Support root cause analysis with vendors and integrated systems Proactively identify recurring issues and collaborate with other cross-functional IT teams to provide timely resolutions Enhancing IT support processes and procedures Create and update documentation for IT processes, troubleshooting steps, best practices to ensure that processes and documentation meeting required standards Monitor incidents reported, prioritize and escalate the issues when necessary Log, support and track change requests & incident tickets using a ticketing system. Ensure accurate and detailed documentation of issues and resolutions Communicate technical solutions clearly and concisely to enhance user understanding Writing simple SQL queries to extract data and troubleshoot incidents Requirements Shall possess at least a Degree in Information Technology (IT), Computer Science or equivalent qualification. Shall have at least five (5) years of work experience in IT application systems, including operation support experience and exposure to end-to-end software development lifecycle (SDLC) Shall have hands-on experience with log analysis tools such as Splunk, Power BI and Qlik Sense. Good to have work experience and demonstrating ability to support the following: Webservices and API integration Cloud platforms such as AWS and Azure Automation and scripting (PowerShell, Python, or Shell scripting) Assess downstream impact and data flow with other systems Troubleshooting network connectivity Business continuity and disaster recovery procedures Good to have work experience with standard IT operations protocols including ITIL Framework. HOW TO APPLY: Interested applicants, please submit your updated resume in MS Word/PDF format to patrina@eps.com.sg   Please state your availability, current & expected salaries for processing purpose.   All applications will be treated in the strictest confidence. We regret that only shortlisted candidates will be notified. Patrina Tan  | EA Registration No: R1103695)