Summary: A Workshop Service Advisor acts as the main point of contact for customers in a vehicle workshop, handling inquiries, scheduling, managing repairs, and ensuring satisfaction. Highlights: 1. Bridge between customers and workshop staff 2. Manages vehicle repair process and customer inquiries 3. Ensures customer satisfaction and smooth workflow We are expending join our workshop team today Vehicle Workshop Service Advisors Wanted. Singaporean and PR A Workshop Service Advisor acts as the main point of contact for customers in a vehicle workshop, handling inquiries, scheduling appointments, and managing the repair process. They also provide advice on necessary repairs, communicate with technicians, and ensure customer satisfaction. In essence, they bridge the gap between customers and the workshop staff. Here's a more detailed breakdown of your responsibilities: Customer Interaction: Greeting and understanding customer needs: Welcome customers and listen to their vehicle service or repair needs. Providing estimates and explaining procedures: Offer accurate cost estimates and explain the service procedures clearly to customers. Addressing customer feedback and complaints: Handle customer inquiries and complaints professionally, ensuring satisfaction. Conducting vehicle handover and explaining completed work: Explain the completed work and any additional recommendations to the customer. Workshop Management: Creating job cards and scheduling appointments: Create job cards and schedule service appointments efficiently. Liaising with technicians: Act as a communication link between customers and workshop technicians, ensuring smooth workflow. Monitoring service progress and updating customers: Track service progress and update customers on the job status and completion time. Maintaining service records and warranties: Maintain service records, warranties, and follow-up reminders for future services. Other Responsibilities: Handling customer enquiries and service bookings: Manage daily customer inquiries and service bookings. Recommending repairs and preparing quotes: Suggest necessary repairs and prepare quotes for customers. Coordinate with technicians and order necessary car parts. Updating customers, closing job cards, and sending invoices: Keep customers informed, close job cards, and send invoices for payment. Managing accident claims, manage reminders, and build strong relationships with customers. Managing 40 rental cars and following up on routine maintenance and inspection Singapore/PR Valid class 3 license weekday 9am - 6pm Saturday 9am -3pm Sunday/PH Off Call to interview at 9091 4483
Carousell · HR
Carousell · HR
