Summary: Seeking an entry-level Customer Service Representative to manage inquiries, promote programs, and support enrolments for Supermom programs, ensuring an exceptional experience for parents. Highlights: 1. Entry-level opportunity in customer service 2. Focus on parent inquiries, scholarship promotion, and enrolment support 3. Engage with parents across multiple communication channels We’re seeking a proactive Customer Service Representative (entry level) to support our Supermom programs (preschools and primary after-school student care, beauty and SG60 Pregnancy Campaign. This role involves managing inquiries, follow-ups, arranging school tours, promoting scholarships, and assisting with enrolments to provide an exceptional experience for parents. Key Responsibilities: Respond to Inquiries: Handle parent inquiries about scholarship programs through phone, email, and other channels. Follow-Up: Nurture leads by following up with interested parents and guiding them through the application process. Arrange School Tours: Coordinate and schedule school tours for prospective applicants, update tracker sheets with respective schools promptly and be present as a representative at the school tour. (Tours will be lead by the school) Promote Scholarships: Actively promote the scholarship programs through various marketing channels in collaboration with Community team Support Enrolments: Assist parents with FAQs, consent, enquiries and ensure smooth processing. Customer Support: Provide ongoing support to parents throughout the scholarship journey, maintaining high customer satisfaction. Team work : To Support Campaign Associate Director Validate sign ups: To validate submissions of and ensure accurate data entry. Customer Support: Check and reply to customer emails/messages. Reply using standard templates based on the users registration status. To check with Campaign Manager if unable to respond using the templates. Requirements Requirements: Preferred O-Level qualification or higher. Fresh graduates are welcomed to apply. Ability to speak, read, and understand conversational English and Chinese. Proven experience in customer service, sales support, or a related field. Excellent communication skills, both written and verbal, with a customer-first attitude. Strong organizational skills and attention to detail for tracking inquiries, follow-ups, and enrolments. Ability to coordinate schedules and manage multiple tasks efficiently. Comfortable handling customer interactions across WhatsApp, social media messengers, and appointment booking platforms (both online and offline).
Workable · HR
Workable · HR
