Summary: Lead and motivate a retail team, manage operations, provide coaching on selling skills and system usage, and ensure excellent customer service. Highlights: 1. Opportunity to lead, manage, and motivate a retail team. 2. Focus on coaching and developing team members' selling skills. 3. Role involves excelling in customer service and merchandise knowledge. Develop operations plans for their teams and make sure those plans are executed Lead, manage and motivate the team members Preparation and updating of duty roster to ensure accuracy in the Info-Tech HRMS Time Management System Coach and train Retail Associates on GLOB+ system usage. Conduct daily briefings to team members before the start of shift duty To provide their team with constructive criticism and be able to help them develop by coaching and teaching different selling related skills Lead by example and excel in customer service, merchandise knowledge, selling skills as well as cashiering Manage and improve the SOP and procedures related to inventory management at the assigned stores level Able to multitask, while also keeping the customer happy and satisfied Excellent customer service and communications skills to meet the organization business objectives and exceed customer’s expectations Good leadership skills to effectively oversee and manage the team Supervisors may work a variety of hours that may include nights, weekends, and holidays Retail supervisors may also be required to attend meetings and conferences Any other ad-hoc assignment or project assigned by your superior Requirements Professional and pleasant personality Maintain a positive attitude and focus on customer satisfaction in a fast-paced environment Able to commit to rotating shift hours, including public holidays and weekends
Workable · HR
Workable · HR
