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Summary: Engage with travelers, provide personalized shopping experiences, offer product recommendations, and uphold company branding while ensuring customer satisfaction and efficient operations. Highlights: 1. Engage with travelers in a friendly and professional manner 2. Offer a personalized shopping experience and product recommendations 3. Uphold company branding and image as a front-line ambassador · Greet and engage with travelers in a friendly and professional manner. Address general enquiries and provide information about available services · Offer a personalized shopping experience by tailoring product recommendations to each traveler's individual preferences and requirements · Provide recommendations on liquor and tobacco products · Build strong, lasting relationships with travelers through active engagement · Proactive to utilize upselling techniques to achieve sales target · Stay informed on duty-free allowances, age restrictions, and relevant regulations · Resolve travelers concerns or complaints promptly and professionally · Handle cashiering transactions accurately and efficiently · Monitor and maintain healthy inventory levels · Be the company’s front line ambassador to uphold company’s branding and image. · Housekeeping and adhere to visual merchandising guidelines provided by the management · Any other duties assigned by the Supervisors or Managers in charge. Requirements · At least 3 years of customer service experience in retail or hospitality industry preferred · Excellent communication and interpersonal skills to engage with travelers effectively · A positive and customer-focused attitude to create a welcoming and enjoyable shopping environment · Multilingual skills will be an added advantage to assist international travelers · Able to commit to rotating shift hours, including public holidays and weekends · Some level of knowledge, skill and familiarity with technology preferred
