coordinating quotations with the AV partner, to ensuring seamless contracting and handover to AV partners, for a successful event delivery. You will be the central point of contact for all AV-related matters, balancing client expectations with operational capabilities and partner deliverables. This position is ideal for someone who combines strong commercial awareness, project management skills. You must be confident in handling multiple stakeholders, communicating clearly and managing contracts deliverables and timelines. Your responsibilities will include: Take ownership of the entire AV process—from gathering and interpreting client requirements, drafting technical briefs, and coordinating vendor quotations, to final execution and post-event wrap-up. Act as the single point of contact for all AV-related communications, ensuring both internal and external stakeholders are aligned on technical needs, timelines, and budget constraints Engage with appointed AV partners (e.g. Mediapro, Unearthed Productions) to ensure timely quotations, contract compliance, service-level delivery, and issue resolution before, during, and after events. Collaborate with internal teams, and partners to ensure that AV setup, testing, and live support are executed without disruptions to the event flow. Proactively communicate any limitations, propose alternatives, and manage feedback throughout the planning and execution process to ensure client satisfaction. Monitor AV-related costs closely, validate vendor invoices, and ensure the delivery of services within approved budgets Manage multiple event projects simultaneously, ensuring adequate bandwidth planning and prioritization to meet all service-level commitments. Requirements Bachelor’s degree in any field; candidates with a background in events, communications, or media will have an advantage Strong interpersonal and communication skills, with confidence in managing client-facing interactions High proficiency in Microsoft Office (especially Excel and PowerPoint) Detail-oriented with a strong grasp of numbers and financial tracking Ability to perform under pressure and adapt quickly to changing needs A team player who can lead discussions, resolve issues and follow through on deliverables Fluency in English is essential. Mandarin proficiency is preferred as you will be liaising with a range of local and regional clients. Benefits Our people make the difference. Suntec Singapore Convention & Exhibition Centre has cultivated a distinct corporate culture over the years with a strong belief and focus in developing and investing in our people. We provide numerous opportunities for professional development, accompanied by enjoyable activities designed to promote your well-being. And hey, we ensure equitable compensation for your dedication and effort. You will work with many brilliant co-workers who are movers and shakers of the industry, as well as with leading clients and ecosystem partners across all categories to shape the guests’ experience across a myriad of events in the years to come.