Support Engineer (Technical)

Description

Responsibilities: Provide technical support to customers regarding various technical issues. Serve as the first point of contact for customer inquiries and troubleshoot technical issues or product questions via phone, email, or chat Work closely with the sales and marketing teams to identify customer needs and provide suggestions for product improvements. Conduct product trainings for customers and internal teams to promote understanding and usage of the products. Ensure quality assurance standards are met by testing new software releases and updates. Track and manage inventory levels of digital products, ensuring adequate stock levels and timely deliveries to customers. Handle equipment checkout and return processes, including scheduling and coordinating repairs and maintenance as needed. Perform other ad hoc tasks Requirements Diploma in Audio Engineeering or related discipline. 4 years+ experience in Loudspeaker System & Digital Mixing Console. Ability to provide technical support and excellent customer service skills. Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume or send to engg1@talenttradersg.com EA License No: 13C6305 Reg. No.: R1981808 By submitting your curriculum vitae or personal data to us in connection with your job application, you are deemed to have read and agreed to the terms of our Privacy Policy, and consented to the collection, use and disclosure of your personal data by us and our affiliates, in accordance with our Privacy Policy.